Dear Juanjo, What you say makes sense, but it is a little different than the process the coaches were asked to follow before. There was a discussion among the coaches before on how to direct the SME requests, and as Stefano may remember, in the end we were told to assign tickets for SME questions directly to the GE owners in order to avoid overloading the moderators of the fiware-tech-help and fiware-lab-help mailing lists. So should we change our approach and send these to the support mailing lists instead? Kind regards, ilknur From: Juanjo Hierro [mailto:juanjose.hierro at telefonica.com] Sent: Friday, August 14, 2015 11:37 AM To: Chulani, Ilknur; fiware-coaches at lists.fi-ware.org; fiware-chapter-leaders at lists.fi-ware.org; FERNANDO LOPEZ AGUILAR; Joaquin Salvachua Cc: Juanjo Hierro Subject: Re: [Fiware-coaches] Support for IDM during UPM holidays? Hi all, Technical questions, as always, should be directed to the fiware-tech-help or fiware-lab-help mailing lists (depending on whether they are more related to usage of the FIWARE IdM GE or the IdM global instance running on the FIWARE Lab as such). Then, they may be taken by some partners who may provide answers. In this particular case, we will check whether someone from the cloud team may be able to answer some questions. There may be people from UPM team who may be willing to respond even if they are on holidays. This, by the way, should be the general approach for solution to technical questions. There is no way to track whether we (i.e., the FIWARE GE owner teams) are providing a good or bad support if we don't adopt the practice of handling technical questions through the defined support channels. It also allows to detect support requests that may have been issued but are not given the necessary attention. We should try to avoid direct communication with the teams without first issuing the corresponding requests through the support channels. Best regards, -- Juanjo ______________________________________________________ Coordinator and Chief Architect, FIWARE platform CTO Industrial IoT, Telefónica email: juanjose.hierro at telefonica.com<mailto:juanjose.hierro at telefonica.com> twitter: @JuanjoHierro You can follow FIWARE at: website: http://www.fiware.org twitter: @FIWARE facebook: http://www.facebook.com/pages/FI-WARE/251366491587242 linkedIn: http://www.linkedin.com/groups/FIWARE-4239932 On 13/08/15 17:32, Chulani, Ilknur wrote: Hi, I have learned today that the UPM team will be on holidays till August 24. Do we have any backup support mechanism during this time? I am receiving IDM related questions from a number of accelerator SMEs, does anybody know if there are any other partners we can direct them to? Kind regards, ilknur İlknur Chulani Technical Lead Research & Innovation ilknur.chulani at atos.net<mailto:%C4%B0lknur.chulani at atos.net> T +90 212 286 4666 ITU ARI-2 Teknokent B Blok K4 34398 Maslak, Istanbul, Turkey www.atosresearch.eu<http://www.atosresearch.eu/> www.atos.net<http://www.atos.net/> [cid:image002.png at 01CFE2E5.8B76CA80] Bu mesaj ve ekleri gönderilen kiþiye özeldir ve gizli bilgiler içerebilir. Eðer mesajýn gönderilmek istendiði kiþi deðilseniz lütfen kopyalamayýnýz, baþkalarýna göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajlarýn güvenli ve hatasýz olduðunun garantisi olmadýðýndan Atos grubu mesajýn içeriðinden sorumlu tutulamaz. Göndericinin bilgisayarý anti-virüs sistemleri tarafýndan taranmaktadýr, ancak yine de mesajýn virüs içermediði garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz. 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Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. -------------- next part -------------- An HTML attachment was scrubbed... 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