>From FIWARE JIRA - Coaches Help Desk ---- ------------------------------------------------------------------------------- Comments: ilknur chulani - Today 12:54 PM ------------------ Dear Peter and Fabiano, The node team has commented on ticket : https://jira.fiware.org/browse/HELP-6571 “Hi The VMs are taken the private IP now. They should assign again the floating IP to the right VM. Tell us if they continue having problems. Regards, Henar” Please let us know if you are able to access your VMs after assigning the puplic IPs again. Kind regards, ilknur ilknur chulani - Today 12:00 PM ------------------ Hi Peter, I have created a ticket in the public FIWARE lab help desk, the EOSTECH team can view it here: https://jira.fiware.org/browse/HELP-6571 In order to get a faster response next time, please advise them to send their support requests to fiware-lab-help at lists.fiware.org<mailto:fiware-lab-help at lists.fiware.org> instead of communityaccount at fiware.org<mailto:communityaccount at fiware.org>. as far as I know, the second one is not linked to a help desk. Of course, they can always write to us as well (fiware-finish-coaching at lists.fiware.org<mailto:fiware-finish-coaching at lists.fiware.org>) , in order to escalate the issues they don’t get a timely support from the lab team. Best regards, ilknur ------------------------ Issue id: HELC-1389 Description: Dear Ilknur, one of our teams in the FInish Accelerator has had problems with the VMs used in their FIWARE-Lab community account (see email below). The company name is EOSTECH, the project name is INTOFOOD. They are using the node Spain2. The contact email specified at account creation/upgrade was lumetti.consultant at gmail.com<mailto:lumetti.consultant at gmail.com> The project is close to the end and is conducting user trials with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic. Can you please help this team? They are from Italy, so possibly changing to an Italy-based FIWARE-Lab node may help?? Kind regards, Peter. Von: fabiano.lumetti [mailto:fabiano.lumetti at eostech.it] Gesendet: Mittwoch, 11. Mai 2016 10:04 An: Peter Einramhof <einramhof at atb-bremen.de> Cc: lumetti.consultant at gmail.com; FInish-Technology at finish-project.eu; Massimo Garuti <m.garuti at fondazionedemocenter.it>; Harald Sundmaeker <sundmaeker at atb-bremen.de> Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD Dear Peter, We are using account created as lumetti.consultant at gmail.com<mailto:lumetti.consultant at gmail.com> (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab) Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount at fiware.org<mailto:communityaccount at fiware.org> It's the third time that we have some problems with virtual machine instances. The first and second time we have recreated the machine and installed again the software without sent any email to support. The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node. For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server. Thanks and Regards Fabiano Lumetti > ---------- Forwarded message ---------- > From: Peter Einramhof <einramhof at atb-bremen.de<mailto:einramhof at atb-bremen.de>> > Date: Wed, May 11, 2016 at 9:49 AM > Subject: AW: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > To: "f.lumetti at gmail.com<mailto:f.lumetti at gmail.com>" <f.lumetti at gmail.com<mailto:f.lumetti at gmail.com>>, "lumetti.consultant at gmail.com<mailto:lumetti.consultant at gmail.com>" <lumetti.consultant at gmail.com<mailto:lumetti.consultant at gmail.com>> > Cc: "FInish-Technology at finish-project.eu<mailto:FInish-Technology at finish-project.eu>" <FInish-Technology at finish-project.eu<mailto:FInish-Technology at finish-project.eu>>, Massimo Garuti <m.garuti at fondazionedemocenter.it<mailto:m.garuti at fondazionedemocenter.it>>, Harald Sundmaeker <sundmaeker at atb-bremen.de<mailto:sundmaeker at atb-bremen.de>> > Dear Fabiano, > > can you please tell me what FIWARE-Lab node(s) you are using (i.e. the region in which the nodes are hosted)? > I assume the company and project names specified when requesting a FIWARE community account are EOSTECH and INTOFOOD – correct? > What was the contact email address you specified when requesting the FIWARE community account? > > Regarding the issue you are having: > Are the VMs “only” unreachable from time to time or are they completely gone? > How often has this happened? > > I will relay this information to our FIWARE coach, so that she can help in a more targeted way. > > Best regards, > Peter. > > > Von: finish-technology-bounces at atb-bremen.de<mailto:finish-technology-bounces at atb-bremen.de> [mailto:finish-technology-bounces at atb-bremen.de<mailto:finish-technology-bounces at atb-bremen.de>] Im Auftrag von Massimo Garuti > Gesendet: Mittwoch, 11. Mai 2016 08:58 > An: Harald Sundmaeker <sundmaeker at atb-bremen.de<mailto:sundmaeker at atb-bremen.de>> > Cc: FInish-Technology at finish-project.eu<mailto:FInish-Technology at finish-project.eu> > Betreff: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > > Dear Harald, dear all, > Eostech contacted me more times regarding problems with the FI-LAB account (see below the last one). Since the whole INTOFOOD application is deployed on the FILAB and since the virtual machines are not stable, they have serious problems with the testing phase involving real farmers and real users. > > Can we/you support them in solving the problems? Can we/you formally ask the FI-LAB community to solve the problems? ... even if, considering the type of problem, I suppose more people/projects have similar problems. > > Best regards, > Massimo > > > > ---------- Forwarded message ---------- > From: Fabiano Lumetti <f.lumetti at gmail.com<mailto:f.lumetti at gmail.com>> > Date: 2016-05-10 17:42 GMT+02:00 > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > To: Massimo Garuti <m.garuti at fondazionedemocenter.it<mailto:m.garuti at fondazionedemocenter.it>> > Ciao, > oggi alcune macchine virtuali sull'account Intofood non risultano più raggiungibili. > E' già la terza volta che succede e le altre volte avevo rifatto il lavoro ma adesso il tempo stringe. > Puoi scrivere anche tu, come mentore del progetto, al team in germania per sollecitare un intervento risolutivo "definitivo"? > > Di fatto ora sono bloccato su tutte le attività di integrazione con IDM Keyrock e col Server POI > > Grazie > Fabiano > ----------------------------------------------------------------------------------------------------------------- > STRICTLY PERSONAL AND CONFIDENTIAL > This message may contain confidential and proprietary material for the sole use of the intended recipient. Any review or distribution by others is strictly prohibited. If you are not the intended recipient please contact the sender and delete all copies. The contents of this message that do not relate to the official business of our company shall be understood as neither given nor endorsed by it. > ----------------------------------------------------------------------------------------------------------------- > P Please consider the environment before printing this e-mail > > ---------- Forwarded message ---------- > From: Fabiano Lumetti <lumetti.consultant at gmail.com<mailto:lumetti.consultant at gmail.com>> > Date: Tue, May 10, 2016 at 5:39 PM > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! > To: f.lumetti at gmail.com<mailto:f.lumetti at gmail.com> > pc > ---------- Forwarded message ---------- > From: Fabiano Lumetti <lumetti.consultant at gmail.com<mailto:lumetti.consultant at gmail.com>> > Date: 2016-05-10 17:39 GMT+02:00 > Subject: URGENT!!! Virtual Machine unreachable!!! > To: communityaccount at fiware.org<mailto:communityaccount at fiware.org> > Good afternoon, > Today 2 of my virtual machine are unreachable > In particular > - one machine, named "lagazuoi" has lost his internal ip address > - one machine, named "larsec" has lost his security group > It's not first time that this situation happen and in the other time i have spent many times to recreate and reconfigure my virtual machine, but this time we are near to due date of our project and we have no time to redo our work. > Please could you resolve this problem? > Thanks and Regards > Fabiano Lumetti > [https://ipmcdn.avast.com/images/2016/icons/icon-envelope-tick-round-orange-v1.png]<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> > Mail priva di virus. www.avast.com<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> > > > > -- > ----------------------------------- > Massimo Garuti > FONDAZIONE DEMOCENTER-SIPE > Phone number +39 059 2058146<tel:%2B39%20059%202058146> > E-mail: m.garuti at fondazionedemocenter.it<mailto:m.garuti at fondazionedemocenter.it> > http://www.democentersipe.it<http://www.democentersipe.it> > Via Vivarelli 2 (c/o Campus Unimore) > 41125 Modena - Italy > --------------------------------------- > NOTA di RISERVATEZZA: > CONFIDENTIALY NOTICE: > this message, together with its annexes, contains information to be deemed > strictly confidential and is destined only to the addressee(s) identified > above who only may use, copy and, under his/their responsibility, further > disseminate it. If anyone received this message by mistake or reads it > without entitlement is forewarned that keeping, copying, disseminating or > distributing this message to persons other than the addressee(s) is > strictly > forbidden and is asked to transmit it immediately to the sender and to > destroy any paper and electronic one. Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-finish-coaching at lists.fiware.org) instead of the old one. _______________________________________________ Fiware-finish-coaching mailing list Fiware-finish-coaching at lists.fiware.org https://lists.fiware.org/listinfo/fiware-finish-coaching [Created via e-mail received from: Peter Einramhof <einramhof at atb-bremen.de>] FIWARE Chapter: FIWARE GEri: Status: Open --------------------- This email was generated by FIWARE JIRA following an email received into the Coaches Help Desk.
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