OK sorry I browse the mail too quickly and though I had some open tickets (mixed finish and fiche) but I have none currently. I confirm I receive e.mails so everything is OK Franck De : MANUEL ESCRICHE VICENTE [mailto:manuel.escrichevicente at telefonica.com] Envoyé : jeudi 3 septembre 2015 14:26 À : Franck Le Gall <franck.le-gall at eglobalmark.com>; Leandro Guillen <leandro.guillen at imdea.org>; fiware-coaches at lists.fi-ware.org Objet : RE: [Fiware-coaches] Coaches Help Desk - who leads it? Hi Franck, Each new email sent to the list creates a ticket. So you receive the email. You can find the ticket on the help Desk Tracker: https://jira.fiware.org/projects/HELC Or if you prefer on the backlog website: http://backlog.fiware.org/helpdesk/coaches Each channel has its own stats at http://backlog.fiware.org/helpdesk/coaches/stats There's content in the backlog guide for this part: http://backlog.fiware.org/guide/helpdesk.html#coaches-help-desk which can be improved, if needed. At the moment there's no direct assignment of tickets, but doing it is very easy: You only has to click on 'Assign to me'. Example below: [cid:image002.jpg at 01D0E657.276C3310] Kind regards, Manuel From: Franck Le Gall [mailto:franck.le-gall at eglobalmark.com] Sent: jueves, 03 de septiembre de 2015 13:05 To: MANUEL ESCRICHE VICENTE; Leandro Guillen; fiware-coaches at lists.fi-ware.org<mailto:fiware-coaches at lists.fi-ware.org> Subject: RE: [Fiware-coaches] Coaches Help Desk - who leads it? Hello I was not aware of all those tickets Isn't it possible to have an automatic assignment or at least a warning that a ticket was sent to the list ? Franck De : fiware-coaches-bounces at lists.fi-ware.org<mailto:fiware-coaches-bounces at lists.fi-ware.org> [mailto:fiware-coaches-bounces at lists.fi-ware.org] De la part de MANUEL ESCRICHE VICENTE Envoyé : jeudi 3 septembre 2015 12:52 À : Leandro Guillen <leandro.guillen at imdea.org<mailto:leandro.guillen at imdea.org>>; fiware-coaches at lists.fi-ware.org<mailto:fiware-coaches at lists.fi-ware.org> Objet : Re: [Fiware-coaches] Coaches Help Desk - who leads it? Hi Leandro, I'm sorry! I've done it for months although it isn't my task. I think it's time for you to get used to assign them by yourselves. Kind regards, Manuel From: Leandro Guillen [mailto:leandro.guillen at imdea.org] Sent: jueves, 03 de septiembre de 2015 11:22 To: MANUEL ESCRICHE VICENTE; fiware-coaches at lists.fi-ware.org<mailto:fiware-coaches at lists.fi-ware.org> Subject: Re: [Fiware-coaches] Coaches Help Desk - who leads it? Hi Manuel, Eventhough the one for SpeedUp is not an issue but a message I sent, I find that I got no notification or automatic assignment to the issue. Could you assign me to all SpeedUp issues? Regards, Leandro On 03/09/15 08:42, MANUEL ESCRICHE VICENTE wrote: Dear Coaches, By having a look at the coaches' helpdesk, I get the idea it doesn't work well. http://backlog.fiware.org/helpdesk/coaches [cid:image003.png at 01D0E657.276C3310] Kind regards, Manuel ---------------------------- Manuel Escriche Vicente Agile Project Manager/Leader FI-WARE Initiative Telefónica Digital Parque Tecnológico C/ Abraham Zacuto, 10 47151 - Boecillo Valladolid - Spain Tfno: +34.91.312.99.72 Fax: +34.983.36.75.64 http://www.tid.es<http://www.tid.es/> ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição _______________________________________________ Fiware-coaches mailing list Fiware-coaches at lists.fi-ware.org<mailto:Fiware-coaches at lists.fi-ware.org> https://lists.fi-ware.org/listinfo/fiware-coaches ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://lists.fiware.org/private/fiware-coaches/attachments/20150903/754ebbe0/attachment.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 7194 bytes Desc: image002.jpg URL: <https://lists.fiware.org/private/fiware-coaches/attachments/20150903/754ebbe0/attachment.jpg> -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 95613 bytes Desc: image003.png URL: <https://lists.fiware.org/private/fiware-coaches/attachments/20150903/754ebbe0/attachment.png>
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