Dear all,
even if both review and holidays are approaching, it seems that there is
another deadline for us!
The 25th of august we have to provide the Lab Support report. All of us
are involved (t*he summary needs to be made meaningful by the GE owner)
*
I will be working the week of August the 14th...so if can send me your
contribution (somehow) I could deal with it.
Thank you,
Monica
-------- Messaggio Inoltrato --------
Oggetto: Re: [Fiware-chapter-leaders] [Fiware-chapter-architects]
Deliverables: Lab Support Report
Data: Thu, 23 Jul 2015 05:50:36 +0000
Mittente: MANUEL ESCRICHE VICENTE <manuel.escrichevicente at telefonica.com>
A: Alex Glikson <GLIKSON at il.ibm.com>
CC: fiware-chapter-architects at lists.fiware.org
<fiware-chapter-architects at lists.fiware.org>,
fiware-chapter-leaders at lists.fiware.org
<fiware-chapter-leaders at lists.fiware.org>
The FIWARE.Request.Lab chunk can be added, as I said.
The rest cannot be done because the only input I have is the assignee.
There are assignees with multiples GEIs and assignees working to provide
Node support as well.
But then, when coming to making the summary meaningful, only the GE
owner with proper attitude can do it right. Since, having requests with
meaningless summary like ‘Lab Assistance’ doesn’t help, doesn’t create
understanding on what happened inside.
Take into account this is the input for the report, and the way feedback
giving us an opportunity to improve our enabler’s quality.
When I see an enabler’s or node help desk I should be able to understand
what the requests were about (at least from a broad point of view).
Additionally, I should be able to get some statistics on the problems by
splitting <item>
I think we should pay proper attention to the feedback received from the
end users so as to take advantage of it in order to improve quality.
I think the attitude of not wanting to have a broad complete
understanding is not helpful at all.
*From:*Alex Glikson [mailto:GLIKSON at il.ibm.com]
*Sent:* miércoles, 22 de julio de 2015 22:27
*To:* MANUEL ESCRICHE VICENTE
*Cc:* fiware-chapter-architects at lists.fiware.org;
fiware-chapter-leaders at lists.fiware.org; MIGUEL CARRILLO PACHECO
*Subject:* RE: [Fiware-chapter-architects] Deliverables: Lab Support Report
> It cannot be done automatically because there’s not a way to do it.
You know they are issues coming from external users.
> A small part could be done automatically in the pattern, if the
channel were properly assigned but never completely since t*he summary
needs to be made meaningful by the GE owner*.
> And when doing it he can copy & paste FIWARE.Request.Lab in the summary.
How about keeping the ticket subject as is, and programmatically adding
a prefix comprising chapter and component?
Thanks for elaborating on the rest of the details!
Regards,
Alex
====================================================================================
Alex Glikson
Manager, Cloud Infrastructure Solutions, IBM Haifa Research Lab; FIWARE
Cloud Leader & Architect
Email: glikson at il.ibm.com <mailto:glikson at il.ibm.com> | Phone:
+972-4-8281085 | Mobile: +972-54-6466667 | Fax: +972-4-8296112
From: MANUEL ESCRICHE VICENTE <manuel.escrichevicente at telefonica.com
<mailto:manuel.escrichevicente at telefonica.com>>
To: Alex Glikson/Haifa/IBM at IBMIL
Cc: "fiware-chapter-architects at lists.fiware.org
<mailto:fiware-chapter-architects at lists.fiware.org>"
<fiware-chapter-architects at lists.fiware.org
<mailto:fiware-chapter-architects at lists.fiware.org>>,
"fiware-chapter-leaders at lists.fiware.org
<mailto:fiware-chapter-leaders at lists.fiware.org>"
<fiware-chapter-leaders at lists.fiware.org
<mailto:fiware-chapter-leaders at lists.fiware.org>>, MIGUEL CARRILLO
PACHECO <miguel.carrillopacheco at telefonica.com
<mailto:miguel.carrillopacheco at telefonica.com>>
Date: 22/07/2015 06:44 PM
Subject: RE: [Fiware-chapter-architects] Deliverables: Lab Support Report
------------------------------------------------------------------------
It cannot be done automatically because there’s not a way to do it. You
know they are issues coming from external users.
A small part could be done automatically in the pattern, if the channel
were properly assigned but never completely since t*he summary needs to
be made meaningful by the GE owner*.
And when doing it he can copy & paste FIWARE.Request.Lab in the summary.
Well, the backlog hierarchy also includes a work item (COR-380) for me
to program the script that creates the deliverables from the input
available in JIRA.
If you read the issue for delivery, in cloud case, COR-382, it describes
the steps to take:
These issues are also assigned to me so as to produce and deliver the
deliverables.
Then, the pattern is very similar to the backlog deliverable
And what content?
They’ll have:
1 – Enabler Identification
2 – Graphs to provide a summary view of content and
reaction times
3 – List of help desks request solved in the enabler.
I hope it can be understood now.
Kind regards,
Manuel
*From:*Alex Glikson [mailto:GLIKSON at il.ibm.com] *
Sent:* miércoles, 22 de julio de 2015 17:18*
To:* MANUEL ESCRICHE VICENTE*
Cc:* fiware-chapter-architects at lists.fiware.org
<mailto:fiware-chapter-architects at lists.fiware.org>;
fiware-chapter-leaders at lists.fiware.org
<mailto:fiware-chapter-leaders at lists.fiware.org>; MIGUEL CARRILLO PACHECO*
Subject:* RE: [Fiware-chapter-architects] Deliverables: Lab Support Report
I did look at the various JIRA tickets, and the only 'hint' I've found
is that we need to rename all the helpdesk tickets according to the new
convention (too bad... why couldn't we do it automatically in the first
place, when tickets are created?), plus a link to the general
description of the helpdesk backlog.
What I didn't understand is what exactly the deliverable will include,
who will produce it, and whether anything else besides renaming all the
tickets is needed.
Thanks,
Alex
From: MANUEL ESCRICHE VICENTE <manuel.escrichevicente at telefonica.com
<mailto:manuel.escrichevicente at telefonica.com>>
To: Alex Glikson/Haifa/IBM at IBMIL
Cc: "fiware-chapter-architects at lists.fiware.org
<mailto:fiware-chapter-architects at lists.fiware.org>"
<fiware-chapter-architects at lists.fiware.org
<mailto:fiware-chapter-architects at lists.fiware.org>>,
"fiware-chapter-leaders at lists.fiware.org
<mailto:fiware-chapter-leaders at lists.fiware.org>"
<fiware-chapter-leaders at lists.fiware.org
<mailto:fiware-chapter-leaders at lists.fiware.org>>, MIGUEL CARRILLO
PACHECO <miguel.carrillopacheco at telefonica.com
<mailto:miguel.carrillopacheco at telefonica.com>>
Date: 22/07/2015 05:58 PM
Subject: RE: [Fiware-chapter-architects] Deliverables: Lab Support Report
------------------------------------------------------------------------
Dear Alex,
I’ve just said that in the email, so I’m not sure you haven’t read it or
how to understand your email.
Manuel
*
From:*Alex Glikson [mailto:GLIKSON at il.ibm.com] *
Sent:* miércoles, 22 de julio de 2015 16:54*
To:* MANUEL ESCRICHE VICENTE*
Cc:* fiware-chapter-architects at lists.fiware.org
<mailto:fiware-chapter-architects at lists.fiware.org>;
fiware-chapter-leaders at lists.fiware.org
<mailto:fiware-chapter-leaders at lists.fiware.org>; MIGUEL CARRILLO PACHECO*
Subject:* Re: [Fiware-chapter-architects] Deliverables: Lab Support Report
Dear Manuel,
Are there guidelines on how to produce this report?
Thanks,
Alex
From: MANUEL ESCRICHE VICENTE <manuel.escrichevicente at telefonica.com
<mailto:manuel.escrichevicente at telefonica.com>>
To: "fiware-chapter-leaders at lists.fiware.org
<mailto:fiware-chapter-leaders at lists.fiware.org>"
<fiware-chapter-leaders at lists.fiware.org
<mailto:fiware-chapter-leaders at lists.fiware.org>>
Cc: "fiware-chapter-architects at lists.fiware.org
<mailto:fiware-chapter-architects at lists.fiware.org>"
<fiware-chapter-architects at lists.fiware.org
<mailto:fiware-chapter-architects at lists.fiware.org>>
Date: 22/07/2015 05:44 PM
Subject: [Fiware-chapter-architects] Deliverables: Lab Support Report
Sent by: fiware-chapter-architects-bounces at lists.fi-ware.org
<mailto:fiware-chapter-architects-bounces at lists.fi-ware.org>
------------------------------------------------------------------------
Dear Partners,
I’ve just created the backlog for the Lab Support Report Deliverable
Series.
You should have received the corresponding notification for the created
WorkItem, where the activities are described.
If you had any doubt, please, don’t hesitate to let me know.
_
_http://backlog.fiware.org/delivery/dashboard
Kind regards,
Manuel
----------------------------
Manuel Escriche Vicente
Agile Project Manager/Leader
FI-WAREInitiative
Telefónica Digital
Parque Tecnológico
C/ Abraham Zacuto, 10
47151 - Boecillo
Valladolid - Spain
Tfno: +34.91.312.99.72
Fax: +34.983.36.75.64_
_http://www.tid.es <http://www.tid.es/>
------------------------------------------------------------------------
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divulgación y/o copia sin autorización puede estar prohibida en virtud
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