Hello, Even i am in holidays i will try my best even i have a not stable internet connectivity. Best Regards Joaquín > El 14/8/2015, a las 10:37, Juanjo Hierro <juanjose.hierro at telefonica.com> escribió: > > Hi all, > > Technical questions, as always, should be directed to the fiware-tech-help or fiware-lab-help mailing lists (depending on whether they are more related to usage of the FIWARE IdM GE or the IdM global instance running on the FIWARE Lab as such). > > Then, they may be taken by some partners who may provide answers. In this particular case, we will check whether someone from the cloud team may be able to answer some questions. There may be people from UPM team who may be willing to respond even if they are on holidays. > > This, by the way, should be the general approach for solution to technical questions. There is no way to track whether we (i.e., the FIWARE GE owner teams) are providing a good or bad support if we don't adopt the practice of handling technical questions through the defined support channels. It also allows to detect support requests that may have been issued but are not given the necessary attention. We should try to avoid direct communication with the teams without first issuing the corresponding requests through the support channels. > > Best regards, > > -- Juanjo > ______________________________________________________ > > Coordinator and Chief Architect, FIWARE platform > CTO Industrial IoT, Telefónica > > email: juanjose.hierro at telefonica.com <mailto:juanjose.hierro at telefonica.com> > twitter: @JuanjoHierro > > You can follow FIWARE at: > website: http://www.fiware.org <http://www.fiware.org/> > twitter: @FIWARE > facebook: http://www.facebook.com/pages/FI-WARE/251366491587242 <http://www.facebook.com/pages/FI-WARE/251366491587242> > linkedIn: http://www.linkedin.com/groups/FIWARE-4239932 <http://www.linkedin.com/groups/FIWARE-4239932> > On 13/08/15 17:32, Chulani, Ilknur wrote: >> Hi, >> >> I have learned today that the UPM team will be on holidays till August 24. Do we have any backup support mechanism during this time? I am receiving IDM related questions from a number of accelerator SMEs, does anybody know if there are any other partners we can direct them to? >> >> Kind regards, >> >> ilknur >> <Archivo adjunto al mensaje.jpeg> >> İlknur Chulani >> >> Technical Lead >> Research & Innovation >> ilknur.chulani at atos.net <mailto:%C4%B0lknur.chulani at atos.net> >> >> T +90 212 286 4666 >> ITU ARI-2 Teknokent B Blok K4 >> 34398 Maslak, Istanbul, Turkey >> >> www.atosresearch.eu <http://www.atosresearch.eu/> >> www.atos.net <http://www.atos.net/> >> >> <Archivo adjunto al mensaje.jpeg> >> >> >> Bu mesaj ve ekleri gönderilen kiþiye özeldir ve gizli bilgiler içerebilir. Eðer mesajýn gönderilmek istendiði kiþi deðilseniz lütfen kopyalamayýnýz, baþkalarýna göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajlarýn güvenli ve hatasýz olduðunun garantisi olmadýðýndan Atos grubu mesajýn içeriðinden sorumlu tutulamaz. 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Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. > > The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. > > Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. 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