[Fiware-coaches] VERY IMPORTANT: Dedicated mailing lists for exchanges on coaching activities with FIWARE accelerator projects

[stefano de panfilis]

dear franck and coaches all,

after, requests from some of you and some thougths with juanjo, my proposal
is as follows:

0. all the requests from the accelerators must come at our attention
through the accelerator dedicated mail lists.

1. each coach shall answer the more he/she can on issues about using and
adopting fiware geris (indeed we appointed about 50% of his/her time to
this activity). this point covers also the support to be given to the
accelerators in all the phases in submitting and evaluating proposals. this
case the coach closes the jira ticket which is opened through a request
from the specific accelerator mail list, directly after the issue requested
by the sme/accelerator is clarified and cleared.

2. if the issue is very deep or migth hide a bug or malfunction with
respect to a geri it should be transmitted to the corresponding ge owner.
the jira ticket created by the requests still holds till the issue is
clarified and cleared by the geri owners. at this point the jira ticket can
be closed by the coach. Honestly i'd avoid to open a ticket to geri owners,
but this is still a possibility. what i mean is that anyway the coach shall
follow the issue till it is closed with the sme/accelarator satisfaction.

3. 1 and 2 above apply also if the issue is about the usage of the fiware
lab. indeed, at this moment we do expect also  requests and isseus also
about fiware lab although colleagues are working hard to clear all of them
before an extensive usage fo the fiware lab by the smes. please remember
that coaches should support their accelerator(s) and smes on all fiware
aspects.

4. i'm creating a spreadsheet shared through googledocs where to collect
for each accelerator the requests received and the answers provided. there
will be a dedicated page for each accelerator. this way not only the coach
can take benefit from pevious requests in giving answers (we do expect most
of the cases they will be very much the same), but also requests and
answers can be shared between all the coaches.
stay tuned as in the next minutes you'll receive a dedicate invitation for
editing such a file.
i'll send the invitation to your email, but of course to guarantee privacy
it would be great if you'll send me your gmail address (if any).

5. i knew from finodex that the ec assigned, unilateraly and without making
us aware before (not even juanjo was made aware), an additional coach payed
by them. this coach should mostly concerned about the business impact the
smes applications are supposed to achieve. however, in the case of finodex,
the coach proposed himself also to support about the choice the smes will
do with respect to geris. i'm here requesting that each of you will asap
get in contact with his/her relevant accelerator coordinator to create a
well defined synergy with such additional coach.
please notify me, through this mail list, when this synch link is
established.

ciao,
stefano





2014-10-07 18:41 GMT+02:00 Franck Le Gall <franck.le-gall at eglobalmark.com>:

>  Hello
>
>
>
> Yes I know and these are the mailing lists I am talking about. (I received
> all e.mail I think and even already registered someone from FIC3 who asked
> to do so)
>
>
>
> My question is : where will be the entry point for SMEs to contact us ? Is
> JIRA the way to go as issue tracker or should SMEs contact FIWARE only
> through their accelerator ?
>
>
>
> Thank you
>
> Franck
>
>
>
>
>
> *De :* stefano de panfilis [mailto:stefano.depanfilis at eng.it]
> *Envoyé :* mardi 7 octobre 2014 12:33
> *À :* Franck Le Gall
> *Cc :* Juanjo Hierro; fiware-coaches at lists.fi-ware.org
> *Objet :* Re: [Fiware-coaches] VERY IMPORTANT: Dedicated mailing lists
> for exchanges on coaching activities with FIWARE accelerator projects
>
>
>
> dear frank,
>
>
>
> may be you missed several emails from juanjo about his issue.
>
> this email list is only for the coaches team to excahnge info and get
> organised.
>
>
>
> for each accfelerator project there is now a dedicated mail list in the
> form of: fiware-<project>-coaching at lists.fi-ware.org. each email sent to
> this lists creates a jira entry
>
>
>
> you should have received already the invitation for your projects as well
> as a jira invitation. please confirm.
>
>
>
> ciao,
>
> stefano
>
>
>
> 2014-10-07 12:21 GMT+02:00 Franck Le Gall <franck.le-gall at eglobalmark.com
> >:
>
>  Dear all,
>
>
>
> These mailing lists are good for overall discussion with the accelerator
> but will not allow to follow/monitor coaching activities and cannot be the
> entry point for the SMEs (I understand coaches will have to interact
> directly with the SMEs)
>
>
>
> Are there any plan to make use of a ticketing system ?
>
> Basic systems do the following
>
> - Request from an accelerator or a SME belonging to that accelerator are
> sent to the corresponding coach
>
> - the coach can follow its list of open requests within the ticketing
> system
>
> - The tickets can be transferred to other FIWARE teams when required. The
> coach would still be able to follow the ticket status
>
> - It would allow overall monitoring
>
> - It would not prevent phone call
>
>
>
> Kind regards
>
> Franck
>
>
>
>
>
> *De :* fiware-coaches-bounces at lists.fi-ware.org [mailto:
> fiware-coaches-bounces at lists.fi-ware.org] *De la part de* Juanjo Hierro
> *Envoyé :* dimanche 5 octobre 2014 20:41
> *À :* fiware-coaches at lists.fi-ware.org
> *Objet :* [Fiware-coaches] VERY IMPORTANT: Dedicated mailing lists for
> exchanges on coaching activities with FIWARE accelerator projects
>
>
>
> Hi all,
>
>   Complementing the creation of the fiware-coaches mailing list, I have
> just created a number of mailing lists devoted to exchanges about coaching
> activities with FIWARE Accelerator projects.
>
>   For a given FIWARE Accelerator project whose name is
> <accelerator-project-name>, the following mailing list has been created:
>
> fiware-<accelerator-project-name>-coaching at lists.fi-ware.org
>
>   Thus, for example, the following list has been created (note that we
> have supressed the '-' or blank space in some project names):
>
>    - fiware-ceedtech-coaching at lists.fi-ware.org
>    - fiware-creatifi-coaching at lists.fi-ware.org
>    - fiware-europeanpioneers-coaching at lists.fi-ware.org
>    - fiware-fabulous-coaching at lists.fi-ware.org
>    - fiware-fiadopt-coaching at lists.fi-ware.org
>    - fiware-fic3-coaching at lists.fi-ware.org
>    - fiware-fiche-coaching at lists.fi-ware.org
>    - fiware-finish-coaching at lists.fi-ware.org
>    - fiware-finodex-coaching at lists.fi-ware.org
>    - fiware-fractals-coaching at lists.fi-ware.org
>    - fiware-frontiercities-coaching at lists.fi-ware.org
>    - fiware-impact-coaching at lists.fi-ware.org
>    - fiware-incense-coaching at lists.fi-ware.org
>    - fiware-smartagrifood-coaching at lists.fi-ware.org
>    - fiware-soulfi-coaching at lists.fi-ware.org
>    - fiware-speedup-coaching at lists.fi-ware.org
>
>   For each of these lists:
>
>    - the designated coach/contact, Stefano, Nuria and myself have been
>    registered as administrators
>    - the designated coach/contact, Stefano, Nuria and myself have been
>    registered as members
>    - the designated coach/contact and Stefano have been registered as
>    moderators
>
>
>   *Each of these mailing lists is intended to provide a mean for
> exchanges of emails with the corresponding FIWARE Accelerator project.
> Administrators of the fiware-<accelerator-project-name>-coaching mailing
> list will have to subscribe in that mailing list those people from the
> <accelerator-project-name> project who wish to be part of the mailing list
> and exchange emails on activities linked to coaching activities related to
> their project.  * Thus, if you are the designated coach of the SOUL-FI
> project, you have to subscribe in the
> fiware-soulfi-coaching at lists.fi-ware.org those members of the SOUL-FI
> project that require to do so.  * They should formulate this request by
> sending a message directly to you.*
>
>   *VERY IMPORTANT: representatives of the FIWARE Accelerator projects
> won't be members of the fiware-coaches mailing list.  This way, the list
> can also be used for exchanges ONLY among FIWARE Coaches.   However, FIWARE
> Accelerator projects will be able to send emails to the fiware-coaches
> mailing list either to provide general feedback or issue requests/info they
> believe may be attended by other coaches.*  Most likely, a FIWARE
> Accelerator project will send emails to its
> fiware-<accelerator-project-name>-coaching mailling list but it may put the
> general fiware-coaches mailing list in cc.   This won't lead to duplication
> of emails in your inbox, don't worry, because mailman takes care of
> duplicating emails when you are member of two mailing lists used as
> destinee of a message.
>
>   Both the creation of the fiware-coaches mailing list as well as the
> dedicated mailing lists for exchanges about coaching with FIWARE
> accelerator projects have been announced to the FIWARE Accelerator
> Projects.   We have received the first enthusiastic responses.   As
> mentioned to you, FIWARE Accelerator projects are eager to work with you.
> Please stay tuned and respond in a positive mood so that we keep the
> momentum !!
>
>   Last but not least, this is what I have done to make a first push of the
> activities.   From now on, Stefano will be the main overall coordinator of
> this activity.  Both Nuria and me will also try to help and contribute to
> the discussions, etc.
>
>   Best regards,
>
> -- Juanjo
>
> -------------
>
> Telefonica - Product Development and Innovation (PDI)
>
> website: www.tid.es
>
> email: juanjose.hierro at telefonica.com
>
> twitter: twitter.com/JuanjoHierro
>
>
>
> FI-WARE (European Future Internet Core Platform) Coordinator
>
> and Chief Architect
>
>
>
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>
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>
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>
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>
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>
>
>  ------------------------------
>
>
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>
> --
>
> Stefano De Panfilis
> Chief Innovation Officer
> Engineering Ingegneria Informatica S.p.A.
> via Riccardo Morandi 32
> 00148 Roma
> Italy
>
> tel (direct): +39-068307-4295
> tel (secr.): +39-068307-4513
> fax: +39-068307-4200
> cell: +39-335-7542-567
>
> skype: depa01
>
> twitter: @depa01
>
>
>



-- 
Stefano De Panfilis
Chief Innovation Officer
Engineering Ingegneria Informatica S.p.A.
via Riccardo Morandi 32
00148 Roma
Italy

tel (direct): +39-068307-4295
tel (secr.): +39-068307-4513
fax: +39-068307-4200
cell: +39-335-7542-567
skype: depa01
twitter: @depa01
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