I've been working on a scrip to add FIWARE.Request.Lab in the summary, at the same time than cleans the channel e.g. [fiware-tech-help]
I'll do it upon specific request from GE Owners.
In some cases, if the owner has only one GEI, the script can be adapted easily to include the complete pattern FIWARE.Request.Lab.<chapter>.<GEI Keyword>.<item>
Obviously <item> will be done by the owner by hand.
I hope it helps.
Kind regards,
Manuel
From: fiware-chapter-architects-bounces at lists.fi-ware.org [mailto:fiware-chapter-architects-bounces at lists.fi-ware.org] On Behalf Of MANUEL ESCRICHE VICENTE
Sent: jueves, 23 de julio de 2015 7:51
To: Alex Glikson
Cc: fiware-chapter-architects at lists.fiware.org; fiware-chapter-leaders at lists.fiware.org
Subject: Re: [Fiware-chapter-architects] Deliverables: Lab Support Report
The FIWARE.Request.Lab chunk can be added, as I said.
The rest cannot be done because the only input I have is the assignee.
There are assignees with multiples GEIs and assignees working to provide Node support as well.
But then, when coming to making the summary meaningful, only the GE owner with proper attitude can do it right. Since, having requests with meaningless summary like 'Lab Assistance' doesn't help, doesn't create understanding on what happened inside.
Take into account this is the input for the report, and the way feedback giving us an opportunity to improve our enabler's quality.
When I see an enabler's or node help desk I should be able to understand what the requests were about (at least from a broad point of view).
Additionally, I should be able to get some statistics on the problems by splitting <item>
I think we should pay proper attention to the feedback received from the end users so as to take advantage of it in order to improve quality.
I think the attitude of not wanting to have a broad complete understanding is not helpful at all.
From: Alex Glikson [mailto:GLIKSON at il.ibm.com]
Sent: miércoles, 22 de julio de 2015 22:27
To: MANUEL ESCRICHE VICENTE
Cc: fiware-chapter-architects at lists.fiware.org<mailto:fiware-chapter-architects at lists.fiware.org>; fiware-chapter-leaders at lists.fiware.org<mailto:fiware-chapter-leaders at lists.fiware.org>; MIGUEL CARRILLO PACHECO
Subject: RE: [Fiware-chapter-architects] Deliverables: Lab Support Report
> It cannot be done automatically because there's not a way to do it. You know they are issues coming from external users.
> A small part could be done automatically in the pattern, if the channel were properly assigned but never completely since the summary needs to be made meaningful by the GE owner.
> And when doing it he can copy & paste FIWARE.Request.Lab in the summary.
How about keeping the ticket subject as is, and programmatically adding a prefix comprising chapter and component?
Thanks for elaborating on the rest of the details!
Regards,
Alex
====================================================================================
Alex Glikson
Manager, Cloud Infrastructure Solutions, IBM Haifa Research Lab; FIWARE Cloud Leader & Architect
Email: glikson at il.ibm.com<mailto:glikson at il.ibm.com> | Phone: +972-4-8281085 | Mobile: +972-54-6466667 | Fax: +972-4-8296112
From: MANUEL ESCRICHE VICENTE <manuel.escrichevicente at telefonica.com<mailto:manuel.escrichevicente at telefonica.com>>
To: Alex Glikson/Haifa/IBM at IBMIL
Cc: "fiware-chapter-architects at lists.fiware.org<mailto:fiware-chapter-architects at lists.fiware.org>" <fiware-chapter-architects at lists.fiware.org<mailto:fiware-chapter-architects at lists.fiware.org>>, "fiware-chapter-leaders at lists.fiware.org<mailto:fiware-chapter-leaders at lists.fiware.org>" <fiware-chapter-leaders at lists.fiware.org<mailto:fiware-chapter-leaders at lists.fiware.org>>, MIGUEL CARRILLO PACHECO <miguel.carrillopacheco at telefonica.com<mailto:miguel.carrillopacheco at telefonica.com>>
Date: 22/07/2015 06:44 PM
Subject: RE: [Fiware-chapter-architects] Deliverables: Lab Support Report
________________________________
It cannot be done automatically because there's not a way to do it. You know they are issues coming from external users.
A small part could be done automatically in the pattern, if the channel were properly assigned but never completely since the summary needs to be made meaningful by the GE owner.
And when doing it he can copy & paste FIWARE.Request.Lab in the summary.
Well, the backlog hierarchy also includes a work item (COR-380) for me to program the script that creates the deliverables from the input available in JIRA.
If you read the issue for delivery, in cloud case, COR-382, it describes the steps to take:
[cid:image001.png at 01D0C541.6DE7FA90]
These issues are also assigned to me so as to produce and deliver the deliverables.
Then, the pattern is very similar to the backlog deliverable
And what content?
They'll have:
1 - Enabler Identification
2 - Graphs to provide a summary view of content and reaction times
3 - List of help desks request solved in the enabler.
I hope it can be understood now.
Kind regards,
Manuel
From: Alex Glikson [mailto:GLIKSON at il.ibm.com]
Sent: miércoles, 22 de julio de 2015 17:18
To: MANUEL ESCRICHE VICENTE
Cc: fiware-chapter-architects at lists.fiware.org<mailto:fiware-chapter-architects at lists.fiware.org>; fiware-chapter-leaders at lists.fiware.org<mailto:fiware-chapter-leaders at lists.fiware.org>; MIGUEL CARRILLO PACHECO
Subject: RE: [Fiware-chapter-architects] Deliverables: Lab Support Report
I did look at the various JIRA tickets, and the only 'hint' I've found is that we need to rename all the helpdesk tickets according to the new convention (too bad... why couldn't we do it automatically in the first place, when tickets are created?), plus a link to the general description of the helpdesk backlog.
What I didn't understand is what exactly the deliverable will include, who will produce it, and whether anything else besides renaming all the tickets is needed.
Thanks,
Alex
From: MANUEL ESCRICHE VICENTE <manuel.escrichevicente at telefonica.com<mailto:manuel.escrichevicente at telefonica.com>>
To: Alex Glikson/Haifa/IBM at IBMIL
Cc: "fiware-chapter-architects at lists.fiware.org<mailto:fiware-chapter-architects at lists.fiware.org>" <fiware-chapter-architects at lists.fiware.org<mailto:fiware-chapter-architects at lists.fiware.org>>, "fiware-chapter-leaders at lists.fiware.org<mailto:fiware-chapter-leaders at lists.fiware.org>" <fiware-chapter-leaders at lists.fiware.org<mailto:fiware-chapter-leaders at lists.fiware.org>>, MIGUEL CARRILLO PACHECO <miguel.carrillopacheco at telefonica.com<mailto:miguel.carrillopacheco at telefonica.com>>
Date: 22/07/2015 05:58 PM
Subject: RE: [Fiware-chapter-architects] Deliverables: Lab Support Report
________________________________
Dear Alex,
I've just said that in the email, so I'm not sure you haven't read it or how to understand your email.
Manuel
From: Alex Glikson [mailto:GLIKSON at il.ibm.com]
Sent: miércoles, 22 de julio de 2015 16:54
To: MANUEL ESCRICHE VICENTE
Cc: fiware-chapter-architects at lists.fiware.org<mailto:fiware-chapter-architects at lists.fiware.org>; fiware-chapter-leaders at lists.fiware.org<mailto:fiware-chapter-leaders at lists.fiware.org>; MIGUEL CARRILLO PACHECO
Subject: Re: [Fiware-chapter-architects] Deliverables: Lab Support Report
Dear Manuel,
Are there guidelines on how to produce this report?
Thanks,
Alex
From: MANUEL ESCRICHE VICENTE <manuel.escrichevicente at telefonica.com<mailto:manuel.escrichevicente at telefonica.com>>
To: "fiware-chapter-leaders at lists.fiware.org<mailto:fiware-chapter-leaders at lists.fiware.org>" <fiware-chapter-leaders at lists.fiware.org<mailto:fiware-chapter-leaders at lists.fiware.org>>
Cc: "fiware-chapter-architects at lists.fiware.org<mailto:fiware-chapter-architects at lists.fiware.org>" <fiware-chapter-architects at lists.fiware.org<mailto:fiware-chapter-architects at lists.fiware.org>>
Date: 22/07/2015 05:44 PM
Subject: [Fiware-chapter-architects] Deliverables: Lab Support Report
Sent by: fiware-chapter-architects-bounces at lists.fi-ware.org<mailto:fiware-chapter-architects-bounces at lists.fi-ware.org>
________________________________
Dear Partners,
I've just created the backlog for the Lab Support Report Deliverable Series.
You should have received the corresponding notification for the created WorkItem, where the activities are described.
If you had any doubt, please, don't hesitate to let me know.
http://backlog.fiware.org/delivery/dashboard
[cid:image002.jpg at 01D0C541.6DE7FA90]
Kind regards,
Manuel
----------------------------
Manuel Escriche Vicente
Agile Project Manager/Leader
FI-WARE Initiative
Telefónica Digital
Parque Tecnológico
C/ Abraham Zacuto, 10
47151 - Boecillo
Valladolid - Spain
Tfno: +34.91.312.99.72
Fax: +34.983.36.75.64
http://www.tid.es<http://www.tid.es/>
________________________________
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