Second option: 3-4 PM CEST. Please, set up the meeting. It would be good to have a tool to share the screen. 1- No. (Well, if you are in a hurry, you can do it yourself). But once the cloned it is the main help desk, it follows the normal procedures there 2- The external user is normally unknown to JIRA. Then it goes there in the description. 3- Yes. But the access procedure will be the same. 4- I’d had to explore it. But both issues are linked. So the information is reachable. 5- We have ask.fiware.org. Let’s talk about them later. Manuel From: Chulani, Ilknur [mailto:ilknur.chulani at atos.net] Sent: martes, 29 de septiembre de 2015 13:31 To: MANUEL ESCRICHE VICENTE; stefano de panfilis Cc: fiware-coaches at lists.fi-ware.org Subject: RE: [Fiware-coaches] fiware coach team call: 29/9 at 16:30 Ok, in that case I will try to attend part of the call today, and our team can join the second session on Thursday. Would 1-2 pm or 3-4 pm CEST work for you on Thursday for the second session? Also, I have a few questions regarding the new mode, perhaps can we also cover these today if there is time? - Do we assign the cloned ticket to the node teams or GE owners ourselves? Or do we wait for the manager of that tracker to do this? - Is it possible to propagate the original reporter to the cloned ticket? Currently we have a lot of issues, as the second ticket has the coach as the reporter, so when the node team or GE owner wants to correspond with the user, they have to go through us, and this slows down the process. - Are there any plans to setup node specific help desks? In most cases, the lab questions the SMEs have are directly related to the nodes they are on. They may get faster resolution to their issues if they had a way to contact the node help desks directly, just my two cents.. - Is there a way to propagate attachments to the cloned tickets? Currently images with error messages, etc. get lost when we manually clone the ticket.. - How to handle support issues with use case projects (like the one of fi star catalogue) – In my humble opinion, we need better support channels with the use case projects then sending ad-hoc emails Kind regards, ilknur From: MANUEL ESCRICHE VICENTE [mailto:manuel.escrichevicente at telefonica.com] Sent: Tuesday, September 29, 2015 1:37 PM To: Chulani, Ilknur; stefano de panfilis Cc: fiware-coaches at lists.fi-ware.org<mailto:fiware-coaches at lists.fi-ware.org> Subject: RE: [Fiware-coaches] fiware coach team call: 29/9 at 16:30 Hi Ilknur, I’d prefer to have two sessions. I mean today’s session is needed, and we keep it. The coaches help desk is already operating in the new mode. On Thursday afternoon I could have a second session. From: Chulani, Ilknur [mailto:ilknur.chulani at atos.net] Sent: martes, 29 de septiembre de 2015 10:47 To: MANUEL ESCRICHE VICENTE; stefano de panfilis Cc: fiware-coaches at lists.fi-ware.org<mailto:fiware-coaches at lists.fi-ware.org> Subject: RE: [Fiware-coaches] fiware coach team call: 29/9 at 16:30 Dear Manuel and Stefano, Could we do it on another day then? Possibly tomorrow or Thursday so we can hold it at an earlier time? Thanks & kind regards, ilknur From: MANUEL ESCRICHE VICENTE [mailto:manuel.escrichevicente at telefonica.com] Sent: Tuesday, September 29, 2015 10:50 AM To: stefano de panfilis Cc: Chulani, Ilknur; fiware-coaches at lists.fi-ware.org<mailto:fiware-coaches at lists.fi-ware.org> Subject: RE: [Fiware-coaches] fiware coach team call: 29/9 at 16:30 16:30 CET is alright to me! – earlier is not possible because of the sprint closing meetings in the morning and early afternoon. From: stefano de panfilis [mailto:stefano.depanfilis at eng.it] Sent: lunes, 28 de septiembre de 2015 20:03 To: MANUEL ESCRICHE VICENTE Cc: Chulani, Ilknur; fiware-coaches at lists.fi-ware.org<mailto:fiware-coaches at lists.fi-ware.org> Subject: Re: [Fiware-coaches] fiware coach team call: 29/9 at 16:30 dear manuel, it was you who, during the wpl cal, asked to have it late as you do have another call earlier. so, manuel, if now you have different availabilities, please tell all of us when it is the most good time for you, hopefully everybody can still join at the new time. ciao, stefano 2015-09-28 17:52 GMT+02:00 MANUEL ESCRICHE VICENTE <manuel.escrichevicente at telefonica.com<mailto:manuel.escrichevicente at telefonica.com>>: It’s alright to me! Please, coaches, be aware tomorrow it’ll change the way this help desk works. I’ve added today two features: 1- Automatic assignment: issues are assigned automatically 2- Automatic cloning: Issues are cloned automatically from the coaches to the main help desk both for TECH and LAB channels. Consequently tomorrow after the meeting, direct assignment to GE Owners will be disenabled. I hope you find it interesting. Additionally it should improve the desk reactions times. Kind regards, Manuel From: Chulani, Ilknur [mailto:ilknur.chulani at atos.net<mailto:ilknur.chulani at atos.net>] Sent: lunes, 28 de septiembre de 2015 15:41 To: stefano de panfilis; fiware-coaches at lists.fi-ware.org<mailto:fiware-coaches at lists.fi-ware.org> Cc: MANUEL ESCRICHE VICENTE Subject: RE: [Fiware-coaches] fiware coach team call: 29/9 at 16:30 Dear Stefano and all, Would it be possible to arrange this call earlier in the day? Our team would really like to attend but 16:30-18:00 CEST means, 17:30-19:00 in Istanbul/Athens. Thanks very much in advance, ilknur From: fiware-coaches-bounces at lists.fiware.org<mailto:fiware-coaches-bounces at lists.fiware.org> [mailto:fiware-coaches-bounces at lists.fiware.org] On Behalf Of stefano de panfilis Sent: Friday, September 25, 2015 5:38 PM To: fiware-coaches at lists.fi-ware.org<mailto:fiware-coaches at lists.fi-ware.org> Cc: MANUEL ESCRICHE VICENTE Subject: [Fiware-coaches] fiware coach team call: 29/9 at 16:30 dear all, it is time to summarise the work of the last months in particular for what concerns the ge usage survey and the current experiences. in addition manuel would like to train us on the backlog management system. for all the above reasons a call on the usual day, even if in the afternoon, is now call. we will use the usual powwownow pin 436393. hope to hear you all at the call. ciao, stefano -- Stefano De Panfilis Chief Innovation Officer Engineering Ingegneria Informatica S.p.A. via Riccardo Morandi 32 00148 Roma Italy tel (direct): +39-06-8759-4253<tel:%2B39-06-8759-4253> tel (secr.): +39-068307-4513<tel:%2B39-068307-4513> fax: +39-068307-4200<tel:%2B39-068307-4200> cell: +39-335-7542-567 skype: depa01 twitter: @depa01 Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição -- Stefano De Panfilis Chief Innovation Officer Engineering Ingegneria Informatica S.p.A. via Riccardo Morandi 32 00148 Roma Italy tel (direct): +39-06-8759-4253 tel (secr.): +39-068307-4513 fax: +39-068307-4200 cell: +39-335-7542-567 skype: depa01 twitter: @depa01 ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. 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