[Fiware-finish-coaching] [FIWARE-JIRA] (HELP-6832) [Fiware-lab-help] Fwd: [FInish-Technology] INTOFOOD PROJECT - URGENT!!! Virtual Machine unreachable ... AGAIN!

[Help-Desk]

>From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------
Comments:


José Ignacio Carretero Guarde - Today 11:04 AM
------------------
The issue has been emailed: \\
- Time sent: *27/Jun/16 11:04 AM*
- To: *lumetti.consultant at gmail.com*
- with subject: *(HELP-6832) [Fiware-lab-help] Fwd: [FInish-Technology] INTOFOOD PROJECT - URGENT!!! Virtual Machine unreachable ... AGAIN! *
 \\

----
We've experienced a problem with some of our hosts. We've worked it around the problem to make things work properly and we have opened an issue with the hardware provider so we can solve the issue for good.

Sorry for the inconveniences,

BR,
José Ignacio.


Daniele Santoro - Today 10:08 AM
------------------
Dear, I've forwarded your request to the Spain2 support team.
Best,
Daniele

------------------------
Issue id: HELP-6832
Description:
*//*Dear Peter,

Yesterday our VMs on fiwarelab were unreachable and today the situation 
isn't changed.

We have tried to reboot VM but the problem remain.

One week ago we had the same problem (on saturday, sunday and monday 20 
of june) and after many tentative and many hours of works and test, 
after reboot of VM from a snapshoot we have resolved the problem (in 
that case we had a recently snapshot and we haven't lost production data)

Now the VM is unreachable and we have no posssibilty to restart from a 
snapshoot because we have production data on VM that we could loose in 
that case.

Could you take in care the problem and made up a resolution?

Our account is base on lumetti.consultant at gmail.com address

Our VMs is on Spain2 node

We access using 1 pubblic ip and access to VM named Nuvolau

IntoFoodDraft02BI-*nuvolau*-1-a2e3f9 192.168.226.230, 130.206.119.74   
2048 MB RAM | 1 VCPU | 20GB Disk    nuvolau    ACTIVE    None    RUNNING
averau2    192.168.227.131   2048 MB RAM | 1 VCPU | 20GB Disk averau2    
ACTIVE    None    RUNNING
conturines    192.168.228.188  2048 MB RAM | 1 VCPU | 20GB Disk 
conturines    SHUTOFF    None    SHUTDOWN
lagazuoi    192.168.227.121  2048 MB RAM | 1 VCPU | 20GB Disk 
lagazuoi    ACTIVE    None    RUNNING
larsec    192.168.248.176   2048 MB RAM | 1 VCPU | 20GB Disk larsec    
ACTIVE    None    RUNNING

Thanks and Regards

Fabiano Lumetti


-------- Messaggio Inoltrato --------
Oggetto: 	[FInish-Technology] INTOFOOD PROJECT - URGENT!!! Virtual 
Machine unreachable ... AGAIN!
Data: 	Mon, 27 Jun 2016 07:53:07 +0200
Mittente: 	Lumetti Consultant <lumetti.consultant at gmail.com>
A: 	Peter Einramhof <einramhof at atb-bremen.de>, fabiano.lumetti 
<fabiano.lumetti at eostech.it>
CC: 	FInish-Technology at finish-project.eu 
<FInish-Technology at finish-project.eu>, Massimo Garuti 
<m.garuti at fondazionedemocenter.it>, Harald Sundmaeker 
<sundmaeker at atb-bremen.de>, 'Mauro Aleotti' <mauro.aleotti at eostech.it>, 
fabiano.lumetti at eostech.it



Dear Peter,

Yesterday our VMs on fiwarelab were unreachable and today the situation 
isn't changed.

We have tried to reboot VM but the problem remain.

One week ago we had the same problem (on saturday, sunday and monday 20 
of june) and after many tentative and many hours of works and test, 
after reboot of VM from a snapshoot we have resolved the problem (in 
that case we had a recently snapshot and we haven't lost production data)

Now the VM is unreachable and we have no posssibilty to restart from a 
snapshoot because we have production data on VM that we could loose in 
that case.

Could you ask to support to resolve the problem?

Thanks and Regards

Fabiano Lumetti



Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-lab-help at lists.fiware.org) instead of the old one.
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help at lists.fiware.org
https://lists.fiware.org/listinfo/fiware-lab-help
[Created via e-mail received from: Lumetti Consultant <lumetti.consultant at gmail.com>]

FIWARE Chapter: 
FIWARE GEri: 

Status: Open 

---------------------
This email was generated by FIWARE JIRA following an email received into the Main Help Desk.