Hi all, yes probably you are right Manuel. It was me. For me it is quite better to have them public so that the relevant stakeholders (the accelerator project or the SME) can follow the workflow of the issues easily. And in the future it could also be used as a "public" knowledge base. Of course everything depends about what we are going to write in the tickets :-). If we are writing just the technical problem related to FIWARE, then I do not see any problem. All in all this is a "help desk" (HELC) dedicated to the accelerators as the "main help desk" (HELP) is public and dedicated to the entire FIWARE user community. My 2 cents, silvio On Wed, Feb 18, 2015 at 5:34 PM, MANUEL ESCRICHE VICENTE < manuel.escrichevicente at telefonica.com> wrote: > Dear Frank, > > > > This is something you’ve got to discuss on the coaches group to make your > mind. > > I originally put them as private, and then, updated to public because > somebody (were you Silveioasked for it. > > I don’t think changing it around without consensus on the criteria to > apply is a solution. > > > > I think Stefano is leader to this group. I’d appreciate having an email > from him with the request for this change. > > > > Thanks for understanding. > > Kind regards, > > Manuel > > > > > > *From:* Franck Le Gall [mailto:franck.le-gall at eglobalmark.com] > *Sent:* miércoles, 18 de febrero de 2015 16:41 > > *To:* MANUEL ESCRICHE VICENTE; MIGUEL CARRILLO PACHECO; Chulani, Ilknur; > fiware-coaches at lists.fi-ware.org > *Subject:* RE: Management of coaches JIRA > > > > Dear Manuel > > > > I asked my accelrators to make use of these e.mail addresses and it > populated quite a bit the JIRA. However, I now have a major concern: it > looks like that posts sent by SMEs to these coache addresses are *publicly > visible*. While this make sense in the case of a GE support, it raises > several issues if confirmed: > > * SMEs are not aware that their posts are public > > * E.mail I received up to now were mostly requests for skyoe discussion > and so on: these post contain all contact details of the involved persons > (including line and I do not agree) > > * Some SMEs disloce quite a lot abuot their ideas and intended > architecture. I am not sure that they would like to see tis on the public > place. > > > > Could you make these posts as private ? > > > > Thank you > > Franck > > > > *De :* MANUEL ESCRICHE VICENTE [ > mailto:manuel.escrichevicente at telefonica.com > <manuel.escrichevicente at telefonica.com>] > *Envoyé :* lundi 9 février 2015 10:39 > *À :* Franck Le Gall; MIGUEL CARRILLO PACHECO; Chulani, Ilknur; > fiware-coaches at lists.fi-ware.org > *Objet :* RE: Management of coaches JIRA > > > > This help-desk follows exactly the same pattern followed for the main > FIWARE help-desk. > > Therefore, I understand you’ll be able to manage it with some little > organisation, as we did. > > > > No, it isn’t or at least I don’t know how to configure it for that > purpose. I believe there would need to develop an email handler. > > > > It’s very quick to visit the issues place an take yours. > > > > Kind regards, > > Manuel > > > > *From:* Franck Le Gall [mailto:franck.le-gall at eglobalmark.com > <franck.le-gall at eglobalmark.com>] > *Sent:* lunes, 09 de febrero de 2015 9:46 > *To:* MANUEL ESCRICHE VICENTE; MIGUEL CARRILLO PACHECO; Chulani, Ilknur; > fiware-coaches at lists.fi-ware.org > *Subject:* RE: Management of coaches JIRA > > > > Hello > > > > Thank you for this. > > > > Getting the tickets automatically assigned would help reducing the likely > mess to arrive. > > > > A question: > > I noticed, that one component has been created by accelerator, within the > Help-Coaches-Desk project but that issues created by the e.mail lists, are > not associated to these components. > > Wouldn’t that this be possible ? > > > > I made a test e.mail to fiware-fiche-coaching at lists.fi-ware.org and it > did not get registered within the FICHE component: > > > > > > If this would be possible, it would help to better make sure we are not > forgetting a request somewhere. > > > > Kind regards > > Franck > > > > > > *De :* MANUEL ESCRICHE VICENTE [ > mailto:manuel.escrichevicente at telefonica.com > <manuel.escrichevicente at telefonica.com>] > *Envoyé :* lundi 9 février 2015 09:22 > *À :* MIGUEL CARRILLO PACHECO; Franck Le Gall; Chulani, Ilknur; > fiware-coaches at lists.fi-ware.org > *Objet :* RE: Management of coaches JIRA > > > > Good morning! > > There’re two schemes available: push, and pull > > *IN this case we’re using a PULL scheme, which means you go there to get > the issues*. > > > > If you want somebody to be assigned by default, PUSH scheme, it can be > done. And this person has to distribute incoming issues. > > > > There’s also another possibility, if the request’s sender could cooperate. > It’s to make the first CC the assignee. > > So the email would be sent to the corresponding coaching list, being the > coach on CC. > > > > > > Coaches Desk Tracker Location: http://jira.fiware.org/browse/HELC > > > > Where do we get the issues in JIRA? > > > > > I hope it was helpful. > > > > Kind regards, > > Manuel > > > > *From:* MIGUEL CARRILLO PACHECO > *Sent:* viernes, 06 de febrero de 2015 17:13 > *To:* Franck Le Gall; Chulani, Ilknur; fiware-coaches at lists.fi-ware.org > *Cc:* MANUEL ESCRICHE VICENTE > *Subject:* Re: Management of coaches JIRA > > > > hi > > Manuel knows this better than me but I do not think that you can automate > that. > > Manuel? > > BR > > Miguel > > El 06/02/2015 a las 16:13, Franck Le Gall escribió: > > Hello > > > > I think we need also to provide Miguel with the accelerators associated to > these persons so tickets are allocated to the right person when e.mails > arrive > > > > I do not know the complete mapping. Stefano may have the list > > > > Kind regards > > Franck > > > > > > *De :* fiware-coaches-bounces at lists.fi-ware.org [ > mailto:fiware-coaches-bounces at lists.fi-ware.org > <fiware-coaches-bounces at lists.fi-ware.org>] *De la part de* Chulani, > Ilknur > *Envoyé :* vendredi 6 février 2015 15:36 > *À :* MIGUEL CARRILLO PACHECO; fiware-coaches at lists.fi-ware.org > *Cc :* MANUEL ESCRICHE VICENTE > *Objet :* Re: [Fiware-coaches] Management of coaches JIRA > > > > Thanks very much Miguel. I think it should be everyone on the > fiware-coaches mailing list: > > > > burak.karaboga at atos.net > > christian.salerno at consoft.it > > consoft-fiwarecoach at consoft.it > > franck.le-gall at eglobalmark.com > > ilknur.chulani at atos.net > > joaquin.iranzo at atos.net > > juanjose.hierro at telefonica.com > > laura.pucci at eng.it > > leandro.guillen at imdea.org > > nuria.delama at atos.net > > omer.ozdemir at atos.net > > pasquale.andriani at eng.it > > pasquale.vitale at eng.it > > roberto.dibernardo at eng.it > > sergio.garciagomez at telefonica.com > > silvio.cretti at create-net.org > > stefano.depanfilis at eng.it > > thierry.nagellen at orange.com > > thomas.bohnert at zhaw.ch > > > > Best regards, > > > > ilknur > > > > *From:* MIGUEL CARRILLO PACHECO [ > mailto:miguel.carrillopacheco at telefonica.com > <miguel.carrillopacheco at telefonica.com>] > *Sent:* Friday, February 06, 2015 4:10 PM > *To:* Chulani, Ilknur; fiware-coaches at lists.fi-ware.org > *Cc:* Stefano De Panfilis; JUAN JOSE HIERRO SUREDA; De Lama Sanchez, > Nuria; MANUEL ESCRICHE VICENTE > *Subject:* Re: Management of coaches JIRA > > > > Hi, > > Yes, I know, this is why I sent the public link to this. > > If you send me the list of people (not 20 separate emails, please) I will > grant them access to the functionality you ask for. > > Regards & have a nice w.e. > > Miguel > > El 06/02/2015 a las 14:40, Chulani, Ilknur escribió: > > Dear Miguel, > > > > As you might know, the mails sent to any of the accelerator specific > coaching mailing lists create JIRA tickets automatically in the bucket you > are looking at. This mechanism has not been used extensively yet. You will > see that there are only 16 issues here, and 3 of those belong to me as I > created them yesterday through some communications with the accelerator > projects. I couldn’t yet figure out how to change the assignee name though, > maybe I am not authorized to do so (do you know how I can get this access > rights btw?) . This could be the same for the other coaches. > > > > Stefano reminded all the coaches this week that this should be the > official channel for all accelerator requests to coaches. (i.e. instead of > individual emails, instant messages, etc) . So you might see more activity > going forward. > > > > Best regards, > > > > ilknur > > > > *From:* MIGUEL CARRILLO PACHECO [ > mailto:miguel.carrillopacheco at telefonica.com > <miguel.carrillopacheco at telefonica.com>] > *Sent:* Thursday, February 05, 2015 7:36 PM > *To:* fiware-coaches at lists.fi-ware.org > *Cc:* Stefano De Panfilis; JUAN JOSE HIERRO SUREDA; Chulani, Ilknur; De > Lama Sanchez, Nuria; MANUEL ESCRICHE VICENTE > *Subject:* Management of coaches JIRA > > > > Dear all, > > The JIRA of the coaches lists is here: > > - > http://jira.fi-ware.org/browse/HELC#selectedTab=com.atlassian.jira.plugin.system.project%3Aissues-panel > > I wonder why a vast majority of the tickets are apparently unattended (not > even assigned). I was never involved in this part of FIWARE so maybe I > ignore something. > > Regards, > > Miguel > > -- > > > > Please update your address book with my new e-mail address: miguel.carrillopacheco at telefonica.com > > > > ---------------------------------------------------------------------- > > _/ _/_/ Miguel Carrillo Pacheco > > _/ _/ _/ _/ Telefónica Distrito Telefónica > > _/ _/_/_/ _/ _/ Investigación y Edifico Oeste 1, Planta 9 > > _/ _/ _/ _/ Desarrollo Ronda de la Comunicación S/N > > _/ _/_/ 28050 Madrid (Spain) > > Tel: (+34) 91 483 26 77 > > > > e-mail: miguel.carrillopacheco at telefonica.com > > > > Follow FIWARE on the net > > > > Website: http://www.fiware.org > > Facebook: https://www.facebook.com/eu.fiware > > Twitter: http://twitter.com/Fiware > > LinkedIn: https://www.linkedin.com/groups/FIWARE-4239932 > > ---------------------------------------------------------------------- > > > ------------------------------ > > > Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, > puede contener información privilegiada o confidencial y es para uso > exclusivo de la persona o entidad de destino. Si no es usted. el > destinatario indicado, queda notificado de que la lectura, utilización, > divulgación y/o copia sin autorización puede estar prohibida en virtud de > la legislación vigente. Si ha recibido este mensaje por error, le rogamos > que nos lo comunique inmediatamente por esta misma vía y proceda a su > destrucción. > > The information contained in this transmission is privileged and > confidential information intended only for the use of the individual or > entity named above. If the reader of this message is not the intended > recipient, you are hereby notified that any dissemination, distribution or > copying of this communication is strictly prohibited. If you have received > this transmission in error, do not read it. Please immediately reply to the > sender that you have received this communication in error and then delete > it. > > Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, > pode conter informação privilegiada ou confidencial e é para uso exclusivo > da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário > indicado, fica notificado de que a leitura, utilização, divulgação e/ou > cópia sem autorização pode estar proibida em virtude da legislação vigente. > Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique > imediatamente por esta mesma via e proceda a sua destruição > > Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. > Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, > başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet > üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi > olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin > bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de > mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek > zararlardan sorumlu tutulamaz. > > This e-mail and the documents attached are confidential and intended > solely for the addressee; it may also be privileged. If you receive this > e-mail in error, please notify the sender immediately and destroy it. As > its integrity cannot be secured on the Internet, the Atos group liability > cannot be triggered for the message content. Although the sender endeavors > to maintain a computer virus-free network, the sender does not warrant that > this transmission is virus-free and will not be liable for any damages > resulting from any virus transmitted. > > > > -- > > > > Please update your address book with my new e-mail address: miguel.carrillopacheco at telefonica.com > > > > ---------------------------------------------------------------------- > > _/ _/_/ Miguel Carrillo Pacheco > > _/ _/ _/ _/ Telefónica Distrito Telefónica > > _/ _/_/_/ _/ _/ Investigación y Edifico Oeste 1, Planta 9 > > _/ _/ _/ _/ Desarrollo Ronda de la Comunicación S/N > > _/ _/_/ 28050 Madrid (Spain) > > Tel: (+34) 91 483 26 77 > > > > e-mail: miguel.carrillopacheco at telefonica.com > > > > Follow FIWARE on the net > > > > Website: http://www.fiware.org > > Facebook: https://www.facebook.com/eu.fiware > > Twitter: http://twitter.com/Fiware > > LinkedIn: https://www.linkedin.com/groups/FIWARE-4239932 > > ---------------------------------------------------------------------- > > > ------------------------------ > > > Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, > puede contener información privilegiada o confidencial y es para uso > exclusivo de la persona o entidad de destino. Si no es usted. el > destinatario indicado, queda notificado de que la lectura, utilización, > divulgación y/o copia sin autorización puede estar prohibida en virtud de > la legislación vigente. Si ha recibido este mensaje por error, le rogamos > que nos lo comunique inmediatamente por esta misma vía y proceda a su > destrucción. > > The information contained in this transmission is privileged and > confidential information intended only for the use of the individual or > entity named above. If the reader of this message is not the intended > recipient, you are hereby notified that any dissemination, distribution or > copying of this communication is strictly prohibited. If you have received > this transmission in error, do not read it. Please immediately reply to the > sender that you have received this communication in error and then delete > it. > > Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, > pode conter informação privilegiada ou confidencial e é para uso exclusivo > da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário > indicado, fica notificado de que a leitura, utilização, divulgação e/ou > cópia sem autorização pode estar proibida em virtude da legislação vigente. > Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique > imediatamente por esta mesma via e proceda a sua destruição > > Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. > Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, > başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet > üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi > olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin > bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de > mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek > zararlardan sorumlu tutulamaz. > > This e-mail and the documents attached are confidential and intended > solely for the addressee; it may also be privileged. If you receive this > e-mail in error, please notify the sender immediately and destroy it. As > its integrity cannot be secured on the Internet, the Atos group liability > cannot be triggered for the message content. Although the sender endeavors > to maintain a computer virus-free network, the sender does not warrant that > this transmission is virus-free and will not be liable for any damages > resulting from any virus transmitted. > > > > -- > > > > Please update your address book with my new e-mail address: miguel.carrillopacheco at telefonica.com > > > > ---------------------------------------------------------------------- > > _/ _/_/ Miguel Carrillo Pacheco > > _/ _/ _/ _/ Telefónica Distrito Telefónica > > _/ _/_/_/ _/ _/ Investigación y Edifico Oeste 1, Planta 9 > > _/ _/ _/ _/ Desarrollo Ronda de la Comunicación S/N > > _/ _/_/ 28050 Madrid (Spain) > > Tel: (+34) 91 483 26 77 > > > > e-mail: miguel.carrillopacheco at telefonica.com > > > > Follow FIWARE on the net > > > > Website: http://www.fiware.org > > Facebook: https://www.facebook.com/eu.fiware > > Twitter: http://twitter.com/Fiware > > LinkedIn: https://www.linkedin.com/groups/FIWARE-4239932 > > ---------------------------------------------------------------------- > > > ------------------------------ > > > Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, > puede contener información privilegiada o confidencial y es para uso > exclusivo de la persona o entidad de destino. Si no es usted. el > destinatario indicado, queda notificado de que la lectura, utilización, > divulgación y/o copia sin autorización puede estar prohibida en virtud de > la legislación vigente. Si ha recibido este mensaje por error, le rogamos > que nos lo comunique inmediatamente por esta misma vía y proceda a su > destrucción. > > The information contained in this transmission is privileged and > confidential information intended only for the use of the individual or > entity named above. If the reader of this message is not the intended > recipient, you are hereby notified that any dissemination, distribution or > copying of this communication is strictly prohibited. If you have received > this transmission in error, do not read it. Please immediately reply to the > sender that you have received this communication in error and then delete > it. > > Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, > pode conter informação privilegiada ou confidencial e é para uso exclusivo > da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário > indicado, fica notificado de que a leitura, utilização, divulgação e/ou > cópia sem autorização pode estar proibida em virtude da legislação vigente. > Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique > imediatamente por esta mesma via e proceda a sua destruição > > > ------------------------------ > > > Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, > puede contener información privilegiada o confidencial y es para uso > exclusivo de la persona o entidad de destino. Si no es usted. el > destinatario indicado, queda notificado de que la lectura, utilización, > divulgación y/o copia sin autorización puede estar prohibida en virtud de > la legislación vigente. Si ha recibido este mensaje por error, le rogamos > que nos lo comunique inmediatamente por esta misma vía y proceda a su > destrucción. > > The information contained in this transmission is privileged and > confidential information intended only for the use of the individual or > entity named above. If the reader of this message is not the intended > recipient, you are hereby notified that any dissemination, distribution or > copying of this communication is strictly prohibited. If you have received > this transmission in error, do not read it. Please immediately reply to the > sender that you have received this communication in error and then delete > it. > > Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, > pode conter informação privilegiada ou confidencial e é para uso exclusivo > da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário > indicado, fica notificado de que a leitura, utilização, divulgação e/ou > cópia sem autorização pode estar proibida em virtude da legislação vigente. > Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique > imediatamente por esta mesma via e proceda a sua destruição > > ------------------------------ > > Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, > puede contener información privilegiada o confidencial y es para uso > exclusivo de la persona o entidad de destino. Si no es usted. el > destinatario indicado, queda notificado de que la lectura, utilización, > divulgación y/o copia sin autorización puede estar prohibida en virtud de > la legislación vigente. Si ha recibido este mensaje por error, le rogamos > que nos lo comunique inmediatamente por esta misma vía y proceda a su > destrucción. > > The information contained in this transmission is privileged and > confidential information intended only for the use of the individual or > entity named above. If the reader of this message is not the intended > recipient, you are hereby notified that any dissemination, distribution or > copying of this communication is strictly prohibited. If you have received > this transmission in error, do not read it. Please immediately reply to the > sender that you have received this communication in error and then delete > it. > > Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, > pode conter informação privilegiada ou confidencial e é para uso exclusivo > da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário > indicado, fica notificado de que a leitura, utilização, divulgação e/ou > cópia sem autorização pode estar proibida em virtude da legislação vigente. > Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique > imediatamente por esta mesma via e proceda a sua destruição > > _______________________________________________ > Fiware-coaches mailing list > Fiware-coaches at lists.fi-ware.org > https://lists.fi-ware.org/listinfo/fiware-coaches > > -------------- next part -------------- An HTML attachment was scrubbed... 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