From ilknur.chulani at atos.net Thu May 5 13:14:04 2016 From: ilknur.chulani at atos.net (Chulani, Ilknur) Date: Thu, 5 May 2016 11:14:04 +0000 Subject: [Fiware-finish-coaching] Request for another GE webinar Message-ID: Request from Finish team for webinars From: Kruize, Jan Willem [mailto:janwillem.kruize at wur.nl] Sent: Monday, May 02, 2016 5:00 PM To: Chulani, Ilknur Cc: FInish-Technology at FInish-Project.eu Subject: FInish: Question for another GE webinar Dear Ilknur, Thanks for bringing us in contact with Joaquin. We have had good responses from our teams regarding the KeyRock webinar. Therefore I would like to organize one or two more webinars. From earlier surveys we understood that there might be interest in a webinar for the following GE?s: ? SpagoBI ? Orion ? WireCloud Would it be possible for you to check with the individual providers of these GE?s if providing a webinar is possible? If this is possible I will check with our teams for which GE?s a webinar is most interesting and will gather questions. The e-mail to the providers of the GE should just be a check if they could give a webinar. If our teams do not have any questions a webinar should not be necessary. Would this be possible? Best regards, Jan Willem Kruize Jan Willem Kruize, MSc. Scientific Researcher Information Management in Agri-Food Wageningen UR - LEI (Agricultural Economics Research Institute) Market & Chains division P.O. Box 35 6700 AA Wageningen The Netherlands T +31 (0)70 33 58177 (also mobile) janwillem.kruize at wur.nl www.disclaimer-nl.wur.nl Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. -------------- next part -------------- An HTML attachment was scrubbed... URL: From einramhof at atb-bremen.de Wed May 11 10:23:42 2016 From: einramhof at atb-bremen.de (Peter Einramhof) Date: Wed, 11 May 2016 08:23:42 +0000 Subject: [Fiware-finish-coaching] WG: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD In-Reply-To: References: =?iso-8859-1?q?=3CCAL=2DcGeFTA=3DrU86tY9wvv9b8CeV32=5Fqe5CopqunQ2a7PC?= =?iso-8859-1?q?jZhi9g=40mail=2Egmail=2Ecom=3E_=3C7E9CA4F5F44F4C48B57A?= =?iso-8859-1?q?840A6184630D56031680=40kenny=3E_=3CCAE1MPYawDsT5P39=3D?= =?iso-8859-1?q?RW=2BqC2OrFmVn=3DoyGTpfKT6gCHiMANNG2VA=40mail=2Egmail?= =?iso-8859-1?q?=2Ecom=3E?= Message-ID: <7E9CA4F5F44F4C48B57A840A6184630D560316AC@kenny> Dear Ilknur, one of our teams in the FInish Accelerator has had problems with the VMs used in their FIWARE-Lab community account (see email below). The company name is EOSTECH, the project name is INTOFOOD. They are using the node Spain2. The contact email specified at account creation/upgrade was lumetti.consultant at gmail.com The project is close to the end and is conducting user trials with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic. Can you please help this team? They are from Italy, so possibly changing to an Italy-based FIWARE-Lab node may help?? Kind regards, Peter. Von: fabiano.lumetti [mailto:fabiano.lumetti at eostech.it] Gesendet: Mittwoch, 11. Mai 2016 10:04 An: Peter Einramhof Cc: lumetti.consultant at gmail.com; FInish-Technology at finish-project.eu; Massimo Garuti ; Harald Sundmaeker Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD Dear Peter, We are using account created as lumetti.consultant at gmail.com (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab) Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount at fiware.org It's the third time that we have some problems with virtual machine instances. The first and second time we have recreated the machine and installed again the software without sent any email to support. The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node. For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server. Thanks and Regards Fabiano Lumetti > ---------- Forwarded message ---------- > From: Peter Einramhof > > Date: Wed, May 11, 2016 at 9:49 AM > Subject: AW: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > To: "f.lumetti at gmail.com" >, "lumetti.consultant at gmail.com" > > Cc: "FInish-Technology at finish-project.eu" >, Massimo Garuti >, Harald Sundmaeker > > Dear Fabiano, > > can you please tell me what FIWARE-Lab node(s) you are using (i.e. the region in which the nodes are hosted)? > I assume the company and project names specified when requesting a FIWARE community account are EOSTECH and INTOFOOD ? correct? > What was the contact email address you specified when requesting the FIWARE community account? > > Regarding the issue you are having: > Are the VMs ?only? unreachable from time to time or are they completely gone? > How often has this happened? > > I will relay this information to our FIWARE coach, so that she can help in a more targeted way. > > Best regards, > Peter. > > > Von: finish-technology-bounces at atb-bremen.de [mailto:finish-technology-bounces at atb-bremen.de] Im Auftrag von Massimo Garuti > Gesendet: Mittwoch, 11. Mai 2016 08:58 > An: Harald Sundmaeker > > Cc: FInish-Technology at finish-project.eu > Betreff: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > > Dear Harald, dear all, > Eostech contacted me more times regarding problems with the FI-LAB account (see below the last one). Since the whole INTOFOOD application is deployed on the FILAB and since the virtual machines are not stable, they have serious problems with the testing phase involving real farmers and real users. > > Can we/you support them in solving the problems? Can we/you formally ask the FI-LAB community to solve the problems? ... even if, considering the type of problem, I suppose more people/projects have similar problems. > > Best regards, > Massimo > > > > ---------- Forwarded message ---------- > From: Fabiano Lumetti > > Date: 2016-05-10 17:42 GMT+02:00 > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > To: Massimo Garuti > > Ciao, > oggi alcune macchine virtuali sull'account Intofood non risultano pi? raggiungibili. > E' gi? la terza volta che succede e le altre volte avevo rifatto il lavoro ma adesso il tempo stringe. > Puoi scrivere anche tu, come mentore del progetto, al team in germania per sollecitare un intervento risolutivo "definitivo"? > > Di fatto ora sono bloccato su tutte le attivit? di integrazione con IDM Keyrock e col Server POI > > Grazie > Fabiano > ----------------------------------------------------------------------------------------------------------------- > STRICTLY PERSONAL AND CONFIDENTIAL > This message may contain confidential and proprietary material for the sole use of the intended recipient. Any review or distribution by others is strictly prohibited. If you are not the intended recipient please contact the sender and delete all copies. The contents of this message that do not relate to the official business of our company shall be understood as neither given nor endorsed by it. > ----------------------------------------------------------------------------------------------------------------- > P Please consider the environment before printing this e-mail > > ---------- Forwarded message ---------- > From: Fabiano Lumetti > > Date: Tue, May 10, 2016 at 5:39 PM > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! > To: f.lumetti at gmail.com > pc > ---------- Forwarded message ---------- > From: Fabiano Lumetti > > Date: 2016-05-10 17:39 GMT+02:00 > Subject: URGENT!!! Virtual Machine unreachable!!! > To: communityaccount at fiware.org > Good afternoon, > Today 2 of my virtual machine are unreachable > In particular > - one machine, named "lagazuoi" has lost his internal ip address > - one machine, named "larsec" has lost his security group > It's not first time that this situation happen and in the other time i have spent many times to recreate and reconfigure my virtual machine, but this time we are near to due date of our project and we have no time to redo our work. > Please could you resolve this problem? > Thanks and Regards > Fabiano Lumetti > [https://ipmcdn.avast.com/images/2016/icons/icon-envelope-tick-round-orange-v1.png] > Mail priva di virus. www.avast.com > > > > -- > ----------------------------------- > Massimo Garuti > FONDAZIONE DEMOCENTER-SIPE > Phone number +39 059 2058146 > E-mail: m.garuti at fondazionedemocenter.it > http://www.democentersipe.it > Via Vivarelli 2 (c/o Campus Unimore) > 41125 Modena - Italy > --------------------------------------- > NOTA di RISERVATEZZA: > CONFIDENTIALY NOTICE: > this message, together with its annexes, contains information to be deemed > strictly confidential and is destined only to the addressee(s) identified > above who only may use, copy and, under his/their responsibility, further > disseminate it. If anyone received this message by mistake or reads it > without entitlement is forewarned that keeping, copying, disseminating or > distributing this message to persons other than the addressee(s) is > strictly > forbidden and is asked to transmit it immediately to the sender and to > destroy any paper and electronic one. -------------- next part -------------- An HTML attachment was scrubbed... URL: From ilknur.chulani at atos.net Wed May 11 10:58:15 2016 From: ilknur.chulani at atos.net (Chulani, Ilknur) Date: Wed, 11 May 2016 08:58:15 +0000 Subject: [Fiware-finish-coaching] Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD In-Reply-To: <7E9CA4F5F44F4C48B57A840A6184630D560316AC@kenny> References: =?iso-8859-1?q?=3CCAL=2DcGeFTA=3DrU86tY9wvv9b8CeV32=5Fqe5CopqunQ2a7PC?= =?iso-8859-1?q?jZhi9g=40mail=2Egmail=2Ecom=3E_=3C7E9CA4F5F44F4C48B57A?= =?iso-8859-1?q?840A6184630D56031680=40kenny=3E_=3CCAE1MPYawDsT5P39=3D?= =?iso-8859-1?q?RW=2BqC2OrFmVn=3DoyGTpfKT6gCHiMANNG2VA=40mail=2Egmail?= =?iso-8859-1?q?=2Ecom=3E?= <7E9CA4F5F44F4C48B57A840A6184630D560316AC@kenny> Message-ID: Hi Peter, I have created a ticket in the public FIWARE lab help desk, the EOSTECH team can view it here: https://jira.fiware.org/browse/HELP-6571 In order to get a faster response next time, please advise them to send their support requests to fiware-lab-help at lists.fiware.org instead of communityaccount at fiware.org. as far as I know, the second one is not linked to a help desk. Of course, they can always write to us as well (fiware-finish-coaching at lists.fiware.org) , in order to escalate the issues they don?t get a timely support from the lab team. Best regards, ilknur From: Peter Einramhof [mailto:einramhof at atb-bremen.de] Sent: Wednesday, May 11, 2016 11:24 AM To: Chulani, Ilknur Cc: Fiware-finish-coaching at lists.fiware.org; FInish-Technology at FInish-Project.eu Subject: WG: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD Dear Ilknur, one of our teams in the FInish Accelerator has had problems with the VMs used in their FIWARE-Lab community account (see email below). The company name is EOSTECH, the project name is INTOFOOD. They are using the node Spain2. The contact email specified at account creation/upgrade was lumetti.consultant at gmail.com The project is close to the end and is conducting user trials with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic. Can you please help this team? They are from Italy, so possibly changing to an Italy-based FIWARE-Lab node may help?? Kind regards, Peter. Von: fabiano.lumetti [mailto:fabiano.lumetti at eostech.it] Gesendet: Mittwoch, 11. Mai 2016 10:04 An: Peter Einramhof > Cc: lumetti.consultant at gmail.com; FInish-Technology at finish-project.eu; Massimo Garuti >; Harald Sundmaeker > Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD Dear Peter, We are using account created as lumetti.consultant at gmail.com (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab) Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount at fiware.org It's the third time that we have some problems with virtual machine instances. The first and second time we have recreated the machine and installed again the software without sent any email to support. The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node. For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server. Thanks and Regards Fabiano Lumetti > ---------- Forwarded message ---------- > From: Peter Einramhof > > Date: Wed, May 11, 2016 at 9:49 AM > Subject: AW: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > To: "f.lumetti at gmail.com" >, "lumetti.consultant at gmail.com" > > Cc: "FInish-Technology at finish-project.eu" >, Massimo Garuti >, Harald Sundmaeker > > Dear Fabiano, > > can you please tell me what FIWARE-Lab node(s) you are using (i.e. the region in which the nodes are hosted)? > I assume the company and project names specified when requesting a FIWARE community account are EOSTECH and INTOFOOD ? correct? > What was the contact email address you specified when requesting the FIWARE community account? > > Regarding the issue you are having: > Are the VMs ?only? unreachable from time to time or are they completely gone? > How often has this happened? > > I will relay this information to our FIWARE coach, so that she can help in a more targeted way. > > Best regards, > Peter. > > > Von: finish-technology-bounces at atb-bremen.de [mailto:finish-technology-bounces at atb-bremen.de] Im Auftrag von Massimo Garuti > Gesendet: Mittwoch, 11. Mai 2016 08:58 > An: Harald Sundmaeker > > Cc: FInish-Technology at finish-project.eu > Betreff: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > > Dear Harald, dear all, > Eostech contacted me more times regarding problems with the FI-LAB account (see below the last one). Since the whole INTOFOOD application is deployed on the FILAB and since the virtual machines are not stable, they have serious problems with the testing phase involving real farmers and real users. > > Can we/you support them in solving the problems? Can we/you formally ask the FI-LAB community to solve the problems? ... even if, considering the type of problem, I suppose more people/projects have similar problems. > > Best regards, > Massimo > > > > ---------- Forwarded message ---------- > From: Fabiano Lumetti > > Date: 2016-05-10 17:42 GMT+02:00 > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > To: Massimo Garuti > > Ciao, > oggi alcune macchine virtuali sull'account Intofood non risultano pi? raggiungibili. > E' gi? la terza volta che succede e le altre volte avevo rifatto il lavoro ma adesso il tempo stringe. > Puoi scrivere anche tu, come mentore del progetto, al team in germania per sollecitare un intervento risolutivo "definitivo"? > > Di fatto ora sono bloccato su tutte le attivit? di integrazione con IDM Keyrock e col Server POI > > Grazie > Fabiano > ----------------------------------------------------------------------------------------------------------------- > STRICTLY PERSONAL AND CONFIDENTIAL > This message may contain confidential and proprietary material for the sole use of the intended recipient. Any review or distribution by others is strictly prohibited. If you are not the intended recipient please contact the sender and delete all copies. The contents of this message that do not relate to the official business of our company shall be understood as neither given nor endorsed by it. > ----------------------------------------------------------------------------------------------------------------- > P Please consider the environment before printing this e-mail > > ---------- Forwarded message ---------- > From: Fabiano Lumetti > > Date: Tue, May 10, 2016 at 5:39 PM > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! > To: f.lumetti at gmail.com > pc > ---------- Forwarded message ---------- > From: Fabiano Lumetti > > Date: 2016-05-10 17:39 GMT+02:00 > Subject: URGENT!!! Virtual Machine unreachable!!! > To: communityaccount at fiware.org > Good afternoon, > Today 2 of my virtual machine are unreachable > In particular > - one machine, named "lagazuoi" has lost his internal ip address > - one machine, named "larsec" has lost his security group > It's not first time that this situation happen and in the other time i have spent many times to recreate and reconfigure my virtual machine, but this time we are near to due date of our project and we have no time to redo our work. > Please could you resolve this problem? > Thanks and Regards > Fabiano Lumetti > [https://ipmcdn.avast.com/images/2016/icons/icon-envelope-tick-round-orange-v1.png] > Mail priva di virus. www.avast.com > > > > -- > ----------------------------------- > Massimo Garuti > FONDAZIONE DEMOCENTER-SIPE > Phone number +39 059 2058146 > E-mail: m.garuti at fondazionedemocenter.it > http://www.democentersipe.it > Via Vivarelli 2 (c/o Campus Unimore) > 41125 Modena - Italy > --------------------------------------- > NOTA di RISERVATEZZA: > CONFIDENTIALY NOTICE: > this message, together with its annexes, contains information to be deemed > strictly confidential and is destined only to the addressee(s) identified > above who only may use, copy and, under his/their responsibility, further > disseminate it. If anyone received this message by mistake or reads it > without entitlement is forewarned that keeping, copying, disseminating or > distributing this message to persons other than the addressee(s) is > strictly > forbidden and is asked to transmit it immediately to the sender and to > destroy any paper and electronic one. Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. -------------- next part -------------- An HTML attachment was scrubbed... URL: From coaches-help-desk-jira at fi-ware.org Wed May 11 11:01:00 2016 From: coaches-help-desk-jira at fi-ware.org (Help-Coaches-Desk) Date: Wed, 11 May 2016 10:01:00 +0100 (BST) Subject: [Fiware-finish-coaching] [FIWARE-JIRA] (HELC-1389) WG: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD In-Reply-To: References: Message-ID: >From FIWARE JIRA - Coaches Help Desk ---- ------------------------------------------------------------------------------- Comments: ilknur chulani - Today 12:00 PM ------------------ Hi Peter, I have created a ticket in the public FIWARE lab help desk, the EOSTECH team can view it here: https://jira.fiware.org/browse/HELP-6571 In order to get a faster response next time, please advise them to send their support requests to fiware-lab-help at lists.fiware.org instead of communityaccount at fiware.org. as far as I know, the second one is not linked to a help desk. Of course, they can always write to us as well (fiware-finish-coaching at lists.fiware.org) , in order to escalate the issues they don?t get a timely support from the lab team. Best regards, ilknur ------------------------ Issue id: HELC-1389 Description: Dear Ilknur, one of our teams in the FInish Accelerator has had problems with the VMs used in their FIWARE-Lab community account (see email below). The company name is EOSTECH, the project name is INTOFOOD. They are using the node Spain2. The contact email specified at account creation/upgrade was lumetti.consultant at gmail.com The project is close to the end and is conducting user trials with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic. Can you please help this team? They are from Italy, so possibly changing to an Italy-based FIWARE-Lab node may help?? Kind regards, Peter. Von: fabiano.lumetti [mailto:fabiano.lumetti at eostech.it] Gesendet: Mittwoch, 11. Mai 2016 10:04 An: Peter Einramhof Cc: lumetti.consultant at gmail.com; FInish-Technology at finish-project.eu; Massimo Garuti ; Harald Sundmaeker Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD Dear Peter, We are using account created as lumetti.consultant at gmail.com (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab) Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount at fiware.org It's the third time that we have some problems with virtual machine instances. The first and second time we have recreated the machine and installed again the software without sent any email to support. The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node. For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server. Thanks and Regards Fabiano Lumetti > ---------- Forwarded message ---------- > From: Peter Einramhof > > Date: Wed, May 11, 2016 at 9:49 AM > Subject: AW: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > To: "f.lumetti at gmail.com" >, "lumetti.consultant at gmail.com" > > Cc: "FInish-Technology at finish-project.eu" >, Massimo Garuti >, Harald Sundmaeker > > Dear Fabiano, > > can you please tell me what FIWARE-Lab node(s) you are using (i.e. the region in which the nodes are hosted)? > I assume the company and project names specified when requesting a FIWARE community account are EOSTECH and INTOFOOD ? correct? > What was the contact email address you specified when requesting the FIWARE community account? > > Regarding the issue you are having: > Are the VMs ?only? unreachable from time to time or are they completely gone? > How often has this happened? > > I will relay this information to our FIWARE coach, so that she can help in a more targeted way. > > Best regards, > Peter. > > > Von: finish-technology-bounces at atb-bremen.de [mailto:finish-technology-bounces at atb-bremen.de] Im Auftrag von Massimo Garuti > Gesendet: Mittwoch, 11. Mai 2016 08:58 > An: Harald Sundmaeker > > Cc: FInish-Technology at finish-project.eu > Betreff: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > > Dear Harald, dear all, > Eostech contacted me more times regarding problems with the FI-LAB account (see below the last one). Since the whole INTOFOOD application is deployed on the FILAB and since the virtual machines are not stable, they have serious problems with the testing phase involving real farmers and real users. > > Can we/you support them in solving the problems? Can we/you formally ask the FI-LAB community to solve the problems? ... even if, considering the type of problem, I suppose more people/projects have similar problems. > > Best regards, > Massimo > > > > ---------- Forwarded message ---------- > From: Fabiano Lumetti > > Date: 2016-05-10 17:42 GMT+02:00 > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > To: Massimo Garuti > > Ciao, > oggi alcune macchine virtuali sull'account Intofood non risultano pi? raggiungibili. > E' gi? la terza volta che succede e le altre volte avevo rifatto il lavoro ma adesso il tempo stringe. > Puoi scrivere anche tu, come mentore del progetto, al team in germania per sollecitare un intervento risolutivo "definitivo"? > > Di fatto ora sono bloccato su tutte le attivit? di integrazione con IDM Keyrock e col Server POI > > Grazie > Fabiano > ----------------------------------------------------------------------------------------------------------------- > STRICTLY PERSONAL AND CONFIDENTIAL > This message may contain confidential and proprietary material for the sole use of the intended recipient. Any review or distribution by others is strictly prohibited. If you are not the intended recipient please contact the sender and delete all copies. The contents of this message that do not relate to the official business of our company shall be understood as neither given nor endorsed by it. > ----------------------------------------------------------------------------------------------------------------- > P Please consider the environment before printing this e-mail > > ---------- Forwarded message ---------- > From: Fabiano Lumetti > > Date: Tue, May 10, 2016 at 5:39 PM > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! > To: f.lumetti at gmail.com > pc > ---------- Forwarded message ---------- > From: Fabiano Lumetti > > Date: 2016-05-10 17:39 GMT+02:00 > Subject: URGENT!!! Virtual Machine unreachable!!! > To: communityaccount at fiware.org > Good afternoon, > Today 2 of my virtual machine are unreachable > In particular > - one machine, named "lagazuoi" has lost his internal ip address > - one machine, named "larsec" has lost his security group > It's not first time that this situation happen and in the other time i have spent many times to recreate and reconfigure my virtual machine, but this time we are near to due date of our project and we have no time to redo our work. > Please could you resolve this problem? > Thanks and Regards > Fabiano Lumetti > [https://ipmcdn.avast.com/images/2016/icons/icon-envelope-tick-round-orange-v1.png] > Mail priva di virus. www.avast.com > > > > -- > ----------------------------------- > Massimo Garuti > FONDAZIONE DEMOCENTER-SIPE > Phone number +39 059 2058146 > E-mail: m.garuti at fondazionedemocenter.it > http://www.democentersipe.it > Via Vivarelli 2 (c/o Campus Unimore) > 41125 Modena - Italy > --------------------------------------- > NOTA di RISERVATEZZA: > CONFIDENTIALY NOTICE: > this message, together with its annexes, contains information to be deemed > strictly confidential and is destined only to the addressee(s) identified > above who only may use, copy and, under his/their responsibility, further > disseminate it. If anyone received this message by mistake or reads it > without entitlement is forewarned that keeping, copying, disseminating or > distributing this message to persons other than the addressee(s) is > strictly > forbidden and is asked to transmit it immediately to the sender and to > destroy any paper and electronic one. Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-finish-coaching at lists.fiware.org) instead of the old one. _______________________________________________ Fiware-finish-coaching mailing list Fiware-finish-coaching at lists.fiware.org https://lists.fiware.org/listinfo/fiware-finish-coaching [Created via e-mail received from: Peter Einramhof ] FIWARE Chapter: FIWARE GEri: Status: Open --------------------- This email was generated by FIWARE JIRA following an email received into the Coaches Help Desk. From ilknur.chulani at atos.net Wed May 11 11:51:34 2016 From: ilknur.chulani at atos.net (Chulani, Ilknur) Date: Wed, 11 May 2016 09:51:34 +0000 Subject: [Fiware-finish-coaching] Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD References: =?iso-8859-1?q?=3CCAL=2DcGeFTA=3DrU86tY9wvv9b8CeV32=5Fqe5CopqunQ2a7PC?= =?iso-8859-1?q?jZhi9g=40mail=2Egmail=2Ecom=3E_=3C7E9CA4F5F44F4C48B57A?= =?iso-8859-1?q?840A6184630D56031680=40kenny=3E_=3CCAE1MPYawDsT5P39=3D?= =?iso-8859-1?q?RW=2BqC2OrFmVn=3DoyGTpfKT6gCHiMANNG2VA=40mail=2Egmail?= =?iso-8859-1?q?=2Ecom=3E?= <7E9CA4F5F44F4C48B57A840A6184630D560316AC@kenny> Message-ID: Dear Peter and Fabiano, The node team has commented on ticket : https://jira.fiware.org/browse/HELP-6571 ?Hi The VMs are taken the private IP now. They should assign again the floating IP to the right VM. Tell us if they continue having problems. Regards, Henar? Please let us know if you are able to access your VMs after assigning the puplic IPs again. Kind regards, ilknur From: Chulani, Ilknur Sent: Wednesday, May 11, 2016 11:58 AM To: 'Peter Einramhof' Cc: Fiware-finish-coaching at lists.fiware.org; FInish-Technology at FInish-Project.eu Subject: RE: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD Hi Peter, I have created a ticket in the public FIWARE lab help desk, the EOSTECH team can view it here: https://jira.fiware.org/browse/HELP-6571 In order to get a faster response next time, please advise them to send their support requests to fiware-lab-help at lists.fiware.org instead of communityaccount at fiware.org. as far as I know, the second one is not linked to a help desk. Of course, they can always write to us as well (fiware-finish-coaching at lists.fiware.org) , in order to escalate the issues they don?t get a timely support from the lab team. Best regards, ilknur From: Peter Einramhof [mailto:einramhof at atb-bremen.de] Sent: Wednesday, May 11, 2016 11:24 AM To: Chulani, Ilknur Cc: Fiware-finish-coaching at lists.fiware.org; FInish-Technology at FInish-Project.eu Subject: WG: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD Dear Ilknur, one of our teams in the FInish Accelerator has had problems with the VMs used in their FIWARE-Lab community account (see email below). The company name is EOSTECH, the project name is INTOFOOD. They are using the node Spain2. The contact email specified at account creation/upgrade was lumetti.consultant at gmail.com The project is close to the end and is conducting user trials with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic. Can you please help this team? They are from Italy, so possibly changing to an Italy-based FIWARE-Lab node may help?? Kind regards, Peter. Von: fabiano.lumetti [mailto:fabiano.lumetti at eostech.it] Gesendet: Mittwoch, 11. Mai 2016 10:04 An: Peter Einramhof > Cc: lumetti.consultant at gmail.com; FInish-Technology at finish-project.eu; Massimo Garuti >; Harald Sundmaeker > Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD Dear Peter, We are using account created as lumetti.consultant at gmail.com (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab) Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount at fiware.org It's the third time that we have some problems with virtual machine instances. The first and second time we have recreated the machine and installed again the software without sent any email to support. The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node. For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server. Thanks and Regards Fabiano Lumetti > ---------- Forwarded message ---------- > From: Peter Einramhof > > Date: Wed, May 11, 2016 at 9:49 AM > Subject: AW: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > To: "f.lumetti at gmail.com" >, "lumetti.consultant at gmail.com" > > Cc: "FInish-Technology at finish-project.eu" >, Massimo Garuti >, Harald Sundmaeker > > Dear Fabiano, > > can you please tell me what FIWARE-Lab node(s) you are using (i.e. the region in which the nodes are hosted)? > I assume the company and project names specified when requesting a FIWARE community account are EOSTECH and INTOFOOD ? correct? > What was the contact email address you specified when requesting the FIWARE community account? > > Regarding the issue you are having: > Are the VMs ?only? unreachable from time to time or are they completely gone? > How often has this happened? > > I will relay this information to our FIWARE coach, so that she can help in a more targeted way. > > Best regards, > Peter. > > > Von: finish-technology-bounces at atb-bremen.de [mailto:finish-technology-bounces at atb-bremen.de] Im Auftrag von Massimo Garuti > Gesendet: Mittwoch, 11. Mai 2016 08:58 > An: Harald Sundmaeker > > Cc: FInish-Technology at finish-project.eu > Betreff: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > > Dear Harald, dear all, > Eostech contacted me more times regarding problems with the FI-LAB account (see below the last one). Since the whole INTOFOOD application is deployed on the FILAB and since the virtual machines are not stable, they have serious problems with the testing phase involving real farmers and real users. > > Can we/you support them in solving the problems? Can we/you formally ask the FI-LAB community to solve the problems? ... even if, considering the type of problem, I suppose more people/projects have similar problems. > > Best regards, > Massimo > > > > ---------- Forwarded message ---------- > From: Fabiano Lumetti > > Date: 2016-05-10 17:42 GMT+02:00 > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > To: Massimo Garuti > > Ciao, > oggi alcune macchine virtuali sull'account Intofood non risultano pi? raggiungibili. > E' gi? la terza volta che succede e le altre volte avevo rifatto il lavoro ma adesso il tempo stringe. > Puoi scrivere anche tu, come mentore del progetto, al team in germania per sollecitare un intervento risolutivo "definitivo"? > > Di fatto ora sono bloccato su tutte le attivit? di integrazione con IDM Keyrock e col Server POI > > Grazie > Fabiano > ----------------------------------------------------------------------------------------------------------------- > STRICTLY PERSONAL AND CONFIDENTIAL > This message may contain confidential and proprietary material for the sole use of the intended recipient. Any review or distribution by others is strictly prohibited. If you are not the intended recipient please contact the sender and delete all copies. The contents of this message that do not relate to the official business of our company shall be understood as neither given nor endorsed by it. > ----------------------------------------------------------------------------------------------------------------- > P Please consider the environment before printing this e-mail > > ---------- Forwarded message ---------- > From: Fabiano Lumetti > > Date: Tue, May 10, 2016 at 5:39 PM > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! > To: f.lumetti at gmail.com > pc > ---------- Forwarded message ---------- > From: Fabiano Lumetti > > Date: 2016-05-10 17:39 GMT+02:00 > Subject: URGENT!!! Virtual Machine unreachable!!! > To: communityaccount at fiware.org > Good afternoon, > Today 2 of my virtual machine are unreachable > In particular > - one machine, named "lagazuoi" has lost his internal ip address > - one machine, named "larsec" has lost his security group > It's not first time that this situation happen and in the other time i have spent many times to recreate and reconfigure my virtual machine, but this time we are near to due date of our project and we have no time to redo our work. > Please could you resolve this problem? > Thanks and Regards > Fabiano Lumetti > [https://ipmcdn.avast.com/images/2016/icons/icon-envelope-tick-round-orange-v1.png] > Mail priva di virus. www.avast.com > > > > -- > ----------------------------------- > Massimo Garuti > FONDAZIONE DEMOCENTER-SIPE > Phone number +39 059 2058146 > E-mail: m.garuti at fondazionedemocenter.it > http://www.democentersipe.it > Via Vivarelli 2 (c/o Campus Unimore) > 41125 Modena - Italy > --------------------------------------- > NOTA di RISERVATEZZA: > CONFIDENTIALY NOTICE: > this message, together with its annexes, contains information to be deemed > strictly confidential and is destined only to the addressee(s) identified > above who only may use, copy and, under his/their responsibility, further > disseminate it. If anyone received this message by mistake or reads it > without entitlement is forewarned that keeping, copying, disseminating or > distributing this message to persons other than the addressee(s) is > strictly > forbidden and is asked to transmit it immediately to the sender and to > destroy any paper and electronic one. Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. -------------- next part -------------- An HTML attachment was scrubbed... URL: From coaches-help-desk-jira at fi-ware.org Wed May 11 11:55:00 2016 From: coaches-help-desk-jira at fi-ware.org (Help-Coaches-Desk) Date: Wed, 11 May 2016 10:55:00 +0100 (BST) Subject: [Fiware-finish-coaching] [FIWARE-JIRA] (HELC-1389) WG: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD In-Reply-To: References: Message-ID: >From FIWARE JIRA - Coaches Help Desk ---- ------------------------------------------------------------------------------- Comments: ilknur chulani - Today 12:54 PM ------------------ Dear Peter and Fabiano, The node team has commented on ticket : https://jira.fiware.org/browse/HELP-6571 ?Hi The VMs are taken the private IP now. They should assign again the floating IP to the right VM. Tell us if they continue having problems. Regards, Henar? Please let us know if you are able to access your VMs after assigning the puplic IPs again. Kind regards, ilknur ilknur chulani - Today 12:00 PM ------------------ Hi Peter, I have created a ticket in the public FIWARE lab help desk, the EOSTECH team can view it here: https://jira.fiware.org/browse/HELP-6571 In order to get a faster response next time, please advise them to send their support requests to fiware-lab-help at lists.fiware.org instead of communityaccount at fiware.org. as far as I know, the second one is not linked to a help desk. Of course, they can always write to us as well (fiware-finish-coaching at lists.fiware.org) , in order to escalate the issues they don?t get a timely support from the lab team. Best regards, ilknur ------------------------ Issue id: HELC-1389 Description: Dear Ilknur, one of our teams in the FInish Accelerator has had problems with the VMs used in their FIWARE-Lab community account (see email below). The company name is EOSTECH, the project name is INTOFOOD. They are using the node Spain2. The contact email specified at account creation/upgrade was lumetti.consultant at gmail.com The project is close to the end and is conducting user trials with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic. Can you please help this team? They are from Italy, so possibly changing to an Italy-based FIWARE-Lab node may help?? Kind regards, Peter. Von: fabiano.lumetti [mailto:fabiano.lumetti at eostech.it] Gesendet: Mittwoch, 11. Mai 2016 10:04 An: Peter Einramhof Cc: lumetti.consultant at gmail.com; FInish-Technology at finish-project.eu; Massimo Garuti ; Harald Sundmaeker Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD Dear Peter, We are using account created as lumetti.consultant at gmail.com (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab) Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount at fiware.org It's the third time that we have some problems with virtual machine instances. The first and second time we have recreated the machine and installed again the software without sent any email to support. The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node. For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server. Thanks and Regards Fabiano Lumetti > ---------- Forwarded message ---------- > From: Peter Einramhof > > Date: Wed, May 11, 2016 at 9:49 AM > Subject: AW: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > To: "f.lumetti at gmail.com" >, "lumetti.consultant at gmail.com" > > Cc: "FInish-Technology at finish-project.eu" >, Massimo Garuti >, Harald Sundmaeker > > Dear Fabiano, > > can you please tell me what FIWARE-Lab node(s) you are using (i.e. the region in which the nodes are hosted)? > I assume the company and project names specified when requesting a FIWARE community account are EOSTECH and INTOFOOD ? correct? > What was the contact email address you specified when requesting the FIWARE community account? > > Regarding the issue you are having: > Are the VMs ?only? unreachable from time to time or are they completely gone? > How often has this happened? > > I will relay this information to our FIWARE coach, so that she can help in a more targeted way. > > Best regards, > Peter. > > > Von: finish-technology-bounces at atb-bremen.de [mailto:finish-technology-bounces at atb-bremen.de] Im Auftrag von Massimo Garuti > Gesendet: Mittwoch, 11. Mai 2016 08:58 > An: Harald Sundmaeker > > Cc: FInish-Technology at finish-project.eu > Betreff: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > > Dear Harald, dear all, > Eostech contacted me more times regarding problems with the FI-LAB account (see below the last one). Since the whole INTOFOOD application is deployed on the FILAB and since the virtual machines are not stable, they have serious problems with the testing phase involving real farmers and real users. > > Can we/you support them in solving the problems? Can we/you formally ask the FI-LAB community to solve the problems? ... even if, considering the type of problem, I suppose more people/projects have similar problems. > > Best regards, > Massimo > > > > ---------- Forwarded message ---------- > From: Fabiano Lumetti > > Date: 2016-05-10 17:42 GMT+02:00 > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > To: Massimo Garuti > > Ciao, > oggi alcune macchine virtuali sull'account Intofood non risultano pi? raggiungibili. > E' gi? la terza volta che succede e le altre volte avevo rifatto il lavoro ma adesso il tempo stringe. > Puoi scrivere anche tu, come mentore del progetto, al team in germania per sollecitare un intervento risolutivo "definitivo"? > > Di fatto ora sono bloccato su tutte le attivit? di integrazione con IDM Keyrock e col Server POI > > Grazie > Fabiano > ----------------------------------------------------------------------------------------------------------------- > STRICTLY PERSONAL AND CONFIDENTIAL > This message may contain confidential and proprietary material for the sole use of the intended recipient. Any review or distribution by others is strictly prohibited. If you are not the intended recipient please contact the sender and delete all copies. The contents of this message that do not relate to the official business of our company shall be understood as neither given nor endorsed by it. > ----------------------------------------------------------------------------------------------------------------- > P Please consider the environment before printing this e-mail > > ---------- Forwarded message ---------- > From: Fabiano Lumetti > > Date: Tue, May 10, 2016 at 5:39 PM > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! > To: f.lumetti at gmail.com > pc > ---------- Forwarded message ---------- > From: Fabiano Lumetti > > Date: 2016-05-10 17:39 GMT+02:00 > Subject: URGENT!!! Virtual Machine unreachable!!! > To: communityaccount at fiware.org > Good afternoon, > Today 2 of my virtual machine are unreachable > In particular > - one machine, named "lagazuoi" has lost his internal ip address > - one machine, named "larsec" has lost his security group > It's not first time that this situation happen and in the other time i have spent many times to recreate and reconfigure my virtual machine, but this time we are near to due date of our project and we have no time to redo our work. > Please could you resolve this problem? > Thanks and Regards > Fabiano Lumetti > [https://ipmcdn.avast.com/images/2016/icons/icon-envelope-tick-round-orange-v1.png] > Mail priva di virus. www.avast.com > > > > -- > ----------------------------------- > Massimo Garuti > FONDAZIONE DEMOCENTER-SIPE > Phone number +39 059 2058146 > E-mail: m.garuti at fondazionedemocenter.it > http://www.democentersipe.it > Via Vivarelli 2 (c/o Campus Unimore) > 41125 Modena - Italy > --------------------------------------- > NOTA di RISERVATEZZA: > CONFIDENTIALY NOTICE: > this message, together with its annexes, contains information to be deemed > strictly confidential and is destined only to the addressee(s) identified > above who only may use, copy and, under his/their responsibility, further > disseminate it. If anyone received this message by mistake or reads it > without entitlement is forewarned that keeping, copying, disseminating or > distributing this message to persons other than the addressee(s) is > strictly > forbidden and is asked to transmit it immediately to the sender and to > destroy any paper and electronic one. Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-finish-coaching at lists.fiware.org) instead of the old one. _______________________________________________ Fiware-finish-coaching mailing list Fiware-finish-coaching at lists.fiware.org https://lists.fiware.org/listinfo/fiware-finish-coaching [Created via e-mail received from: Peter Einramhof ] FIWARE Chapter: FIWARE GEri: Status: Open --------------------- This email was generated by FIWARE JIRA following an email received into the Coaches Help Desk. From JDegenhardt at eitco.de Wed May 11 15:40:17 2016 From: JDegenhardt at eitco.de (Degenhardt, Jan) Date: Wed, 11 May 2016 13:40:17 +0000 Subject: [Fiware-finish-coaching] Difficulties making WireCloud with KeyRock publicly available Message-ID: <15461A473DD44D4098B3BFEED1B11013A26E3642@EIT-BLN-SVMSX2.eitco.de> Dear Sir or Madam, since last time you were able to provide good and fast help I now come to you with a new issue: Our project is now ready to get tested by our customers. Because of that we need it to be available in public and not only inside our DMZ. Therefore we created subdomains under what the WireCloud and the KeyRock-frontend servers shall be available. Now our proxy that handles all requests to our domain and redirects to the corresponding server of the subdomain serves https pages. Our servers inside the DMZ only serve http pages that then get encrypted by the proxy. Here we got some problems that are described at http://stackoverflow.com/questions/37164185/wirecloud-and-horizon-behind-htt ps-proxy . I hope you are able to again provide me with good and quick support. Best regards i.A. Jan Degenhardt Junior Consultant _______________________________ Fon +49 (228) 338881 166 Fax +49 (228) 338881 199 E-Mail jdegenhardt at eitco.de European IT Consultancy EITCO GmbH Am Bonner Bogen 6 53227 Bonn ? www.eitco.de _______________________________ Clever change a running system. _______________________________ Gesch?ftsf?hrung: Reinhard Kille, Siegfried Klein, Harald Picard Handelsregister Amtsgericht Berlin-Charlottenburg HRB 103576 B, USt-ID-Nr.: DE814766437 Diese E-Mail enth?lt vertrauliche oder rechtlich gesch?tzte Informationen. Wenn Sie nicht der vorgesehene Empf?nger sind, informieren Sie bitte sofort den Absender und l?schen Sie diese E-Mail. Das unbefugte Kopieren dieser E-Mail oder die unbefugte Weitergabe der enthaltenen Informationen ist nicht gestattet. The information contained in this message is confidential or protected by law. If you are not the intended recipient, please contact the sender and delete this message. Any unauthorised copying of this message or unauthorised distribution of the information contained herein is prohibited. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3738 bytes Desc: not available URL: From fabiano.lumetti at eostech.it Thu May 12 08:16:40 2016 From: fabiano.lumetti at eostech.it (Fabiano Lumetti Eostech) Date: Thu, 12 May 2016 08:16:40 +0200 Subject: [Fiware-finish-coaching] Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD In-Reply-To: References: <7E9CA4F5F44F4C48B57A840A6184630D56031680@kenny> <7E9CA4F5F44F4C48B57A840A6184630D560316AC@kenny> Message-ID: <9164624f-694b-083f-9250-2ffa8e1a43ec@eostech.it> Hello, I haven't sent these informations to the support but today VMs works and have IP (sometimes the VMs are not reachable and if i try to reboot the VM, the machine does not reboot) We hope to haven't any problem again. Thanks and Regards Fabiano Lumetti Il 11/05/2016 11:51, Chulani, Ilknur ha scritto: > > Dear Peter and Fabiano, > > The node team has commented on ticket : > https://jira.fiware.org/browse/HELP-6571 > > ?Hi > > The VMs are taken the private IP now. They should assign again the > floating IP to the right VM. Tell us if they continue having problems. > > Regards, > > Henar? > > Please let us know if you are able to access your VMs after assigning > the puplic IPs again. > > Kind regards, > > ilknur > > *From:*Chulani, Ilknur > *Sent:* Wednesday, May 11, 2016 11:58 AM > *To:* 'Peter Einramhof' > *Cc:* Fiware-finish-coaching at lists.fiware.org; > FInish-Technology at FInish-Project.eu > *Subject:* RE: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine > unreachable!!! - PROGETTO INTOFOOD > > Hi Peter, > > I have created a ticket in the public FIWARE lab help desk, the > EOSTECH team can view it here: https://jira.fiware.org/browse/HELP-6571 > > In order to get a faster response next time, please advise them to > send their support requests to fiware-lab-help at lists.fiware.org > instead of > > communityaccount at fiware.org . as > far as I know, the second one is not linked to a help desk. > > Of course, they can always write to us as well > (fiware-finish-coaching at lists.fiware.org > ) , in order to > escalate the issues they don?t get a timely support from the lab team. > > Best regards, > > ilknur > > *From:*Peter Einramhof [mailto:einramhof at atb-bremen.de] > *Sent:* Wednesday, May 11, 2016 11:24 AM > *To:* Chulani, Ilknur > *Cc:* Fiware-finish-coaching at lists.fiware.org > ; > FInish-Technology at FInish-Project.eu > > *Subject:* WG: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine > unreachable!!! - PROGETTO INTOFOOD > > Dear Ilknur, > > one of our teams in the FInish Accelerator has had problems with the > VMs used in their FIWARE-Lab community account (see email below). > > The company name is EOSTECH, the project name is INTOFOOD. > > They are using the node Spain2. > > The contact email specified at account creation/upgrade was > lumetti.consultant at gmail.com > > The project is close to the end and is conducting user trials with > their solution (INTOFOOD), so the non-availability of their FIWARE-Lab > resources is particularly problematic. > > Can you please help this team? > > They are from Italy, so possibly changing to an Italy-based FIWARE-Lab > node may help?? > > Kind regards, > > Peter. > > *Von:*fabiano.lumetti [mailto:fabiano.lumetti at eostech.it] > *Gesendet:* Mittwoch, 11. Mai 2016 10:04 > *An:* Peter Einramhof > > *Cc:* lumetti.consultant at gmail.com > ; > FInish-Technology at finish-project.eu > ; Massimo Garuti > >; Harald Sundmaeker > > > *Betreff:* Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine > unreachable!!! - PROGETTO INTOFOOD > > Dear Peter, > > We are using account created as lumetti.consultant at gmail.com > (we have used different email > address respect our company address in order to have separation of > messages thta become from FiwareLab) > > Our resources are hosted on Spain2 node and after this problem I have > sent email to communityaccount at fiware.org > > > It's the third time that we have some problems with virtual machine > instances. > > The first and second time we have recreated the machine and installed > again the software without sent any email to support. > > The VMs are unreachable for more than 3 days and there aren't email > regarding maintenance of Spain2 Node. > > For example, on monday i have tried to restart Larsec VM (our POI > Server) and today morning the status of machine was again "Rebooting", > then We have deleted instance and create a new POI Server. > > Thanks and Regards > > Fabiano Lumetti > > > ---------- Forwarded message ---------- > > From: *Peter Einramhof* > > > Date: Wed, May 11, 2016 at 9:49 AM > > Subject: AW: [FInish-Technology] Fwd: URGENT!!! Virtual Machine > unreachable!!! - PROGETTO INTOFOOD > > To: "f.lumetti at gmail.com " > >, > "lumetti.consultant at gmail.com " > > > > Cc: "FInish-Technology at finish-project.eu > " > >, Massimo Garuti > >, Harald Sundmaeker > > > > > Dear Fabiano, > > > > > > can you please tell me what FIWARE-Lab node(s) you are using (i.e. the region > in which the nodes are hosted)? > > > I assume the company and project names specified when requesting a FIWARE > community account are EOSTECH and INTOFOOD ? correct? > > > What was the contact email address you specified when requesting the FIWARE > community account? > > > > > > Regarding the issue you are having: > > > Are the VMs ?only? unreachable from time to time or are they completely gone? > > > How often has this happened? > > > > > > I will relay this information to our FIWARE coach, so that she can help in a > more targeted way. > > > > > > Best regards, > > > Peter. > > > > > > > > *> Von:*finish-technology-bounces at atb-bremen.de > > [mailto:finish-technology-bounces at atb-bremen.de > ] *Im Auftrag von > *Massimo Garuti > *> Gesendet:* Mittwoch, 11. Mai 2016 08:58 > *> An:* Harald Sundmaeker > > *> Cc:* FInish-Technology at finish-project.eu > > *> Betreff:* [FInish-Technology] Fwd: URGENT!!! Virtual Machine > unreachable!!! - PROGETTO INTOFOOD > > > > > > Dear Harald, dear all, > > > Eostech contacted me more times regarding problems with the FI-LAB account > (see below the last one). Since the whole INTOFOOD application is > deployed on the FILAB and since the virtual machines are not stable, > they have serious problems with the testing phase involving real > farmers and real users. > > > > > > Can we/you support them in solving the problems? Can we/you formally ask > the FI-LAB community to solve the problems? ... even if, considering > the type of problem, I suppose more people/projects have similar problems. > > > > > > Best regards, > > > Massimo > > > > > > > > > > > > ---------- Forwarded message ---------- > > From: *Fabiano Lumetti* > > > Date: 2016-05-10 17:42 GMT+02:00 > > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO > INTOFOOD > > To: Massimo Garuti > > > > Ciao, > > > oggi alcune macchine virtuali sull'account Intofood non risultano pi? > raggiungibili. > > > E' gi? la terza volta che succede e le altre volte avevo rifatto il > lavoro ma adesso il tempo stringe. > > > Puoi scrivere anche tu, come mentore del progetto, al team in > germania per sollecitare un intervento risolutivo "definitivo"? > > > > > > Di fatto ora sono bloccato su tutte le attivit? di integrazione con > IDM Keyrock e col Server POI > > > > > > Grazie > > > Fabiano > > > ----------------------------------------------------------------------------------------------------------------- > > > STRICTLY PERSONAL AND CONFIDENTIAL > > This message may contain confidential and proprietary material for > the sole use of the intended recipient. Any review or distribution by > others is strictly prohibited. If you are not the intended recipient > please contact the sender and delete all copies. The contents of this > message that do not relate to the official business of our company > shall be understood as neither given nor endorsed by it. > > > ----------------------------------------------------------------------------------------------------------------- > > *> P **Please consider the environment before printing this e-mail* > > > > > > ---------- Forwarded message ---------- > > From: *Fabiano Lumetti* > > > Date: Tue, May 10, 2016 at 5:39 PM > > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! > > To: f.lumetti at gmail.com > > > pc > > > ---------- Forwarded message ---------- > > From: *Fabiano Lumetti* > > > Date: 2016-05-10 17:39 GMT+02:00 > > Subject: URGENT!!! Virtual Machine unreachable!!! > > To: communityaccount at fiware.org > > > Good afternoon, > > > Today 2 of my virtual machine are unreachable > > > In particular > > > - one machine, named "lagazuoi" has lost his internal ip address > > > - one machine, named "larsec" has lost his security group > > > It's not first time that this situation happen and in the other time i > have spent many times to recreate and reconfigure my virtual machine, > but this time we are near to due date of our project and we have no > time to redo our work. > > > Please could you resolve this problem? > > > Thanks and Regards > > > Fabiano Lumetti > > > > > > > > > > Mail priva di virus. www.avast.com > > > > > > > > > > > > > > > > -- > > > > > > > > ----------------------------------- > > > Massimo Garuti > > > FONDAZIONE DEMOCENTER-SIPE > > Phone number +39 059 2058146 > > E-mail: m.garuti at fondazionedemocenter.it > > > http://www.democentersipe.it > > > Via Vivarelli 2 (c/o Campus Unimore) > > 41125 Modena - Italy > > > > > --------------------------------------- > > > NOTA di RISERVATEZZA: > > CONFIDENTIALY NOTICE: > > this message, together with its annexes, contains information to be > deemed > > strictly confidential and is destined only to the addressee(s) > identified > > above who only may use, copy and, under his/their responsibility, > further > > disseminate it. If anyone received this message by mistake or reads it > > without entitlement is forewarned that keeping, copying, > disseminating or > > distributing this message to persons other than the addressee(s) is > > strictly > > forbidden and is asked to transmit it immediately to the sender and to > > destroy any paper and electronic one. > > Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler > i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen > kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi > bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve > hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n > i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s > sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s > i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek > zararlardan sorumlu tutulamaz. > > This e-mail and the documents attached are confidential and intended > solely for the addressee; it may also be privileged. If you receive > this e-mail in error, please notify the sender immediately and destroy > it. As its integrity cannot be secured on the Internet, the Atos group > liability cannot be triggered for the message content. Although the > sender endeavors to maintain a computer virus-free network, the sender > does not warrant that this transmission is virus-free and will not be > liable for any damages resulting from any virus transmitted. --- Questa e-mail ? stata controllata per individuare virus con Avast antivirus. https://www.avast.com/antivirus -------------- next part -------------- An HTML attachment was scrubbed... URL: From coaches-help-desk-jira at fi-ware.org Thu May 12 09:49:00 2016 From: coaches-help-desk-jira at fi-ware.org (Help-Coaches-Desk) Date: Thu, 12 May 2016 08:49:00 +0100 (BST) Subject: [Fiware-finish-coaching] [FIWARE-JIRA] (HELC-1389) WG: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD In-Reply-To: References: Message-ID: >From FIWARE JIRA - Coaches Help Desk ---- ------------------------------------------------------------------------------- Comments: FW External User - Today 9:48 AM ------------------ Comment by fabiano.lumetti at eostech.it : Hello, I haven't sent these informations to the support but today VMs works and have IP (sometimes the VMs are not reachable and if i try to reboot the VM, the machine does not reboot) We hope to haven't any problem again. Thanks and Regards Fabiano Lumetti Il 11/05/2016 11:51, Chulani, Ilknur ha scritto: > > Dear Peter and Fabiano, > > The node team has commented on ticket : > https://jira.fiware.org/browse/HELP-6571 > > ?Hi > > The VMs are taken the private IP now. They should assign again the > floating IP to the right VM. Tell us if they continue having problems. > > Regards, > > Henar? > > Please let us know if you are able to access your VMs after assigning > the puplic IPs again. > > Kind regards, > > ilknur > > *From:*Chulani, Ilknur > *Sent:* Wednesday, May 11, 2016 11:58 AM > *To:* 'Peter Einramhof' > *Cc:* Fiware-finish-coaching at lists.fiware.org; > FInish-Technology at FInish-Project.eu > *Subject:* RE: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine > unreachable!!! - PROGETTO INTOFOOD > > Hi Peter, > > I have created a ticket in the public FIWARE lab help desk, the > EOSTECH team can view it here: https://jira.fiware.org/browse/HELP-6571 > > In order to get a faster response next time, please advise them to > send their support requests to fiware-lab-help at lists.fiware.org > instead of > > communityaccount at fiware.org . as > far as I know, the second one is not linked to a help desk. > > Of course, they can always write to us as well > (fiware-finish-coaching at lists.fiware.org > ) , in order to > escalate the issues they don?t get a timely support from the lab team. > > Best regards, > > ilknur > > *From:*Peter Einramhof [mailto:einramhof at atb-bremen.de] > *Sent:* Wednesday, May 11, 2016 11:24 AM > *To:* Chulani, Ilknur > *Cc:* Fiware-finish-coaching at lists.fiware.org > ; > FInish-Technology at FInish-Project.eu > > *Subject:* WG: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine > unreachable!!! - PROGETTO INTOFOOD > > Dear Ilknur, > > one of our teams in the FInish Accelerator has had problems with the > VMs used in their FIWARE-Lab community account (see email below). > > The company name is EOSTECH, the project name is INTOFOOD. > > They are using the node Spain2. > > The contact email specified at account creation/upgrade was > lumetti.consultant at gmail.com > > The project is close to the end and is conducting user trials with > their solution (INTOFOOD), so the non-availability of their FIWARE-Lab > resources is particularly problematic. > > Can you please help this team? > > They are from Italy, so possibly changing to an Italy-based FIWARE-Lab > node may help?? > > Kind regards, > > Peter. > > *Von:*fabiano.lumetti [mailto:fabiano.lumetti at eostech.it] > *Gesendet:* Mittwoch, 11. Mai 2016 10:04 > *An:* Peter Einramhof > > *Cc:* lumetti.consultant at gmail.com > ; > FInish-Technology at finish-project.eu > ; Massimo Garuti > >; Harald Sundmaeker > > > *Betreff:* Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine > unreachable!!! - PROGETTO INTOFOOD > > Dear Peter, > > We are using account created as lumetti.consultant at gmail.com > (we have used different email > address respect our company address in order to have separation of > messages thta become from FiwareLab) > > Our resources are hosted on Spain2 node and after this problem I have > sent email to communityaccount at fiware.org > > > It's the third time that we have some problems with virtual machine > instances. > > The first and second time we have recreated the machine and installed > again the software without sent any email to support. > > The VMs are unreachable for more than 3 days and there aren't email > regarding maintenance of Spain2 Node. > > For example, on monday i have tried to restart Larsec VM (our POI > Server) and today morning the status of machine was again "Rebooting", > then We have deleted instance and create a new POI Server. > > Thanks and Regards > > Fabiano Lumetti > > > ---------- Forwarded message ---------- > > ilknur chulani - Yesterday 11:54 AM ------------------ Dear Peter and Fabiano, The node team has commented on ticket : https://jira.fiware.org/browse/HELP-6571 ?Hi The VMs are taken the private IP now. They should assign again the floating IP to the right VM. Tell us if they continue having problems. Regards, Henar? Please let us know if you are able to access your VMs after assigning the puplic IPs again. Kind regards, ilknur ilknur chulani - Yesterday 11:00 AM ------------------ Hi Peter, I have created a ticket in the public FIWARE lab help desk, the EOSTECH team can view it here: https://jira.fiware.org/browse/HELP-6571 In order to get a faster response next time, please advise them to send their support requests to fiware-lab-help at lists.fiware.org instead of communityaccount at fiware.org. as far as I know, the second one is not linked to a help desk. Of course, they can always write to us as well (fiware-finish-coaching at lists.fiware.org) , in order to escalate the issues they don?t get a timely support from the lab team. Best regards, ilknur ------------------------ Issue id: HELC-1389 Description: Dear Ilknur, one of our teams in the FInish Accelerator has had problems with the VMs used in their FIWARE-Lab community account (see email below). The company name is EOSTECH, the project name is INTOFOOD. They are using the node Spain2. The contact email specified at account creation/upgrade was lumetti.consultant at gmail.com The project is close to the end and is conducting user trials with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic. Can you please help this team? They are from Italy, so possibly changing to an Italy-based FIWARE-Lab node may help?? Kind regards, Peter. Von: fabiano.lumetti [mailto:fabiano.lumetti at eostech.it] Gesendet: Mittwoch, 11. Mai 2016 10:04 An: Peter Einramhof Cc: lumetti.consultant at gmail.com; FInish-Technology at finish-project.eu; Massimo Garuti ; Harald Sundmaeker Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD Dear Peter, We are using account created as lumetti.consultant at gmail.com (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab) Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount at fiware.org It's the third time that we have some problems with virtual machine instances. The first and second time we have recreated the machine and installed again the software without sent any email to support. The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node. For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server. Thanks and Regards Fabiano Lumetti > ---------- Forwarded message ---------- > From: Peter Einramhof > > Date: Wed, May 11, 2016 at 9:49 AM > Subject: AW: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > To: "f.lumetti at gmail.com" >, "lumetti.consultant at gmail.com" > > Cc: "FInish-Technology at finish-project.eu" >, Massimo Garuti >, Harald Sundmaeker > > Dear Fabiano, > > can you please tell me what FIWARE-Lab node(s) you are using (i.e. the region in which the nodes are hosted)? > I assume the company and project names specified when requesting a FIWARE community account are EOSTECH and INTOFOOD ? correct? > What was the contact email address you specified when requesting the FIWARE community account? > > Regarding the issue you are having: > Are the VMs ?only? unreachable from time to time or are they completely gone? > How often has this happened? > > I will relay this information to our FIWARE coach, so that she can help in a more targeted way. > > Best regards, > Peter. > > > Von: finish-technology-bounces at atb-bremen.de [mailto:finish-technology-bounces at atb-bremen.de] Im Auftrag von Massimo Garuti > Gesendet: Mittwoch, 11. Mai 2016 08:58 > An: Harald Sundmaeker > > Cc: FInish-Technology at finish-project.eu > Betreff: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > > Dear Harald, dear all, > Eostech contacted me more times regarding problems with the FI-LAB account (see below the last one). Since the whole INTOFOOD application is deployed on the FILAB and since the virtual machines are not stable, they have serious problems with the testing phase involving real farmers and real users. > > Can we/you support them in solving the problems? Can we/you formally ask the FI-LAB community to solve the problems? ... even if, considering the type of problem, I suppose more people/projects have similar problems. > > Best regards, > Massimo > > > > ---------- Forwarded message ---------- > From: Fabiano Lumetti > > Date: 2016-05-10 17:42 GMT+02:00 > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > To: Massimo Garuti > > Ciao, > oggi alcune macchine virtuali sull'account Intofood non risultano pi? raggiungibili. > E' gi? la terza volta che succede e le altre volte avevo rifatto il lavoro ma adesso il tempo stringe. > Puoi scrivere anche tu, come mentore del progetto, al team in germania per sollecitare un intervento risolutivo "definitivo"? > > Di fatto ora sono bloccato su tutte le attivit? di integrazione con IDM Keyrock e col Server POI > > Grazie > Fabiano > ----------------------------------------------------------------------------------------------------------------- > STRICTLY PERSONAL AND CONFIDENTIAL > This message may contain confidential and proprietary material for the sole use of the intended recipient. Any review or distribution by others is strictly prohibited. If you are not the intended recipient please contact the sender and delete all copies. The contents of this message that do not relate to the official business of our company shall be understood as neither given nor endorsed by it. > ----------------------------------------------------------------------------------------------------------------- > P Please consider the environment before printing this e-mail > > ---------- Forwarded message ---------- > From: Fabiano Lumetti > > Date: Tue, May 10, 2016 at 5:39 PM > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! > To: f.lumetti at gmail.com > pc > ---------- Forwarded message ---------- > From: Fabiano Lumetti > > Date: 2016-05-10 17:39 GMT+02:00 > Subject: URGENT!!! Virtual Machine unreachable!!! > To: communityaccount at fiware.org > Good afternoon, > Today 2 of my virtual machine are unreachable > In particular > - one machine, named "lagazuoi" has lost his internal ip address > - one machine, named "larsec" has lost his security group > It's not first time that this situation happen and in the other time i have spent many times to recreate and reconfigure my virtual machine, but this time we are near to due date of our project and we have no time to redo our work. > Please could you resolve this problem? > Thanks and Regards > Fabiano Lumetti > [https://ipmcdn.avast.com/images/2016/icons/icon-envelope-tick-round-orange-v1.png] > Mail priva di virus. www.avast.com > > > > -- > ----------------------------------- > Massimo Garuti > FONDAZIONE DEMOCENTER-SIPE > Phone number +39 059 2058146 > E-mail: m.garuti at fondazionedemocenter.it > http://www.democentersipe.it > Via Vivarelli 2 (c/o Campus Unimore) > 41125 Modena - Italy > --------------------------------------- > NOTA di RISERVATEZZA: > CONFIDENTIALY NOTICE: > this message, together with its annexes, contains information to be deemed > strictly confidential and is destined only to the addressee(s) identified > above who only may use, copy and, under his/their responsibility, further > disseminate it. If anyone received this message by mistake or reads it > without entitlement is forewarned that keeping, copying, disseminating or > distributing this message to persons other than the addressee(s) is > strictly > forbidden and is asked to transmit it immediately to the sender and to > destroy any paper and electronic one. Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-finish-coaching at lists.fiware.org) instead of the old one. _______________________________________________ Fiware-finish-coaching mailing list Fiware-finish-coaching at lists.fiware.org https://lists.fiware.org/listinfo/fiware-finish-coaching [Created via e-mail received from: Peter Einramhof ] FIWARE Chapter: FIWARE GEri: Status: Open --------------------- This email was generated by FIWARE JIRA following an email received into the Coaches Help Desk.