From franck.le-gall at eglobalmark.com Fri Nov 6 13:57:22 2015 From: franck.le-gall at eglobalmark.com (Franck Le Gall) Date: Fri, 6 Nov 2015 12:57:22 +0000 Subject: [Fiware-coaches] Content based security Message-ID: <78c27e966a5b418c9bfc860766570573@winhexbeeu17.win.mail> Hello One of my SME sis looking for the Content based security GE referred here: https://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Content-ba sed_Security_-_Installation_and_Administration_Guide This page is quite old and not trace of the GE in the catalog. I assume it is part of the discontinued enablers from the former fi-ware project Could someone confirm or tell me if I am wrong ? Kind regards Franck -------------- next part -------------- An HTML attachment was scrubbed... URL: From sergio.garciagomez at telefonica.com Wed Nov 11 17:57:20 2015 From: sergio.garciagomez at telefonica.com (SERGIO GARCIA GOMEZ) Date: Wed, 11 Nov 2015 16:57:20 +0000 Subject: [Fiware-coaches] Content based security In-Reply-To: <78c27e966a5b418c9bfc860766570573@winhexbeeu17.win.mail> References: <78c27e966a5b418c9bfc860766570573@winhexbeeu17.win.mail> Message-ID: Hi, I don?t know if it?s the same SME that approached me in Lisbon with that same question, but I dug a bit and it?s clear that it?s an deprecated GE. They should have the FIWARE catalogue as the main reference for GEs to use. Best Regards, Sergio De: fiware-coaches-bounces at lists.fiware.org [mailto:fiware-coaches-bounces at lists.fiware.org] En nombre de Franck Le Gall Enviado el: 06 November 2015 13:57 Para: fiware-coaches at lists.fi-ware.org Asunto: [Fiware-coaches] Content based security Hello One of my SME sis looking for the Content based security GE referred here: https://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Content-ba sed_Security_-_Installation_and_Administration_Guide This page is quite old and not trace of the GE in the catalog. I assume it is part of the discontinued enablers from the former fi-ware project Could someone confirm or tell me if I am wrong ? Kind regards Franck ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener informaci?n privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilizaci?n, divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma v?a y proceda a su destrucci?n. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destrui??o -------------- next part -------------- An HTML attachment was scrubbed... URL: From franck.le-gall at eglobalmark.com Wed Nov 11 20:40:31 2015 From: franck.le-gall at eglobalmark.com (Franck Le Gall) Date: Wed, 11 Nov 2015 19:40:31 +0000 Subject: [Fiware-coaches] Content based security In-Reply-To: References: <78c27e966a5b418c9bfc860766570573@winhexbeeu17.win.mail> Message-ID: Thank you for the feedback. This is what I answered them. Kind regards Franck De : SERGIO GARCIA GOMEZ [mailto:sergio.garciagomez at telefonica.com] Envoy? : mercredi 11 novembre 2015 17:57 ? : Franck Le Gall ; fiware-coaches at lists.fi-ware.org Objet : RE: Content based security Hi, I don?t know if it?s the same SME that approached me in Lisbon with that same question, but I dug a bit and it?s clear that it?s an deprecated GE. They should have the FIWARE catalogue as the main reference for GEs to use. Best Regards, Sergio De: fiware-coaches-bounces at lists.fiware.org [mailto:fiware-coaches-bounces at lists.fiware.org] En nombre de Franck Le Gall Enviado el: 06 November 2015 13:57 Para: fiware-coaches at lists.fi-ware.org Asunto: [Fiware-coaches] Content based security Hello One of my SME sis looking for the Content based security GE referred here: https://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/Content-ba sed_Security_-_Installation_and_Administration_Guide This page is quite old and not trace of the GE in the catalog. I assume it is part of the discontinued enablers from the former fi-ware project Could someone confirm or tell me if I am wrong ? Kind regards Franck ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener informaci?n privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilizaci?n, divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma v?a y proceda a su destrucci?n. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destrui??o -------------- next part -------------- An HTML attachment was scrubbed... URL: From manuel.escrichevicente at telefonica.com Mon Nov 16 10:34:11 2015 From: manuel.escrichevicente at telefonica.com (MANUEL ESCRICHE VICENTE) Date: Mon, 16 Nov 2015 09:34:11 +0000 Subject: [Fiware-coaches] Help Desk - Coaches - Update on new views Message-ID: Dear Coaches, Let me update you on new views available on the coaches help desk - Statistics to understand how channels are contributing: [cid:image002.jpg at 01D1205A.0F55C600] - Statistics to understand pending issues: how many and how old they are [cid:image004.jpg at 01D1205A.0F55C600] - Dedicated views for channels - [cid:image007.png at 01D12059.EE8225E0] Joel, European Pioneers looks especially bad. Please, put take care urgently. Thanks for cooperation!! Kind regards, Manuel ---------------------------- Manuel Escriche Vicente Agile Project Manager/Leader FI-WARE Initiative Telef?nica Digital Parque Tecnol?gico C/ Abraham Zacuto, 10 47151 - Boecillo Valladolid - Spain Tfno: +34.91.312.99.72 Fax: +34.983.36.75.64 http://www.tid.es ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener informaci?n privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilizaci?n, divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma v?a y proceda a su destrucci?n. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destrui??o -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 105651 bytes Desc: image007.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 22711 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 22107 bytes Desc: image004.jpg URL: From manuel.escrichevicente at telefonica.com Mon Nov 16 11:47:34 2015 From: manuel.escrichevicente at telefonica.com (MANUEL ESCRICHE VICENTE) Date: Mon, 16 Nov 2015 10:47:34 +0000 Subject: [Fiware-coaches] Help Desk - How to deal with **SPAM**? Message-ID: Please, let me remind you that dealing with spam only requires that you change the component field to SPAM. [cid:image002.png at 01D12064.51C4DE90] [cid:image001.png at 01D12064.36837BA0] Thanks for cooperation!! Kind regards, Manuel ---------------------------- Manuel Escriche Vicente Agile Project Manager/Leader FI-WARE Initiative Telef?nica Digital Parque Tecnol?gico C/ Abraham Zacuto, 10 47151 - Boecillo Valladolid - Spain Tfno: +34.91.312.99.72 Fax: +34.983.36.75.64 http://www.tid.es ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener informaci?n privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilizaci?n, divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma v?a y proceda a su destrucci?n. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destrui??o -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 74338 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 30380 bytes Desc: image002.png URL: From ilknur.chulani at atos.net Mon Nov 16 15:28:52 2015 From: ilknur.chulani at atos.net (Chulani, Ilknur) Date: Mon, 16 Nov 2015 14:28:52 +0000 Subject: [Fiware-coaches] how to help SMEs migrate to another node? Message-ID: Dear coaches and Fiware Lab team, Do you know if there are any wiki pages, etc. that guides users how to migrate instances from one Fiware Lab node to another node? Due to various complex situations, a few SMEs got affected by the recent shutdown of some nodes, so now they need assistance to migrate their resources to another node. How can we assist them? Should the node teams help with this? Or are there any documentation, wiki pages etc. the SMEs can follow to do it themselves? Thanks in advance & kind regards, ilknur ?lknur Chulani Technical Lead Research & Innovation ilknur.chulani at atos.net T +90 212 286 4666 ITU ARI-2 Teknokent B Blok K4 34398 Maslak, Istanbul, Turkey www.atosresearch.eu www.atos.net [cid:image002.png at 01CFE2E5.8B76CA80] Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesajyn g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamayynyz, ba?kalaryna g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlaryn g?venli ve hatasyz oldu?unun garantisi olmady?yndan Atos grubu mesajyn i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayary anti-vir?s sistemleri tarafyndan taranmaktadyr, ancak yine de mesajyn vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: Picture (Device Independent Bitmap) 1.jpg Type: image/jpeg Size: 907 bytes Desc: Picture (Device Independent Bitmap) 1.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: Picture (Device Independent Bitmap) 2.jpg Type: image/jpeg Size: 4286 bytes Desc: Picture (Device Independent Bitmap) 2.jpg URL: From federico.facca at create-net.org Mon Nov 16 15:31:25 2015 From: federico.facca at create-net.org (Federico Michele Facca) Date: Mon, 16 Nov 2015 15:31:25 +0100 Subject: [Fiware-coaches] how to help SMEs migrate to another node? In-Reply-To: References: Message-ID: Hi Ilknur, the guidelines to affected SMEs were to communicate the need to the old node, so that the old node would coordinate with a new node for migrating the vm. Probably they didn't reply to the survey on migration if they are in this situation... Officially there is no a guide (beyond the above), but we can discuss this tomorrow in Lab Meeting. Br, Federico -- Future Internet is closer than you think! http://www.fiware.org Official Mirantis partner for OpenStack Training https://www.create-net.org/community/openstack-training -- Dr. Federico M. Facca CREATE-NET Via alla Cascata 56/D 38123 Povo Trento (Italy) P +39 0461 312471 M +39 334 6049758 E federico.facca at create-net.org T @chicco785 W www.create-net.org On Mon, Nov 16, 2015 at 3:28 PM, Chulani, Ilknur wrote: > Dear coaches and Fiware Lab team, > > Do you know if there are any wiki pages, etc. that guides users how to > migrate instances from one Fiware Lab node to another node? > > Due to various complex situations, a few SMEs got affected by the recent > shutdown of some nodes, so now they need assistance to migrate their > resources to another node. How can we assist them? Should the node teams > help with this? Or are there any documentation, wiki pages etc. the SMEs > can follow to do it themselves? > > Thanks in advance & kind regards, > > ilknur > *?lknur Chulani* > > Technical Lead > Research & Innovation > *ilknur.chulani at atos.net* > > T +90 212 286 4666 > ITU ARI-2 Teknokent B Blok K4 > 34398 Maslak, Istanbul, Turkey > > *www.atosresearch.eu* > *www.atos.net* > > > > > Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. > E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, > ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet > ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi > olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin > bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de > mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek > zararlardan sorumlu tutulamaz. > > This e-mail and the documents attached are confidential and intended > solely for the addressee; it may also be privileged. If you receive this > e-mail in error, please notify the sender immediately and destroy it. As > its integrity cannot be secured on the Internet, the Atos group liability > cannot be triggered for the message content. Although the sender endeavors > to maintain a computer virus-free network, the sender does not warrant that > this transmission is virus-free and will not be liable for any damages > resulting from any virus transmitted. > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: Picture (Device Independent Bitmap) 2.jpg Type: image/jpeg Size: 4286 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: Picture (Device Independent Bitmap) 1.jpg Type: image/jpeg Size: 907 bytes Desc: not available URL: From ilknur.chulani at atos.net Mon Nov 16 15:44:24 2015 From: ilknur.chulani at atos.net (Chulani, Ilknur) Date: Mon, 16 Nov 2015 14:44:24 +0000 Subject: [Fiware-coaches] how to help SMEs migrate to another node? In-Reply-To: References: Message-ID: Thanks Federico for the quick reply. A few SMEs have either missed the notification for this survey (for instance due to a colleague having left their company), or in some cases, even though they answered the survey, their process was interrupted somehow. We are trying to handle these on a case-by-case basis - in most cases we managed to get them new community accounts on the new nodes, but we need help on migrating their instances. Could you kindly update us after the call please? Thanks & best regards, ilknur From: Federico Michele Facca [mailto:federico.facca at create-net.org] Sent: Monday, November 16, 2015 4:31 PM To: Chulani, Ilknur Cc: fiware-coaches at lists.fi-ware.org; MIGUEL CARRILLO PACHECO; Pietropaolo Alfonso Subject: Re: how to help SMEs migrate to another node? Hi Ilknur, the guidelines to affected SMEs were to communicate the need to the old node, so that the old node would coordinate with a new node for migrating the vm. Probably they didn't reply to the survey on migration if they are in this situation... Officially there is no a guide (beyond the above), but we can discuss this tomorrow in Lab Meeting. Br, Federico -- Future Internet is closer than you think! http://www.fiware.org Official Mirantis partner for OpenStack Training https://www.create-net.org/community/openstack-training -- Dr. Federico M. Facca CREATE-NET Via alla Cascata 56/D 38123 Povo Trento (Italy) P +39 0461 312471 M +39 334 6049758 E federico.facca at create-net.org T @chicco785 W www.create-net.org On Mon, Nov 16, 2015 at 3:28 PM, Chulani, Ilknur > wrote: Dear coaches and Fiware Lab team, Do you know if there are any wiki pages, etc. that guides users how to migrate instances from one Fiware Lab node to another node? Due to various complex situations, a few SMEs got affected by the recent shutdown of some nodes, so now they need assistance to migrate their resources to another node. How can we assist them? Should the node teams help with this? Or are there any documentation, wiki pages etc. the SMEs can follow to do it themselves? Thanks in advance & kind regards, ilknur ?lknur Chulani Technical Lead Research & Innovation ilknur.chulani at atos.net T +90 212 286 4666 ITU ARI-2 Teknokent B Blok K4 34398 Maslak, Istanbul, Turkey www.atosresearch.eu www.atos.net [cid:image002.jpg at 01D1208E.0CA59C80] Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 907 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 4286 bytes Desc: image002.jpg URL: From manuel.escrichevicente at telefonica.com Mon Nov 30 09:43:19 2015 From: manuel.escrichevicente at telefonica.com (MANUEL ESCRICHE VICENTE) Date: Mon, 30 Nov 2015 08:43:19 +0000 Subject: [Fiware-coaches] Please, update or answer issues in the help desk!! Message-ID: <32B4D96B-3C48-42A0-9998-2D29EC585A87@telefonica.com> Dear Coaches, Please, answer or update issues in the help desk. Thanks!! Every issue should be answered the same day is received. So it?s difficult for me to understand the status of some of the issues in the list below: http://backlog.fiware.org/helpdesk/coaches?sortedby=age Thanks for cooperation!! Kind regards, Manuel ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener informaci?n privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilizaci?n, divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma v?a y proceda a su destrucci?n. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destrui??o -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: PastedGraphic-2.tiff Type: image/tiff Size: 266280 bytes Desc: PastedGraphic-2.tiff URL: From ilknur.chulani at atos.net Mon Nov 30 09:59:55 2015 From: ilknur.chulani at atos.net (Chulani, Ilknur) Date: Mon, 30 Nov 2015 08:59:55 +0000 Subject: [Fiware-coaches] Please, update or answer issues in the help desk!! In-Reply-To: <32B4D96B-3C48-42A0-9998-2D29EC585A87@telefonica.com> References: <32B4D96B-3C48-42A0-9998-2D29EC585A87@telefonica.com> Message-ID: Hi Manuel, I can clarify at least for the tickets that belong to my team- in all our tickets (or the associated HELP tickets), we are waiting for response from the users. I will add some notes now to these tickets to make this more apperant. Best regards, ilknur From: fiware-coaches-bounces at lists.fiware.org [mailto:fiware-coaches-bounces at lists.fiware.org] On Behalf Of MANUEL ESCRICHE VICENTE Sent: Monday, November 30, 2015 10:43 AM To: fiware-coaches at lists.fiware.org Subject: [Fiware-coaches] Please, update or answer issues in the help desk!! Dear Coaches, Please, answer or update issues in the help desk. Thanks!! Every issue should be answered the same day is received. So it?s difficult for me to understand the status of some of the issues in the list below: http://backlog.fiware.org/helpdesk/coaches?sortedby=age Thanks for cooperation!! Kind regards, Manuel ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener informaci?n privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilizaci?n, divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma v?a y proceda a su destrucci?n. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destrui??o ATOS WARNING ! This message contains attachments that could potentially harm your computer. Please make sure you open ONLY attachments from senders you know, trust and is in an e-mail that you are expecting. AVERTISSEMENT ATOS ! Ce message contient des pi?ces jointes qui peuvent potentiellement endommager votre ordinateur. Merci de vous assurer que vous ouvrez uniquement les pi?ces jointes provenant d?emails que vous attendez et dont vous connaissez les exp?diteurs et leur faites confiance. AVISO DE ATOS ! Este mensaje contiene datos adjuntos que pudiera ser que da?aran su ordenador. Aseg?rese de abrir SOLO datos adjuntos enviados desde remitentes de confianza y que procedan de un correo esperado. ATOS WARNUNG ! Diese E-Mail enth?lt Anlagen, welche m?glicherweise ihren Computer besch?digen k?nnten. Bitte beachten Sie, da? Sie NUR Anlagen ?ffnen, von einem Absender den Sie kennen, vertrauen und vom dem Sie vor allem auch E-Mails mit Anlagen erwarten. Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. -------------- next part -------------- An HTML attachment was scrubbed... URL: From federico.facca at create-net.org Mon Nov 30 10:04:00 2015 From: federico.facca at create-net.org (Federico Michele Facca) Date: Mon, 30 Nov 2015 10:04:00 +0100 Subject: [Fiware-coaches] Please, update or answer issues in the help desk!! In-Reply-To: References: <32B4D96B-3C48-42A0-9998-2D29EC585A87@telefonica.com> Message-ID: Hi Ilknur, I think that the general policy is that if a user does not reply in 48 hours. you close the ticket. in case there are still problmes, he will open it again! federico Br, Federico -- Future Internet is closer than you think! http://www.fiware.org Official Mirantis partner for OpenStack Training https://www.create-net.org/community/openstack-training -- Dr. Federico M. Facca CREATE-NET Via alla Cascata 56/D 38123 Povo Trento (Italy) P +39 0461 312471 M +39 334 6049758 E federico.facca at create-net.org T @chicco785 W www.create-net.org On Mon, Nov 30, 2015 at 9:59 AM, Chulani, Ilknur wrote: > Hi Manuel, > > > > I can clarify at least for the tickets that belong to my team- in all our > tickets (or the associated HELP tickets), we are waiting for response from > the users. I will add some notes now to these tickets to make this more > apperant. > > > > Best regards, > > > > ilknur > > > > *From:* fiware-coaches-bounces at lists.fiware.org [mailto: > fiware-coaches-bounces at lists.fiware.org] *On Behalf Of *MANUEL ESCRICHE > VICENTE > *Sent:* Monday, November 30, 2015 10:43 AM > *To:* fiware-coaches at lists.fiware.org > *Subject:* [Fiware-coaches] Please, update or answer issues in the help > desk!! > > > > Dear Coaches, > > > > Please, answer or update issues in the help desk. Thanks!! > > > > *Every issue should be answered the same day is received*. > > So it?s difficult for me to understand the status of some of the issues in > the list below: > > > > http://backlog.fiware.org/helpdesk/coaches?sortedby=age > > > > > > > > Thanks for cooperation!! > > Kind regards, > > Manuel > > > > > ------------------------------ > > > Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, > puede contener informaci?n privilegiada o confidencial y es para uso > exclusivo de la persona o entidad de destino. Si no es usted. el > destinatario indicado, queda notificado de que la lectura, utilizaci?n, > divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de > la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos > que nos lo comunique inmediatamente por esta misma v?a y proceda a su > destrucci?n. > > The information contained in this transmission is privileged and > confidential information intended only for the use of the individual or > entity named above. If the reader of this message is not the intended > recipient, you are hereby notified that any dissemination, distribution or > copying of this communication is strictly prohibited. If you have received > this transmission in error, do not read it. Please immediately reply to the > sender that you have received this communication in error and then delete > it. > > Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, > pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo > da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio > indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou > c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. > Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique > imediatamente por esta mesma via e proceda a sua destrui??o > > ATOS WARNING ! > This message contains attachments that could potentially harm your > computer. > Please make sure you open ONLY attachments from senders you know, trust > and is in an e-mail that you are expecting. > > AVERTISSEMENT ATOS ! > Ce message contient des pi?ces jointes qui peuvent potentiellement > endommager votre ordinateur. > Merci de vous assurer que vous ouvrez uniquement les pi?ces jointes > provenant d?emails que vous attendez et dont vous connaissez les > exp?diteurs et leur faites confiance. > > AVISO DE ATOS ! > Este mensaje contiene datos adjuntos que pudiera ser que da?aran su > ordenador. > Aseg?rese de abrir SOLO datos adjuntos enviados desde remitentes de > confianza y que procedan de un correo esperado. > > ATOS WARNUNG ! > Diese E-Mail enth?lt Anlagen, welche m?glicherweise ihren Computer > besch?digen k?nnten. > Bitte beachten Sie, da? Sie NUR Anlagen ?ffnen, von einem Absender den Sie > kennen, vertrauen und vom dem Sie vor allem auch E-Mails mit Anlagen > erwarten. > > Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. > E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, > ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet > ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi > olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin > bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de > mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek > zararlardan sorumlu tutulamaz. > > This e-mail and the documents attached are confidential and intended > solely for the addressee; it may also be privileged. If you receive this > e-mail in error, please notify the sender immediately and destroy it. As > its integrity cannot be secured on the Internet, the Atos group liability > cannot be triggered for the message content. Although the sender endeavors > to maintain a computer virus-free network, the sender does not warrant that > this transmission is virus-free and will not be liable for any damages > resulting from any virus transmitted. > > Since January 1st, old domains won't be supported and messages sent to any > domain different to @lists.fiware.org will be lost. > Please, send your messages using the new domain ( > Fiware-coaches at lists.fiware.org) instead of the old one. > _______________________________________________ > Fiware-coaches mailing list > Fiware-coaches at lists.fiware.org > https://lists.fiware.org/listinfo/fiware-coaches > -------------- next part -------------- An HTML attachment was scrubbed... URL: From ilknur.chulani at atos.net Mon Nov 30 10:12:18 2015 From: ilknur.chulani at atos.net (Chulani, Ilknur) Date: Mon, 30 Nov 2015 09:12:18 +0000 Subject: [Fiware-coaches] Please, update or answer issues in the help desk!! In-Reply-To: References: <32B4D96B-3C48-42A0-9998-2D29EC585A87@telefonica.com> Message-ID: Hi Federico, Thanks very much for the feedback. The issue is, we have observed that if we close the ticket, and if the user sends a reply again, the ticket does not get re-opened by JIRA automatically. So if we somehow miss the JIRA email for the user reply in our crowded inboxes, then their question stays unanswered forever since the ticket stays in ?closed? status, and we usually only monitor the open tickets. Any suggestions are welcome to address this issue. Maybe the JIRA tooling can be configured to re-open the tickets when a user replies? I know some other ticketing systems do this automatically. Kind regards, ilknur From: Federico Michele Facca [mailto:federico.facca at create-net.org] Sent: Monday, November 30, 2015 11:04 AM To: Chulani, Ilknur Cc: MANUEL ESCRICHE VICENTE; fiware-coaches at lists.fiware.org Subject: Re: [Fiware-coaches] Please, update or answer issues in the help desk!! Hi Ilknur, I think that the general policy is that if a user does not reply in 48 hours. you close the ticket. in case there are still problmes, he will open it again! federico Br, Federico -- Future Internet is closer than you think! http://www.fiware.org Official Mirantis partner for OpenStack Training https://www.create-net.org/community/openstack-training -- Dr. Federico M. Facca CREATE-NET Via alla Cascata 56/D 38123 Povo Trento (Italy) P +39 0461 312471 M +39 334 6049758 E federico.facca at create-net.org T @chicco785 W www.create-net.org On Mon, Nov 30, 2015 at 9:59 AM, Chulani, Ilknur > wrote: Hi Manuel, I can clarify at least for the tickets that belong to my team- in all our tickets (or the associated HELP tickets), we are waiting for response from the users. I will add some notes now to these tickets to make this more apperant. Best regards, ilknur From: fiware-coaches-bounces at lists.fiware.org [mailto:fiware-coaches-bounces at lists.fiware.org] On Behalf Of MANUEL ESCRICHE VICENTE Sent: Monday, November 30, 2015 10:43 AM To: fiware-coaches at lists.fiware.org Subject: [Fiware-coaches] Please, update or answer issues in the help desk!! Dear Coaches, Please, answer or update issues in the help desk. Thanks!! Every issue should be answered the same day is received. So it?s difficult for me to understand the status of some of the issues in the list below: http://backlog.fiware.org/helpdesk/coaches?sortedby=age Thanks for cooperation!! Kind regards, Manuel ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener informaci?n privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilizaci?n, divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma v?a y proceda a su destrucci?n. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destrui??o ATOS WARNING ! This message contains attachments that could potentially harm your computer. Please make sure you open ONLY attachments from senders you know, trust and is in an e-mail that you are expecting. AVERTISSEMENT ATOS ! Ce message contient des pi?ces jointes qui peuvent potentiellement endommager votre ordinateur. Merci de vous assurer que vous ouvrez uniquement les pi?ces jointes provenant d?emails que vous attendez et dont vous connaissez les exp?diteurs et leur faites confiance. AVISO DE ATOS ! Este mensaje contiene datos adjuntos que pudiera ser que da?aran su ordenador. Aseg?rese de abrir SOLO datos adjuntos enviados desde remitentes de confianza y que procedan de un correo esperado. ATOS WARNUNG ! Diese E-Mail enth?lt Anlagen, welche m?glicherweise ihren Computer besch?digen k?nnten. Bitte beachten Sie, da? Sie NUR Anlagen ?ffnen, von einem Absender den Sie kennen, vertrauen und vom dem Sie vor allem auch E-Mails mit Anlagen erwarten. Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-coaches at lists.fiware.org) instead of the old one. _______________________________________________ Fiware-coaches mailing list Fiware-coaches at lists.fiware.org https://lists.fiware.org/listinfo/fiware-coaches Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. -------------- next part -------------- An HTML attachment was scrubbed... URL: From manuel.escrichevicente at telefonica.com Mon Nov 30 10:17:27 2015 From: manuel.escrichevicente at telefonica.com (MANUEL ESCRICHE VICENTE) Date: Mon, 30 Nov 2015 09:17:27 +0000 Subject: [Fiware-coaches] Please, update or answer issues in the help desk!! In-Reply-To: References: <32B4D96B-3C48-42A0-9998-2D29EC585A87@telefonica.com> Message-ID: <35A48E08-AB08-4F57-BADA-8A3FB59A2501@telefonica.com> Hi Ilknur, In these situations, I inform the user by warning the issue will be closed in two days if there?s no additional input. Obviously, it?s done through JIRA so that the email and comment get recorded there. Kind regards, Manuel El 30 nov 2015, a las 10:12, Chulani, Ilknur > escribi?: Hi Federico, Thanks very much for the feedback. The issue is, we have observed that if we close the ticket, and if the user sends a reply again, the ticket does not get re-opened by JIRA automatically. So if we somehow miss the JIRA email for the user reply in our crowded inboxes, then their question stays unanswered forever since the ticket stays in ?closed? status, and we usually only monitor the open tickets. Any suggestions are welcome to address this issue. Maybe the JIRA tooling can be configured to re-open the tickets when a user replies? I know some other ticketing systems do this automatically. Kind regards, ilknur From: Federico Michele Facca [mailto:federico.facca at create-net.org] Sent: Monday, November 30, 2015 11:04 AM To: Chulani, Ilknur Cc: MANUEL ESCRICHE VICENTE; fiware-coaches at lists.fiware.org Subject: Re: [Fiware-coaches] Please, update or answer issues in the help desk!! Hi Ilknur, I think that the general policy is that if a user does not reply in 48 hours. you close the ticket. in case there are still problmes, he will open it again! federico Br, Federico -- Future Internet is closer than you think! http://www.fiware.org Official Mirantis partner for OpenStack Training https://www.create-net.org/community/openstack-training -- Dr. Federico M. Facca CREATE-NET Via alla Cascata 56/D 38123 Povo Trento (Italy) P +39 0461 312471 M +39 334 6049758 E federico.facca at create-net.org T @chicco785 W www.create-net.org On Mon, Nov 30, 2015 at 9:59 AM, Chulani, Ilknur > wrote: Hi Manuel, I can clarify at least for the tickets that belong to my team- in all our tickets (or the associated HELP tickets), we are waiting for response from the users. I will add some notes now to these tickets to make this more apperant. Best regards, ilknur From: fiware-coaches-bounces at lists.fiware.org [mailto:fiware-coaches-bounces at lists.fiware.org] On Behalf Of MANUEL ESCRICHE VICENTE Sent: Monday, November 30, 2015 10:43 AM To: fiware-coaches at lists.fiware.org Subject: [Fiware-coaches] Please, update or answer issues in the help desk!! Dear Coaches, Please, answer or update issues in the help desk. Thanks!! Every issue should be answered the same day is received. So it?s difficult for me to understand the status of some of the issues in the list below: http://backlog.fiware.org/helpdesk/coaches?sortedby=age Thanks for cooperation!! Kind regards, Manuel ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener informaci?n privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilizaci?n, divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma v?a y proceda a su destrucci?n. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destrui??o ATOS WARNING ! This message contains attachments that could potentially harm your computer. Please make sure you open ONLY attachments from senders you know, trust and is in an e-mail that you are expecting. AVERTISSEMENT ATOS ! Ce message contient des pi?ces jointes qui peuvent potentiellement endommager votre ordinateur. Merci de vous assurer que vous ouvrez uniquement les pi?ces jointes provenant d?emails que vous attendez et dont vous connaissez les exp?diteurs et leur faites confiance. AVISO DE ATOS ! Este mensaje contiene datos adjuntos que pudiera ser que da?aran su ordenador. Aseg?rese de abrir SOLO datos adjuntos enviados desde remitentes de confianza y que procedan de un correo esperado. ATOS WARNUNG ! Diese E-Mail enth?lt Anlagen, welche m?glicherweise ihren Computer besch?digen k?nnten. Bitte beachten Sie, da? Sie NUR Anlagen ?ffnen, von einem Absender den Sie kennen, vertrauen und vom dem Sie vor allem auch E-Mails mit Anlagen erwarten. Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-coaches at lists.fiware.org) instead of the old one. _______________________________________________ Fiware-coaches mailing list Fiware-coaches at lists.fiware.org https://lists.fiware.org/listinfo/fiware-coaches Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener informaci?n privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilizaci?n, divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma v?a y proceda a su destrucci?n. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destrui??o -------------- next part -------------- An HTML attachment was scrubbed... URL: From stefano.depanfilis at eng.it Mon Nov 30 11:17:21 2015 From: stefano.depanfilis at eng.it (stefano de panfilis) Date: Mon, 30 Nov 2015 11:17:21 +0100 Subject: [Fiware-coaches] Please, update or answer issues in the help desk!! In-Reply-To: <35A48E08-AB08-4F57-BADA-8A3FB59A2501@telefonica.com> References: <32B4D96B-3C48-42A0-9998-2D29EC585A87@telefonica.com> <35A48E08-AB08-4F57-BADA-8A3FB59A2501@telefonica.com> Message-ID: dear all, let's agree that at the end of email with the answer we add the following test: "Dear user [eventually his/her name here], I hope to have clarified your issue, anyway if after 48 hours no replies or further request for clarifications arrive to us this ticket will automatically be closed. You can of course submit a new request opening a new ticket anytime." @manuel: i think this will help in a more stringent management of the backlog, isn't it? thank you all for your help on the matter. ciao, stefano 2015-11-30 10:17 GMT+01:00 MANUEL ESCRICHE VICENTE < manuel.escrichevicente at telefonica.com>: > Hi Ilknur, > > In these situations, I inform the user by warning the issue will be closed > in two days if there?s no additional input. > Obviously, it?s done through JIRA so that the email and comment get > recorded there. > > Kind regards, > Manuel > > El 30 nov 2015, a las 10:12, Chulani, Ilknur > escribi?: > > Hi Federico, > > Thanks very much for the feedback. The issue is, we have observed that if > we close the ticket, and if the user sends a reply again, the ticket does > not get re-opened by JIRA automatically. > > So if we somehow miss the JIRA email for the user reply in our crowded > inboxes, then their question stays unanswered forever since the ticket > stays in ?closed? status, and we usually only monitor the open tickets. > > Any suggestions are welcome to address this issue. Maybe the JIRA tooling > can be configured to re-open the tickets when a user replies? I know some > other ticketing systems do this automatically. > > Kind regards, > > ilknur > > *From:* Federico Michele Facca [mailto:federico.facca at create-net.org > ] > *Sent:* Monday, November 30, 2015 11:04 AM > *To:* Chulani, Ilknur > *Cc:* MANUEL ESCRICHE VICENTE; fiware-coaches at lists.fiware.org > *Subject:* Re: [Fiware-coaches] Please, update or answer issues in the > help desk!! > > Hi Ilknur, > I think that the general policy is that if a user does not reply in 48 > hours. you close the ticket. in case there are still problmes, he will open > it again! > > federico > > Br, > Federico > > -- > Future Internet is closer than you think! > http://www.fiware.org > > Official Mirantis partner for OpenStack Training > https://www.create-net.org/community/openstack-training > > -- > Dr. Federico M. Facca > > CREATE-NET > Via alla Cascata 56/D > 38123 Povo Trento (Italy) > > P +39 0461 312471 > M +39 334 6049758 > E federico.facca at create-net.org > T @chicco785 > W www.create-net.org > > On Mon, Nov 30, 2015 at 9:59 AM, Chulani, Ilknur > wrote: > Hi Manuel, > > I can clarify at least for the tickets that belong to my team- in all our > tickets (or the associated HELP tickets), we are waiting for response from > the users. I will add some notes now to these tickets to make this more > apperant. > > Best regards, > > ilknur > > *From:* fiware-coaches-bounces at lists.fiware.org [mailto: > fiware-coaches-bounces at lists.fiware.org] *On Behalf Of *MANUEL ESCRICHE > VICENTE > *Sent:* Monday, November 30, 2015 10:43 AM > *To:* fiware-coaches at lists.fiware.org > *Subject:* [Fiware-coaches] Please, update or answer issues in the help > desk!! > > Dear Coaches, > > Please, answer or update issues in the help desk. Thanks!! > > *Every issue should be answered the same day is received*. > So it?s difficult for me to understand the status of some of the issues in > the list below: > > http://backlog.fiware.org/helpdesk/coaches?sortedby=age > > > > Thanks for cooperation!! > Kind regards, > Manuel > > > ------------------------------ > > > Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, > puede contener informaci?n privilegiada o confidencial y es para uso > exclusivo de la persona o entidad de destino. Si no es usted. el > destinatario indicado, queda notificado de que la lectura, utilizaci?n, > divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de > la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos > que nos lo comunique inmediatamente por esta misma v?a y proceda a su > destrucci?n. > > The information contained in this transmission is privileged and > confidential information intended only for the use of the individual or > entity named above. If the reader of this message is not the intended > recipient, you are hereby notified that any dissemination, distribution or > copying of this communication is strictly prohibited. If you have received > this transmission in error, do not read it. Please immediately reply to the > sender that you have received this communication in error and then delete > it. > > Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, > pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo > da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio > indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou > c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. > Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique > imediatamente por esta mesma via e proceda a sua destrui??o > ATOS WARNING ! > This message contains attachments that could potentially harm your > computer. > Please make sure you open ONLY attachments from senders you know, trust > and is in an e-mail that you are expecting. > > AVERTISSEMENT ATOS ! > Ce message contient des pi?ces jointes qui peuvent potentiellement > endommager votre ordinateur. > Merci de vous assurer que vous ouvrez uniquement les pi?ces jointes > provenant d?emails que vous attendez et dont vous connaissez les > exp?diteurs et leur faites confiance. > > AVISO DE ATOS ! > Este mensaje contiene datos adjuntos que pudiera ser que da?aran su > ordenador. > Aseg?rese de abrir SOLO datos adjuntos enviados desde remitentes de > confianza y que procedan de un correo esperado. > > ATOS WARNUNG ! > Diese E-Mail enth?lt Anlagen, welche m?glicherweise ihren Computer > besch?digen k?nnten. > Bitte beachten Sie, da? Sie NUR Anlagen ?ffnen, von einem Absender den Sie > kennen, vertrauen und vom dem Sie vor allem auch E-Mails mit Anlagen > erwarten. > Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. > E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, > ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet > ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi > olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin > bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de > mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek > zararlardan sorumlu tutulamaz. > > This e-mail and the documents attached are confidential and intended > solely for the addressee; it may also be privileged. If you receive this > e-mail in error, please notify the sender immediately and destroy it. As > its integrity cannot be secured on the Internet, the Atos group liability > cannot be triggered for the message content. Although the sender endeavors > to maintain a computer virus-free network, the sender does not warrant that > this transmission is virus-free and will not be liable for any damages > resulting from any virus transmitted. > > Since January 1st, old domains won't be supported and messages sent to any > domain different to @lists.fiware.org will be lost. > Please, send your messages using the new domain ( > Fiware-coaches at lists.fiware.org) instead of the old one. > _______________________________________________ > Fiware-coaches mailing list > Fiware-coaches at lists.fiware.org > https://lists.fiware.org/listinfo/fiware-coaches > > Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. > E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, > ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet > ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi > olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin > bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de > mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek > zararlardan sorumlu tutulamaz. > > This e-mail and the documents attached are confidential and intended > solely for the addressee; it may also be privileged. If you receive this > e-mail in error, please notify the sender immediately and destroy it. As > its integrity cannot be secured on the Internet, the Atos group liability > cannot be triggered for the message content. Although the sender endeavors > to maintain a computer virus-free network, the sender does not warrant that > this transmission is virus-free and will not be liable for any damages > resulting from any virus transmitted. > > > > ------------------------------ > > Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, > puede contener informaci?n privilegiada o confidencial y es para uso > exclusivo de la persona o entidad de destino. Si no es usted. el > destinatario indicado, queda notificado de que la lectura, utilizaci?n, > divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de > la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos > que nos lo comunique inmediatamente por esta misma v?a y proceda a su > destrucci?n. > > The information contained in this transmission is privileged and > confidential information intended only for the use of the individual or > entity named above. If the reader of this message is not the intended > recipient, you are hereby notified that any dissemination, distribution or > copying of this communication is strictly prohibited. If you have received > this transmission in error, do not read it. Please immediately reply to the > sender that you have received this communication in error and then delete > it. > > Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, > pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo > da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio > indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou > c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. > Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique > imediatamente por esta mesma via e proceda a sua destrui??o > > Since January 1st, old domains won't be supported and messages sent to any > domain different to @lists.fiware.org will be lost. > Please, send your messages using the new domain ( > Fiware-coaches at lists.fiware.org) instead of the old one. > _______________________________________________ > Fiware-coaches mailing list > Fiware-coaches at lists.fiware.org > https://lists.fiware.org/listinfo/fiware-coaches > -- Stefano De Panfilis Chief Innovation Officer Engineering Ingegneria Informatica S.p.A. via Riccardo Morandi 32 00148 Roma Italy tel (direct): +39-06-8759-4253 tel (secr.): +39-068307-4513 fax: +39-068307-4200 cell: +39-335-7542-567 skype: depa01 twitter: @depa01 -------------- next part -------------- An HTML attachment was scrubbed... URL: From manuel.escrichevicente at telefonica.com Mon Nov 30 11:21:57 2015 From: manuel.escrichevicente at telefonica.com (MANUEL ESCRICHE VICENTE) Date: Mon, 30 Nov 2015 10:21:57 +0000 Subject: [Fiware-coaches] Please, update or answer issues in the help desk!! In-Reply-To: References: <32B4D96B-3C48-42A0-9998-2D29EC585A87@telefonica.com> <35A48E08-AB08-4F57-BADA-8A3FB59A2501@telefonica.com> Message-ID: <141F1B8C-7E0F-46D1-A692-6197D3DE5731@telefonica.com> I do it by hand. Not automatically!! El 30 nov 2015, a las 11:17, stefano de panfilis > escribi?: dear all, let's agree that at the end of email with the answer we add the following test: "Dear user [eventually his/her name here], I hope to have clarified your issue, anyway if after 48 hours no replies or further request for clarifications arrive to us this ticket will automatically be closed. You can of course submit a new request opening a new ticket anytime." @manuel: i think this will help in a more stringent management of the backlog, isn't it? thank you all for your help on the matter. ciao, stefano 2015-11-30 10:17 GMT+01:00 MANUEL ESCRICHE VICENTE >: Hi Ilknur, In these situations, I inform the user by warning the issue will be closed in two days if there?s no additional input. Obviously, it?s done through JIRA so that the email and comment get recorded there. Kind regards, Manuel El 30 nov 2015, a las 10:12, Chulani, Ilknur > escribi?: Hi Federico, Thanks very much for the feedback. The issue is, we have observed that if we close the ticket, and if the user sends a reply again, the ticket does not get re-opened by JIRA automatically. So if we somehow miss the JIRA email for the user reply in our crowded inboxes, then their question stays unanswered forever since the ticket stays in ?closed? status, and we usually only monitor the open tickets. Any suggestions are welcome to address this issue. Maybe the JIRA tooling can be configured to re-open the tickets when a user replies? I know some other ticketing systems do this automatically. Kind regards, ilknur From: Federico Michele Facca [mailto:federico.facca at create-net.org] Sent: Monday, November 30, 2015 11:04 AM To: Chulani, Ilknur Cc: MANUEL ESCRICHE VICENTE; fiware-coaches at lists.fiware.org Subject: Re: [Fiware-coaches] Please, update or answer issues in the help desk!! Hi Ilknur, I think that the general policy is that if a user does not reply in 48 hours. you close the ticket. in case there are still problmes, he will open it again! federico Br, Federico -- Future Internet is closer than you think! http://www.fiware.org Official Mirantis partner for OpenStack Training https://www.create-net.org/community/openstack-training -- Dr. Federico M. Facca CREATE-NET Via alla Cascata 56/D 38123 Povo Trento (Italy) P +39 0461 312471 M +39 334 6049758 E federico.facca at create-net.org T @chicco785 W www.create-net.org On Mon, Nov 30, 2015 at 9:59 AM, Chulani, Ilknur > wrote: Hi Manuel, I can clarify at least for the tickets that belong to my team- in all our tickets (or the associated HELP tickets), we are waiting for response from the users. I will add some notes now to these tickets to make this more apperant. Best regards, ilknur From: fiware-coaches-bounces at lists.fiware.org [mailto:fiware-coaches-bounces at lists.fiware.org] On Behalf Of MANUEL ESCRICHE VICENTE Sent: Monday, November 30, 2015 10:43 AM To: fiware-coaches at lists.fiware.org Subject: [Fiware-coaches] Please, update or answer issues in the help desk!! Dear Coaches, Please, answer or update issues in the help desk. Thanks!! Every issue should be answered the same day is received. So it?s difficult for me to understand the status of some of the issues in the list below: http://backlog.fiware.org/helpdesk/coaches?sortedby=age Thanks for cooperation!! Kind regards, Manuel ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener informaci?n privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilizaci?n, divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma v?a y proceda a su destrucci?n. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destrui??o ATOS WARNING ! This message contains attachments that could potentially harm your computer. Please make sure you open ONLY attachments from senders you know, trust and is in an e-mail that you are expecting. AVERTISSEMENT ATOS ! Ce message contient des pi?ces jointes qui peuvent potentiellement endommager votre ordinateur. Merci de vous assurer que vous ouvrez uniquement les pi?ces jointes provenant d?emails que vous attendez et dont vous connaissez les exp?diteurs et leur faites confiance. AVISO DE ATOS ! Este mensaje contiene datos adjuntos que pudiera ser que da?aran su ordenador. Aseg?rese de abrir SOLO datos adjuntos enviados desde remitentes de confianza y que procedan de un correo esperado. ATOS WARNUNG ! Diese E-Mail enth?lt Anlagen, welche m?glicherweise ihren Computer besch?digen k?nnten. Bitte beachten Sie, da? Sie NUR Anlagen ?ffnen, von einem Absender den Sie kennen, vertrauen und vom dem Sie vor allem auch E-Mails mit Anlagen erwarten. Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-coaches at lists.fiware.org) instead of the old one. _______________________________________________ Fiware-coaches mailing list Fiware-coaches at lists.fiware.org https://lists.fiware.org/listinfo/fiware-coaches Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener informaci?n privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilizaci?n, divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma v?a y proceda a su destrucci?n. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destrui??o Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-coaches at lists.fiware.org) instead of the old one. _______________________________________________ Fiware-coaches mailing list Fiware-coaches at lists.fiware.org https://lists.fiware.org/listinfo/fiware-coaches -- Stefano De Panfilis Chief Innovation Officer Engineering Ingegneria Informatica S.p.A. via Riccardo Morandi 32 00148 Roma Italy tel (direct): +39-06-8759-4253 tel (secr.): +39-068307-4513 fax: +39-068307-4200 cell: +39-335-7542-567 skype: depa01 twitter: @depa01 ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener informaci?n privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilizaci?n, divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma v?a y proceda a su destrucci?n. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destrui??o -------------- next part -------------- An HTML attachment was scrubbed... URL: From stefano.depanfilis at eng.it Mon Nov 30 11:59:44 2015 From: stefano.depanfilis at eng.it (stefano de panfilis) Date: Mon, 30 Nov 2015 11:59:44 +0100 Subject: [Fiware-coaches] Please, update or answer issues in the help desk!! In-Reply-To: <141F1B8C-7E0F-46D1-A692-6197D3DE5731@telefonica.com> References: <32B4D96B-3C48-42A0-9998-2D29EC585A87@telefonica.com> <35A48E08-AB08-4F57-BADA-8A3FB59A2501@telefonica.com> <141F1B8C-7E0F-46D1-A692-6197D3DE5731@telefonica.com> Message-ID: dear manuel, i know, i know (and many thanks for your great effort on the matter) .... but, we cannot put our organisational procedures into emails ... ciao, stefano 2015-11-30 11:21 GMT+01:00 MANUEL ESCRICHE VICENTE < manuel.escrichevicente at telefonica.com>: > I do it by hand. Not automatically!! > > El 30 nov 2015, a las 11:17, stefano de panfilis < > stefano.depanfilis at eng.it> escribi?: > > dear all, > > let's agree that at the end of email with the answer we add the following > test: > "Dear user [eventually his/her name here], > I hope to have clarified your issue, anyway if after 48 hours no replies > or further request for clarifications arrive to us this ticket will > automatically be closed. You can of course submit a new request opening a > new ticket anytime." > > @manuel: i think this will help in a more stringent management of the > backlog, isn't it? > > thank you all for your help on the matter. > > ciao, > stefano > > > > 2015-11-30 10:17 GMT+01:00 MANUEL ESCRICHE VICENTE < > manuel.escrichevicente at telefonica.com>: > >> Hi Ilknur, >> >> In these situations, I inform the user by warning the issue will be >> closed in two days if there?s no additional input. >> Obviously, it?s done through JIRA so that the email and comment get >> recorded there. >> >> Kind regards, >> Manuel >> >> El 30 nov 2015, a las 10:12, Chulani, Ilknur >> escribi?: >> >> Hi Federico, >> >> Thanks very much for the feedback. The issue is, we have observed that if >> we close the ticket, and if the user sends a reply again, the ticket does >> not get re-opened by JIRA automatically. >> >> So if we somehow miss the JIRA email for the user reply in our crowded >> inboxes, then their question stays unanswered forever since the ticket >> stays in ?closed? status, and we usually only monitor the open tickets. >> >> Any suggestions are welcome to address this issue. Maybe the JIRA >> tooling can be configured to re-open the tickets when a user replies? I >> know some other ticketing systems do this automatically. >> >> Kind regards, >> >> ilknur >> >> *From:* Federico Michele Facca [mailto:federico.facca at create-net.org >> ] >> *Sent:* Monday, November 30, 2015 11:04 AM >> *To:* Chulani, Ilknur >> *Cc:* MANUEL ESCRICHE VICENTE; fiware-coaches at lists.fiware.org >> *Subject:* Re: [Fiware-coaches] Please, update or answer issues in the >> help desk!! >> >> Hi Ilknur, >> I think that the general policy is that if a user does not reply in 48 >> hours. you close the ticket. in case there are still problmes, he will open >> it again! >> >> federico >> >> Br, >> Federico >> >> -- >> Future Internet is closer than you think! >> http://www.fiware.org >> >> Official Mirantis partner for OpenStack Training >> https://www.create-net.org/community/openstack-training >> >> -- >> Dr. Federico M. Facca >> >> CREATE-NET >> Via alla Cascata 56/D >> 38123 Povo Trento (Italy) >> >> P +39 0461 312471 >> M +39 334 6049758 >> E federico.facca at create-net.org >> T @chicco785 >> W www.create-net.org >> >> On Mon, Nov 30, 2015 at 9:59 AM, Chulani, Ilknur >> wrote: >> Hi Manuel, >> >> I can clarify at least for the tickets that belong to my team- in all >> our tickets (or the associated HELP tickets), we are waiting for response >> from the users. I will add some notes now to these tickets to make this >> more apperant. >> >> Best regards, >> >> ilknur >> >> *From:* fiware-coaches-bounces at lists.fiware.org [mailto: >> fiware-coaches-bounces at lists.fiware.org] *On Behalf Of *MANUEL ESCRICHE >> VICENTE >> *Sent:* Monday, November 30, 2015 10:43 AM >> *To:* fiware-coaches at lists.fiware.org >> *Subject:* [Fiware-coaches] Please, update or answer issues in the help >> desk!! >> >> Dear Coaches, >> >> Please, answer or update issues in the help desk. Thanks!! >> >> *Every issue should be answered the same day is received*. >> So it?s difficult for me to understand the status of some of the issues >> in the list below: >> >> http://backlog.fiware.org/helpdesk/coaches?sortedby=age >> >> >> >> Thanks for cooperation!! >> Kind regards, >> Manuel >> >> >> ------------------------------ >> >> >> Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, >> puede contener informaci?n privilegiada o confidencial y es para uso >> exclusivo de la persona o entidad de destino. Si no es usted. el >> destinatario indicado, queda notificado de que la lectura, utilizaci?n, >> divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de >> la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos >> que nos lo comunique inmediatamente por esta misma v?a y proceda a su >> destrucci?n. >> >> The information contained in this transmission is privileged and >> confidential information intended only for the use of the individual or >> entity named above. If the reader of this message is not the intended >> recipient, you are hereby notified that any dissemination, distribution or >> copying of this communication is strictly prohibited. If you have received >> this transmission in error, do not read it. Please immediately reply to the >> sender that you have received this communication in error and then delete >> it. >> >> Esta mensagem e seus anexos se dirigem exclusivamente ao seu >> destinat?rio, pode conter informa??o privilegiada ou confidencial e ? para >> uso exclusivo da pessoa ou entidade de destino. Se n?o ? vossa senhoria o >> destinat?rio indicado, fica notificado de que a leitura, utiliza??o, >> divulga??o e/ou c?pia sem autoriza??o pode estar proibida em virtude da >> legisla??o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos >> o comunique imediatamente por esta mesma via e proceda a sua destrui??o >> ATOS WARNING ! >> This message contains attachments that could potentially harm your >> computer. >> Please make sure you open ONLY attachments from senders you know, trust >> and is in an e-mail that you are expecting. >> >> AVERTISSEMENT ATOS ! >> Ce message contient des pi?ces jointes qui peuvent potentiellement >> endommager votre ordinateur. >> Merci de vous assurer que vous ouvrez uniquement les pi?ces jointes >> provenant d?emails que vous attendez et dont vous connaissez les >> exp?diteurs et leur faites confiance. >> >> AVISO DE ATOS ! >> Este mensaje contiene datos adjuntos que pudiera ser que da?aran su >> ordenador. >> Aseg?rese de abrir SOLO datos adjuntos enviados desde remitentes de >> confianza y que procedan de un correo esperado. >> >> ATOS WARNUNG ! >> Diese E-Mail enth?lt Anlagen, welche m?glicherweise ihren Computer >> besch?digen k?nnten. >> Bitte beachten Sie, da? Sie NUR Anlagen ?ffnen, von einem Absender den >> Sie kennen, vertrauen und vom dem Sie vor allem auch E-Mails mit Anlagen >> erwarten. >> Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler >> i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen >> kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. >> Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun >> garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. >> G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, >> ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, >> meydana gelebilecek zararlardan sorumlu tutulamaz. >> >> This e-mail and the documents attached are confidential and intended >> solely for the addressee; it may also be privileged. If you receive this >> e-mail in error, please notify the sender immediately and destroy it. As >> its integrity cannot be secured on the Internet, the Atos group liability >> cannot be triggered for the message content. Although the sender endeavors >> to maintain a computer virus-free network, the sender does not warrant that >> this transmission is virus-free and will not be liable for any damages >> resulting from any virus transmitted. >> >> Since January 1st, old domains won't be supported and messages sent to >> any domain different to @lists.fiware.org will be lost. >> Please, send your messages using the new domain ( >> Fiware-coaches at lists.fiware.org) instead of the old one. >> _______________________________________________ >> Fiware-coaches mailing list >> Fiware-coaches at lists.fiware.org >> https://lists.fiware.org/listinfo/fiware-coaches >> >> Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler >> i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen >> kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. >> Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun >> garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. >> G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, >> ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, >> meydana gelebilecek zararlardan sorumlu tutulamaz. >> >> This e-mail and the documents attached are confidential and intended >> solely for the addressee; it may also be privileged. If you receive this >> e-mail in error, please notify the sender immediately and destroy it. As >> its integrity cannot be secured on the Internet, the Atos group liability >> cannot be triggered for the message content. Although the sender endeavors >> to maintain a computer virus-free network, the sender does not warrant that >> this transmission is virus-free and will not be liable for any damages >> resulting from any virus transmitted. >> >> >> >> ------------------------------ >> >> Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, >> puede contener informaci?n privilegiada o confidencial y es para uso >> exclusivo de la persona o entidad de destino. Si no es usted. el >> destinatario indicado, queda notificado de que la lectura, utilizaci?n, >> divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de >> la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos >> que nos lo comunique inmediatamente por esta misma v?a y proceda a su >> destrucci?n. >> >> The information contained in this transmission is privileged and >> confidential information intended only for the use of the individual or >> entity named above. If the reader of this message is not the intended >> recipient, you are hereby notified that any dissemination, distribution or >> copying of this communication is strictly prohibited. If you have received >> this transmission in error, do not read it. Please immediately reply to the >> sender that you have received this communication in error and then delete >> it. >> >> Esta mensagem e seus anexos se dirigem exclusivamente ao seu >> destinat?rio, pode conter informa??o privilegiada ou confidencial e ? para >> uso exclusivo da pessoa ou entidade de destino. Se n?o ? vossa senhoria o >> destinat?rio indicado, fica notificado de que a leitura, utiliza??o, >> divulga??o e/ou c?pia sem autoriza??o pode estar proibida em virtude da >> legisla??o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos >> o comunique imediatamente por esta mesma via e proceda a sua destrui??o >> >> Since January 1st, old domains won't be supported and messages sent to >> any domain different to @lists.fiware.org will be lost. >> Please, send your messages using the new domain ( >> Fiware-coaches at lists.fiware.org) instead of the old one. >> _______________________________________________ >> Fiware-coaches mailing list >> Fiware-coaches at lists.fiware.org >> https://lists.fiware.org/listinfo/fiware-coaches >> > > > > -- > Stefano De Panfilis > Chief Innovation Officer > Engineering Ingegneria Informatica S.p.A. > via Riccardo Morandi 32 > 00148 Roma > Italy > > tel (direct): +39-06-8759-4253 > tel (secr.): +39-068307-4513 > fax: +39-068307-4200 > cell: +39-335-7542-567 > skype: depa01 > twitter: @depa01 > > > > ------------------------------ > > Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, > puede contener informaci?n privilegiada o confidencial y es para uso > exclusivo de la persona o entidad de destino. Si no es usted. el > destinatario indicado, queda notificado de que la lectura, utilizaci?n, > divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de > la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos > que nos lo comunique inmediatamente por esta misma v?a y proceda a su > destrucci?n. > > The information contained in this transmission is privileged and > confidential information intended only for the use of the individual or > entity named above. If the reader of this message is not the intended > recipient, you are hereby notified that any dissemination, distribution or > copying of this communication is strictly prohibited. If you have received > this transmission in error, do not read it. Please immediately reply to the > sender that you have received this communication in error and then delete > it. > > Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, > pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo > da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio > indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou > c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. > Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique > imediatamente por esta mesma via e proceda a sua destrui??o > -- Stefano De Panfilis Chief Innovation Officer Engineering Ingegneria Informatica S.p.A. via Riccardo Morandi 32 00148 Roma Italy tel (direct): +39-06-8759-4253 tel (secr.): +39-068307-4513 fax: +39-068307-4200 cell: +39-335-7542-567 skype: depa01 twitter: @depa01 -------------- next part -------------- An HTML attachment was scrubbed... URL: From manuel.escrichevicente at telefonica.com Mon Nov 30 12:56:54 2015 From: manuel.escrichevicente at telefonica.com (MANUEL ESCRICHE VICENTE) Date: Mon, 30 Nov 2015 11:56:54 +0000 Subject: [Fiware-coaches] Please, update or answer issues in the help desk!! In-Reply-To: References: <32B4D96B-3C48-42A0-9998-2D29EC585A87@telefonica.com> <35A48E08-AB08-4F57-BADA-8A3FB59A2501@telefonica.com> <141F1B8C-7E0F-46D1-A692-6197D3DE5731@telefonica.com> Message-ID: What do you mean? Do I have to write how to close a ticket? http://backlog.fiware.org/guide/tracker.html#operation From: stefano de panfilis [mailto:stefano.depanfilis at eng.it] Sent: lunes, 30 de noviembre de 2015 12:00 To: MANUEL ESCRICHE VICENTE Cc: Chulani, Ilknur; Federico Michele Facca; fiware-coaches at lists.fiware.org Subject: Re: [Fiware-coaches] Please, update or answer issues in the help desk!! dear manuel, i know, i know (and many thanks for your great effort on the matter) .... but, we cannot put our organisational procedures into emails ... ciao, stefano 2015-11-30 11:21 GMT+01:00 MANUEL ESCRICHE VICENTE >: I do it by hand. Not automatically!! El 30 nov 2015, a las 11:17, stefano de panfilis > escribi?: dear all, let's agree that at the end of email with the answer we add the following test: "Dear user [eventually his/her name here], I hope to have clarified your issue, anyway if after 48 hours no replies or further request for clarifications arrive to us this ticket will automatically be closed. You can of course submit a new request opening a new ticket anytime." @manuel: i think this will help in a more stringent management of the backlog, isn't it? thank you all for your help on the matter. ciao, stefano 2015-11-30 10:17 GMT+01:00 MANUEL ESCRICHE VICENTE >: Hi Ilknur, In these situations, I inform the user by warning the issue will be closed in two days if there?s no additional input. Obviously, it?s done through JIRA so that the email and comment get recorded there. Kind regards, Manuel El 30 nov 2015, a las 10:12, Chulani, Ilknur > escribi?: Hi Federico, Thanks very much for the feedback. The issue is, we have observed that if we close the ticket, and if the user sends a reply again, the ticket does not get re-opened by JIRA automatically. So if we somehow miss the JIRA email for the user reply in our crowded inboxes, then their question stays unanswered forever since the ticket stays in ?closed? status, and we usually only monitor the open tickets. Any suggestions are welcome to address this issue. Maybe the JIRA tooling can be configured to re-open the tickets when a user replies? I know some other ticketing systems do this automatically. Kind regards, ilknur From: Federico Michele Facca [mailto:federico.facca at create-net.org] Sent: Monday, November 30, 2015 11:04 AM To: Chulani, Ilknur Cc: MANUEL ESCRICHE VICENTE; fiware-coaches at lists.fiware.org Subject: Re: [Fiware-coaches] Please, update or answer issues in the help desk!! Hi Ilknur, I think that the general policy is that if a user does not reply in 48 hours. you close the ticket. in case there are still problmes, he will open it again! federico Br, Federico -- Future Internet is closer than you think! http://www.fiware.org Official Mirantis partner for OpenStack Training https://www.create-net.org/community/openstack-training -- Dr. Federico M. Facca CREATE-NET Via alla Cascata 56/D 38123 Povo Trento (Italy) P +39 0461 312471 M +39 334 6049758 E federico.facca at create-net.org T @chicco785 W www.create-net.org On Mon, Nov 30, 2015 at 9:59 AM, Chulani, Ilknur > wrote: Hi Manuel, I can clarify at least for the tickets that belong to my team- in all our tickets (or the associated HELP tickets), we are waiting for response from the users. I will add some notes now to these tickets to make this more apperant. Best regards, ilknur From: fiware-coaches-bounces at lists.fiware.org [mailto:fiware-coaches-bounces at lists.fiware.org] On Behalf Of MANUEL ESCRICHE VICENTE Sent: Monday, November 30, 2015 10:43 AM To: fiware-coaches at lists.fiware.org Subject: [Fiware-coaches] Please, update or answer issues in the help desk!! Dear Coaches, Please, answer or update issues in the help desk. Thanks!! Every issue should be answered the same day is received. So it?s difficult for me to understand the status of some of the issues in the list below: http://backlog.fiware.org/helpdesk/coaches?sortedby=age Thanks for cooperation!! Kind regards, Manuel ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener informaci?n privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilizaci?n, divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma v?a y proceda a su destrucci?n. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destrui??o ATOS WARNING ! This message contains attachments that could potentially harm your computer. Please make sure you open ONLY attachments from senders you know, trust and is in an e-mail that you are expecting. AVERTISSEMENT ATOS ! Ce message contient des pi?ces jointes qui peuvent potentiellement endommager votre ordinateur. Merci de vous assurer que vous ouvrez uniquement les pi?ces jointes provenant d?emails que vous attendez et dont vous connaissez les exp?diteurs et leur faites confiance. AVISO DE ATOS ! Este mensaje contiene datos adjuntos que pudiera ser que da?aran su ordenador. Aseg?rese de abrir SOLO datos adjuntos enviados desde remitentes de confianza y que procedan de un correo esperado. ATOS WARNUNG ! Diese E-Mail enth?lt Anlagen, welche m?glicherweise ihren Computer besch?digen k?nnten. Bitte beachten Sie, da? Sie NUR Anlagen ?ffnen, von einem Absender den Sie kennen, vertrauen und vom dem Sie vor allem auch E-Mails mit Anlagen erwarten. Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-coaches at lists.fiware.org) instead of the old one. _______________________________________________ Fiware-coaches mailing list Fiware-coaches at lists.fiware.org https://lists.fiware.org/listinfo/fiware-coaches Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener informaci?n privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilizaci?n, divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma v?a y proceda a su destrucci?n. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destrui??o Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-coaches at lists.fiware.org) instead of the old one. _______________________________________________ Fiware-coaches mailing list Fiware-coaches at lists.fiware.org https://lists.fiware.org/listinfo/fiware-coaches -- Stefano De Panfilis Chief Innovation Officer Engineering Ingegneria Informatica S.p.A. via Riccardo Morandi 32 00148 Roma Italy tel (direct): +39-06-8759-4253 tel (secr.): +39-068307-4513 fax: +39-068307-4200 cell: +39-335-7542-567 skype: depa01 twitter: @depa01 ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener informaci?n privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilizaci?n, divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma v?a y proceda a su destrucci?n. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destrui??o -- Stefano De Panfilis Chief Innovation Officer Engineering Ingegneria Informatica S.p.A. via Riccardo Morandi 32 00148 Roma Italy tel (direct): +39-06-8759-4253 tel (secr.): +39-068307-4513 fax: +39-068307-4200 cell: +39-335-7542-567 skype: depa01 twitter: @depa01 ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener informaci?n privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilizaci?n, divulgaci?n y/o copia sin autorizaci?n puede estar prohibida en virtud de la legislaci?n vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma v?a y proceda a su destrucci?n. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinat?rio, pode conter informa??o privilegiada ou confidencial e ? para uso exclusivo da pessoa ou entidade de destino. Se n?o ? vossa senhoria o destinat?rio indicado, fica notificado de que a leitura, utiliza??o, divulga??o e/ou c?pia sem autoriza??o pode estar proibida em virtude da legisla??o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destrui??o -------------- next part -------------- An HTML attachment was scrubbed... URL: