From gerard.castillo at i2cat.net Thu Oct 8 10:12:16 2015 From: gerard.castillo at i2cat.net (Gerard Castillo Lasheras) Date: Thu, 8 Oct 2015 10:12:16 +0200 Subject: [Fiware-creatifi-coaching] [CreatiFI Helsinki Hub] General Support #416: Dependency problem in KeyRock (reopened) Message-ID: Hi, The applicant with the previous ticket at jira (closed - https://jira.fiware.org/browse/HELC-1055) and redmine (closed - http://techsupport.creatifi.eu/issues/414) has reopened the issue. Here is the message: *I'm reopening this issue, it took eight days to get an answer and then you close it after two days...* *"We're running our own instance of KeyRock and it's been working great but we've now * *run into this problem: libMagickCore.so.2: cannot open shared object file: No such file or directory ... RMagick2.so (LoadError)"* *It's not solved, it persists.* *You told us:* *"It looks like an error in the old IdM version (the Ruby on Rails one) https://github.com/ging/fi-ware-idm-deprecated .* *Check this link, it might be of some help:* *http://stackoverflow.com/questions/16684544/libmagickcore-so-4-cannot-open-shared-object-file-no-such-file-or-directory "* *We're already aware of the problem being Keyrock and the first thing we did was looking for solutions on StackOverflow.* *You say "old IdM" version, but the GE provider is still responsible to support it and we would like proper support.* *This is important for us since it?s what validates our project in call 2, we now had to circumvent everything.* *Thank you for taking this issue seriously.* KR, -------------------------------------------------------- Gerard Castillo Lasheras Enginyer de Projectes Fundaci? i2CAT - Unitat Audiovisual SkypeID: gerardcl85 Telf.: +34.93.553.26.30 (530) -------------------------------------------------------- -------------- next part -------------- An HTML attachment was scrubbed... URL: From amaestrini at create-net.org Tue Oct 13 14:09:36 2015 From: amaestrini at create-net.org (Andrea Maestrini) Date: Tue, 13 Oct 2015 14:09:36 +0200 Subject: [Fiware-creatifi-coaching] [CreatiFI Benelux Hub] login problem to a VM on Gent node Message-ID: Dear FIWARE coach, we forward you a support request received from a CreatiFI applicant we are not able to solve. Please let us know if you need direct contact with the submitter. Thanks. ************************************ I launch an instance (Ubuntu 12.04/14.04 and centos 7.0 ) on filab but I am unable to connect or login to the machines. - I pinged to associated public IP with correct security group (IMCP? 0.0.0.0:0): no response (same for SSH) - From inside the portal I see an action ?reset password? on the instances but if I try I get an unimplemented error - I can connect to the VM via VNC display but I get asked a login. Which one can I use? BR ************************************ -------------- next part -------------- An HTML attachment was scrubbed... URL: From amaestrini at create-net.org Tue Oct 13 15:15:13 2015 From: amaestrini at create-net.org (Andrea Maestrini) Date: Tue, 13 Oct 2015 15:15:13 +0200 Subject: [Fiware-creatifi-coaching] [CreatiFI Benelux Hub] login problem to a VM on Gent node In-Reply-To: References: Message-ID: Dear, you can close the ticket, tha applicant fixed the issue by himself. BR On Tue, Oct 13, 2015 at 2:09 PM, Andrea Maestrini wrote: > Dear FIWARE coach, > we forward you a support request received from a CreatiFI applicant we are > not able to solve. > Please let us know if you need direct contact with the submitter. > Thanks. > > ************************************ > I launch an instance (Ubuntu 12.04/14.04 and centos 7.0 ) on filab but I > am unable to connect or login to the machines. > > - I pinged to associated public IP with correct security group (IMCP? > 0.0.0.0:0): no response (same for SSH) > - From inside the portal I see an action ?reset password? on the > instances but if I try I get an unimplemented error > - I can connect to the VM via VNC display but I get asked a login. > Which one can I use? > > BR > ************************************ > > -- ==================================================================== *Andrea Maestrini, ing.* FraME, Future Media Solutions Area Research Engineer Via alla Cascata 56C ? 38123 Povo, Trento - Italy e-mail: amaestrini at create-net.org Phone: (+39) 0461 312424 Fax: (+39) 0461 421157 www.create-net.org ==================================================================== The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. 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