[Fiware-chapter-architects] Deliverables: Lab Support Report

[Alex Glikson]

> It cannot be done automatically because there?s not a way to do it. You 
know they are issues coming from external users.
> A small part could be done automatically in the pattern, if the channel 
were properly assigned but never completely since the summary needs to be 
made meaningful by the GE owner. 
> And when doing it he can copy & paste FIWARE.Request.Lab in the summary.

How about keeping the ticket subject as is, and programmatically adding a 
prefix comprising chapter and component?

Thanks for elaborating on the rest of the details!

Regards,
Alex

====================================================================================
Alex Glikson
Manager, Cloud Infrastructure Solutions, IBM Haifa Research Lab; FIWARE 
Cloud Leader & Architect
Email: glikson at il.ibm.com | Phone: +972-4-8281085 | Mobile: 
+972-54-6466667 | Fax: +972-4-8296112





From:   MANUEL ESCRICHE VICENTE <manuel.escrichevicente at telefonica.com>
To:     Alex Glikson/Haifa/IBM at IBMIL
Cc:     "fiware-chapter-architects at lists.fiware.org" 
<fiware-chapter-architects at lists.fiware.org>, 
"fiware-chapter-leaders at lists.fiware.org" 
<fiware-chapter-leaders at lists.fiware.org>, MIGUEL CARRILLO PACHECO 
<miguel.carrillopacheco at telefonica.com>
Date:   22/07/2015 06:44 PM
Subject:        RE: [Fiware-chapter-architects] Deliverables: Lab Support 
Report



It cannot be done automatically because there?s not a way to do it. You 
know they are issues coming from external users.
A small part could be done automatically in the pattern, if the channel 
were properly assigned but never completely since the summary needs to be 
made meaningful by the GE owner. 
And when doing it he can copy & paste FIWARE.Request.Lab in the summary.
 
Well, the backlog hierarchy also includes a work item (COR-380) for me to 
program the script that creates the deliverables from the input available 
in JIRA. 
 
If you read the issue for delivery, in cloud case, COR-382, it describes 
the steps to take:

 
These issues are also assigned to me so as to produce and deliver the 
deliverables. 
Then, the pattern is very similar to the backlog deliverable
 
And what content?
They?ll have:
1 ? Enabler Identification
                2 ? Graphs to provide a summary view of content and 
reaction times
                3 ? List of help desks request solved in the enabler. 
 
I hope it can be understood now.
 
Kind regards,
Manuel
 
 
From: Alex Glikson [mailto:GLIKSON at il.ibm.com] 
Sent: miércoles, 22 de julio de 2015 17:18
To: MANUEL ESCRICHE VICENTE
Cc: fiware-chapter-architects at lists.fiware.org; 
fiware-chapter-leaders at lists.fiware.org; MIGUEL CARRILLO PACHECO
Subject: RE: [Fiware-chapter-architects] Deliverables: Lab Support Report
 
I did look at the various JIRA tickets, and the only 'hint' I've found is 
that we need to rename all the helpdesk tickets according to the new 
convention (too bad... why couldn't we do it automatically in the first 
place, when tickets are created?), plus a link to the general description 
of the helpdesk backlog. 
What I didn't understand is what exactly the deliverable will include, who 
will produce it, and whether anything else besides renaming all the 
tickets is needed. 

Thanks, 
Alex 





From:        MANUEL ESCRICHE VICENTE <
manuel.escrichevicente at telefonica.com> 
To:        Alex Glikson/Haifa/IBM at IBMIL 
Cc:        "fiware-chapter-architects at lists.fiware.org" <
fiware-chapter-architects at lists.fiware.org>, "
fiware-chapter-leaders at lists.fiware.org" <
fiware-chapter-leaders at lists.fiware.org>, MIGUEL CARRILLO PACHECO <
miguel.carrillopacheco at telefonica.com> 
Date:        22/07/2015 05:58 PM 
Subject:        RE: [Fiware-chapter-architects] Deliverables: Lab Support 
Report 




Dear Alex, 
  
I?ve just said that in the email, so I?m not sure you haven?t read it or 
how to understand your email. 
  
Manuel 
  
From: Alex Glikson [mailto:GLIKSON at il.ibm.com] 
Sent: miércoles, 22 de julio de 2015 16:54
To: MANUEL ESCRICHE VICENTE
Cc: fiware-chapter-architects at lists.fiware.org; 
fiware-chapter-leaders at lists.fiware.org; MIGUEL CARRILLO PACHECO
Subject: Re: [Fiware-chapter-architects] Deliverables: Lab Support Report 
  
Dear Manuel, 

Are there guidelines on how to produce this report? 

Thanks, 
Alex




From:        MANUEL ESCRICHE VICENTE <
manuel.escrichevicente at telefonica.com> 
To:        "fiware-chapter-leaders at lists.fiware.org" <
fiware-chapter-leaders at lists.fiware.org> 
Cc:        "fiware-chapter-architects at lists.fiware.org" <
fiware-chapter-architects at lists.fiware.org> 
Date:        22/07/2015 05:44 PM 
Subject:        [Fiware-chapter-architects] Deliverables: Lab Support 
Report 
Sent by:        fiware-chapter-architects-bounces at lists.fi-ware.org 





Dear Partners, 
 
I?ve just created the backlog for the Lab Support Report Deliverable 
Series. 
You should have received the corresponding notification for the created 
WorkItem, where the activities are described. 
If you had any doubt, please, don?t hesitate to let me know. 
 
http://backlog.fiware.org/delivery/dashboard 
 

 
Kind regards, 
Manuel 
 
---------------------------- 
Manuel Escriche Vicente
Agile Project Manager/Leader 
FI-WARE Initiative
Telefónica Digital 
Parque Tecnológico 
C/ Abraham Zacuto, 10
47151 - Boecillo
Valladolid - Spain
Tfno: +34.91.312.99.72 
Fax: +34.983.36.75.64
http://www.tid.es 
 
 



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