[Fiware-finish-coaching] Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD

[Fabiano Lumetti Eostech]

Hello,
I haven't sent these informations to the support but today VMs works and 
have IP (sometimes the VMs are not reachable and if i try to reboot the 
VM, the machine does not reboot)

We hope to haven't any problem again.

Thanks and Regards

Fabiano Lumetti


Il 11/05/2016 11:51, Chulani, Ilknur ha scritto:
>
> Dear Peter and Fabiano,
>
> The node team has commented on ticket : 
> https://jira.fiware.org/browse/HELP-6571
>
> “Hi
>
> The VMs are taken the private IP now. They should assign again the 
> floating IP to the right VM. Tell us if they continue having problems.
>
> Regards,
>
> Henar”
>
> Please let us know if you are able to access your VMs after assigning 
> the puplic IPs again.
>
> Kind regards,
>
> ilknur
>
> *From:*Chulani, Ilknur
> *Sent:* Wednesday, May 11, 2016 11:58 AM
> *To:* 'Peter Einramhof'
> *Cc:* Fiware-finish-coaching at lists.fiware.org; 
> FInish-Technology at FInish-Project.eu
> *Subject:* RE: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine 
> unreachable!!! - PROGETTO INTOFOOD
>
> Hi Peter,
>
> I have created a ticket in the public FIWARE lab help desk, the 
> EOSTECH team can view it here: https://jira.fiware.org/browse/HELP-6571
>
> In order to get a faster response next time, please advise them to 
> send their support requests to fiware-lab-help at lists.fiware.org 
> <mailto:fiware-lab-help at lists.fiware.org> instead of
>
> communityaccount at fiware.org <mailto:communityaccount at fiware.org>. as 
> far as I know, the second one is not linked to a help desk.
>
> Of course, they can always write to us as well 
> (fiware-finish-coaching at lists.fiware.org 
> <mailto:fiware-finish-coaching at lists.fiware.org>) , in order to 
> escalate the issues they don’t get a timely support from the lab team.
>
> Best regards,
>
> ilknur
>
> *From:*Peter Einramhof [mailto:einramhof at atb-bremen.de]
> *Sent:* Wednesday, May 11, 2016 11:24 AM
> *To:* Chulani, Ilknur
> *Cc:* Fiware-finish-coaching at lists.fiware.org 
> <mailto:Fiware-finish-coaching at lists.fiware.org>; 
> FInish-Technology at FInish-Project.eu 
> <mailto:FInish-Technology at FInish-Project.eu>
> *Subject:* WG: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine 
> unreachable!!! - PROGETTO INTOFOOD
>
> Dear Ilknur,
>
> one of our teams in the FInish Accelerator has had problems with the 
> VMs used in their FIWARE-Lab community account (see email below).
>
> The company name is EOSTECH, the project name is INTOFOOD.
>
> They are using the node Spain2.
>
> The contact email specified at account creation/upgrade was 
> lumetti.consultant at gmail.com <mailto:lumetti.consultant at gmail.com>
>
> The project is close to the end and is conducting user trials with 
> their solution (INTOFOOD), so the non-availability of their FIWARE-Lab 
> resources is particularly problematic.
>
> Can you please help this team?
>
> They are from Italy, so possibly changing to an Italy-based FIWARE-Lab 
> node may help??
>
> Kind regards,
>
> Peter.
>
> *Von:*fabiano.lumetti [mailto:fabiano.lumetti at eostech.it]
> *Gesendet:* Mittwoch, 11. Mai 2016 10:04
> *An:* Peter Einramhof <einramhof at atb-bremen.de 
> <mailto:einramhof at atb-bremen.de>>
> *Cc:* lumetti.consultant at gmail.com 
> <mailto:lumetti.consultant at gmail.com>; 
> FInish-Technology at finish-project.eu 
> <mailto:FInish-Technology at finish-project.eu>; Massimo Garuti 
> <m.garuti at fondazionedemocenter.it 
> <mailto:m.garuti at fondazionedemocenter.it>>; Harald Sundmaeker 
> <sundmaeker at atb-bremen.de <mailto:sundmaeker at atb-bremen.de>>
> *Betreff:* Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine 
> unreachable!!! - PROGETTO INTOFOOD
>
> Dear Peter,
>
> We are using account created as lumetti.consultant at gmail.com 
> <mailto:lumetti.consultant at gmail.com> (we have used different email 
> address respect our company address in order to have separation of 
> messages thta become from FiwareLab)
>
> Our resources are hosted on Spain2 node and after this problem I have 
> sent email to communityaccount at fiware.org 
> <mailto:communityaccount at fiware.org>
>
> It's the third time that we have some problems with virtual machine 
> instances.
>
> The first and second time we have recreated the machine and installed 
> again the software without sent any email to support.
>
> The VMs are unreachable for more than 3 days and there aren't email 
> regarding maintenance of Spain2 Node.
>
> For example, on monday i have tried to restart Larsec VM (our POI 
> Server) and today morning the status of machine was again "Rebooting", 
> then We have deleted instance and create a new POI Server.
>
> Thanks and Regards
>
> Fabiano Lumetti
>
> > ---------- Forwarded message ----------
> > From: *Peter Einramhof* <einramhof at atb-bremen.de 
> <mailto:einramhof at atb-bremen.de>>
> > Date: Wed, May 11, 2016 at 9:49 AM
> > Subject: AW: [FInish-Technology] Fwd: URGENT!!! Virtual Machine 
> unreachable!!! - PROGETTO INTOFOOD
> > To: "f.lumetti at gmail.com <mailto:f.lumetti at gmail.com>" 
> <f.lumetti at gmail.com <mailto:f.lumetti at gmail.com>>, 
> "lumetti.consultant at gmail.com <mailto:lumetti.consultant at gmail.com>" 
> <lumetti.consultant at gmail.com <mailto:lumetti.consultant at gmail.com>>
> > Cc: "FInish-Technology at finish-project.eu 
> <mailto:FInish-Technology at finish-project.eu>" 
> <FInish-Technology at finish-project.eu 
> <mailto:FInish-Technology at finish-project.eu>>, Massimo Garuti 
> <m.garuti at fondazionedemocenter.it 
> <mailto:m.garuti at fondazionedemocenter.it>>, Harald Sundmaeker 
> <sundmaeker at atb-bremen.de <mailto:sundmaeker at atb-bremen.de>>
>
> > Dear Fabiano,
>
> >
>
> > can you please tell me what FIWARE-Lab node(s) you are using (i.e. the region 
> in which the nodes are hosted)?
>
> > I assume the company and project names specified when requesting a FIWARE 
> community account are EOSTECH and INTOFOOD – correct?
>
> > What was the contact email address you specified when requesting the FIWARE 
> community account?
>
> >
>
> > Regarding the issue you are having:
>
> > Are the VMs “only” unreachable from time to time or are they completely gone?
>
> > How often has this happened?
>
> >
>
> > I will relay this information to our FIWARE coach, so that she can help in a 
> more targeted way.
>
> >
>
> > Best regards,
>
> > Peter.
>
> >
>
> >
>
> *> Von:*finish-technology-bounces at atb-bremen.de 
> <mailto:finish-technology-bounces at atb-bremen.de> 
> [mailto:finish-technology-bounces at atb-bremen.de 
> <mailto:finish-technology-bounces at atb-bremen.de>] *Im Auftrag von 
> *Massimo Garuti
> *> Gesendet:* Mittwoch, 11. Mai 2016 08:58
> *> An:* Harald Sundmaeker <sundmaeker at atb-bremen.de 
> <mailto:sundmaeker at atb-bremen.de>>
> *> Cc:* FInish-Technology at finish-project.eu 
> <mailto:FInish-Technology at finish-project.eu>
> *> Betreff:* [FInish-Technology] Fwd: URGENT!!! Virtual Machine 
> unreachable!!! - PROGETTO INTOFOOD
>
> >
>
> > Dear Harald, dear all,
>
> > Eostech contacted me more times regarding problems with the FI-LAB account 
> (see below the last one). Since the whole INTOFOOD application is 
> deployed on the FILAB and since the virtual machines are not stable, 
> they have serious problems with the testing phase involving real 
> farmers and real users.
>
> >
>
> > Can we/you support them in solving the problems? Can we/you formally ask 
> the FI-LAB community to solve the problems? ... even if, considering 
> the type of problem, I suppose more people/projects have similar problems.
>
> >
>
> > Best regards,
>
> > Massimo
>
> >
>
> >
>
> >
>
> > ---------- Forwarded message ----------
> > From: *Fabiano Lumetti* <f.lumetti at gmail.com 
> <mailto:f.lumetti at gmail.com>>
> > Date: 2016-05-10 17:42 GMT+02:00
> > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO 
> INTOFOOD
> > To: Massimo Garuti <m.garuti at fondazionedemocenter.it 
> <mailto:m.garuti at fondazionedemocenter.it>>
>
> > Ciao,
>
> > oggi alcune macchine virtuali sull'account Intofood non risultano più 
> raggiungibili.
>
> > E' già la terza volta che succede e le altre volte avevo rifatto il 
> lavoro ma adesso il tempo stringe.
>
> > Puoi scrivere anche tu, come mentore del progetto, al team in 
> germania per sollecitare un intervento risolutivo "definitivo"?
>
> >
>
> > Di fatto ora sono bloccato su tutte le attività di integrazione con 
> IDM Keyrock e col Server POI
>
> >
>
> > Grazie
>
> > Fabiano
>
> > -----------------------------------------------------------------------------------------------------------------
>
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> > -----------------------------------------------------------------------------------------------------------------
>
> *> P **Please consider the environment before printing this e-mail*
>
> >
>
> > ---------- Forwarded message ----------
> > From: *Fabiano Lumetti* <lumetti.consultant at gmail.com 
> <mailto:lumetti.consultant at gmail.com>>
> > Date: Tue, May 10, 2016 at 5:39 PM
> > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!!
> > To: f.lumetti at gmail.com <mailto:f.lumetti at gmail.com>
>
> > pc
>
> > ---------- Forwarded message ----------
> > From: *Fabiano Lumetti* <lumetti.consultant at gmail.com 
> <mailto:lumetti.consultant at gmail.com>>
> > Date: 2016-05-10 17:39 GMT+02:00
> > Subject: URGENT!!! Virtual Machine unreachable!!!
> > To: communityaccount at fiware.org <mailto:communityaccount at fiware.org>
>
> > Good afternoon,
>
> > Today 2 of my virtual machine are unreachable
>
> > In particular
>
> > - one machine, named "lagazuoi" has lost his internal ip address
>
> > - one machine, named "larsec" has lost his security group
>
> > It's not first time that this situation happen and in the other time i 
> have spent many times to recreate and reconfigure my virtual machine, 
> but this time we are near to due date of our project and we have no 
> time to redo our work.
>
> > Please could you resolve this problem?
>
> > Thanks and Regards
>
> > Fabiano Lumetti
>
> >
>
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>
> >
>
> >
>
>
>
> >
>
> > --
>
>
>
>
>
>
> > -----------------------------------
>
> > Massimo Garuti
>
> > FONDAZIONE DEMOCENTER-SIPE
> > Phone number +39 059 2058146 <tel:%2B39%20059%202058146>
> > E-mail: m.garuti at fondazionedemocenter.it 
> <mailto:m.garuti at fondazionedemocenter.it>
> > http://www.democentersipe.it <http://www.democentersipe.it>
>
> > Via Vivarelli 2 (c/o Campus Unimore)
> > 41125 Modena - Italy
>
>
>
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