[Fiware-creatifi-coaching] [FIWARE-JIRA] (HELC-1266) [CreatiFI Helsinki Hub] General Support #428: Big Data GE Account

[Silvio Cretti (JIRA)]

Dear Marc,
I close the ticket due to inactivity.
BR

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Silvio Cretti created HELC-1266:
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             Summary: [Fiware-creatifi-coaching] [CreatiFI Helsinki Hub] General Support #428: Big Data GE Account
                 Key: HELC-1266
                 URL: https://jira.fiware.org/browse/HELC-1266
             Project: Help-Coaches-Desk
          Issue Type: extRequest
          Components: CreatiFI
            Reporter: FW External User
            Assignee: Silvio Cretti


Hi,

we have an applicant that is interested in using the Filab Cosmos instance
to analyze some Big Data. He is trying to access to it without success.

Here is his feedback:

*Sorry, but I can't find updated docs on how to create an account...*


*On:https://account.lab.fiware.org/ <https://account.lab.fiware.org/>*

*I keep seeing:*

*Dear User,

Currently you are not authorized to use Cloud resources in any
project. If you want to enjoy Cloud environment you can ask other
users to share their projects with you using the Account Portal.

You can also manage your own project getting a Trial account or, if
your Trial period has expired, applying for a community account
following the application process.

And of course you can also use all the other FIWARE Lab capabilities
in the Account Portal.

Thanks
*


*But in the Account portal I can't find how to request access to the cosmos
instance... (also not via: https://store.lab.fiware.org
<https://store.lab.fiware.org/>). At some point I allowed cosmos to see my
details and an account is created. There are no connection details
on https://cosmos.lab.fiware.org/dashboard
<https://cosmos.lab.fiware.org/dashboard> though.*

*I also don't have the rich options shown in http://help.lab.fiware.org/
<http://help.lab.fiware.org/> yet. Do I need to request an upgraded
account?*

*I'm sure I'm missing something obvious. Is there a step by step docs on
how to request access? If you have time for a skype call, maybe it is
solved easily :)*

*Arvid*
Can you give us any guidance on that?

Thanks!

----
Marc Palau
i2CAT - Software Engineering Group

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[Created via e-mail received from: Marc Palau <marc.palau at i2cat.net>]

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	Comments:
	
			Silvio Cretti - Thursday 12:03 PM
		
		The issue has been emailed: \\
- Time sent: *18/Feb/16 12:03 PM*
- To: *fiware-creatifi-coaching at lists.fi-ware.org*
- with subject: *(HELC-1266) [Fiware-creatifi-coaching] [CreatiFI Helsinki Hub] General Support #428: Big Data GE Account *
 \\

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Dear Marc,
only to be sure: Did they try to login with their FIWARE Lab account? They spoke about .."how to request access to the cosmos
instance....", but they have to use their FIWARE Lab account.
Can you check, please?
BR
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			Silvio Cretti - Yesterday 1:35 PM
		
		The issue has been emailed: \\
- Time sent: *22/Feb/16 1:35 PM*
- To: *fiware-creatifi-coaching at lists.fi-ware.org*
- with subject: *(HELC-1266) [Fiware-creatifi-coaching] [CreatiFI Helsinki Hub] General Support #428: Big Data GE Account *
 \\

----
Dear Marc,
any news about our request to check better?
BR
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