From javier.romero at atos.net Wed Nov 4 08:57:33 2015 From: javier.romero at atos.net (Romero, Javier) Date: Wed, 4 Nov 2015 07:57:33 +0000 Subject: [Fiware-fractals-coaching] [Fractals] FILAB account issue In-Reply-To: References: <22B4E3FE0E424241AE69A42B446AD25A014D6497@DEERLM99EX4MSX.ww931.my-it-solutions.net> Message-ID: <22B4E3FE0E424241AE69A42B446AD25A014F02DA@DEERLM99EX4MSX.ww931.my-it-solutions.net> Dear Ilknur It seems the problem is not solved. Below an mail we have received: Hello! We still don't have access to our servers (already more than ten days). Please provide me ASAP with information what should we do so that we can have access to the new node center and to our resources. Regards, Any help would be greatly appreciated. Thanks. BR From: Chulani, Ilknur Sent: Wednesday, September 16, 2015 11:33 AM To: Romero, Javier; FRACTALS coach (fiware-fractals-coaching at lists.fi-ware.org) (fiware-fractals-coaching at lists.fi-ware.org) Subject: RE: [Fractals] FILAB account issue Dear Javier, As I understand: 1- They already have a community account for Nemetschek, correct? Could you give us the name of the id with community account? 2- The personal account for vnaoumov at nemetschek.bg has expired, correct? If this is the case, one easy way to solve this issue is: 1- login with the community 2- go to the cloud portal 3- Add the account for Valentin and other team members to the ?cloud organization? for the company community account. See detailed guide here: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account#How_can_authorize_other_users_to_use_my_cloud_resources.3F Note: Since Valentin?s Fiware lab account has already expired, you may need to create a new account first, using the ?signup? button on the Fiware Lab account page: https://account.lab.fiware.org/ Hope this helps, let us know if you still need pointers. Kind regards, ilknur From: fiware-fractals-coaching-atos-bounces at lists.atosresearch.eu [mailto:fiware-fractals-coaching-atos-bounces at lists.atosresearch.eu] On Behalf Of Romero, Javier Sent: Tuesday, September 15, 2015 4:43 PM To: FRACTALS coach (fiware-fractals-coaching at lists.fi-ware.org) (fiware-fractals-coaching at lists.fi-ware.org) Subject: [Fiware-fractals-coaching-atos] [Fiware-fractals-coaching] [Fractals] FILAB account issue Dear coachers We have received the following issue: Hello! I am contacting you on behalf of Nemetschek company - we are executing a project funded by FRACTALS and have a community account on FIWARE Lab: We have the following problem: one of my colleagues - the Team Leader of the software development team has a personal account, through which he has access to the company account. The problem is that his account expired and now he doesn't have access to any of the company resources on FIWARE. This is a big problem for us and stops all our work which has very strict deadlines for project reporting. So our problem is really URGENT. I am attaching you the e-mail he received from your system regarding his account: Please assist us as soon as possible to fix this problem - we need instructions how to activate his account again - make it community? This is a very serious problem for us because maybe soon the other developers will also be in the same situation - they have the same accounts. Please get in touch with me as soon as possible and give me instructions how to proceed. Thank you in advance! Looking forward to your e-mail. Regards, Thanks for your help. Best Regards This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener informaci?n confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional. Si usted recibe este correo electr?nico por error, gracias por informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ning?n compromiso para el grupo Atos, salvo ratificaci?n escrita por ambas partes. Aunque se esfuerza al m?ximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no ser? responsable de cualesquiera da?os que puedan resultar de una transmisi?n de virus. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener informaci?n confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional. Si usted recibe este correo electr?nico por error, gracias por informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ning?n compromiso para el grupo Atos, salvo ratificaci?n escrita por ambas partes. Aunque se esfuerza al m?ximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no ser? responsable de cualesquiera da?os que puedan resultar de una transmisi?n de virus. -------------- next part -------------- An HTML attachment was scrubbed... URL: From javier.romero at atos.net Thu Nov 5 14:19:12 2015 From: javier.romero at atos.net (Romero, Javier) Date: Thu, 5 Nov 2015 13:19:12 +0000 Subject: [Fiware-fractals-coaching] [Fractals][Olifly] IDM operation details Message-ID: <22B4E3FE0E424241AE69A42B446AD25A014F16D5@DEERLM99EX4MSX.ww931.my-it-solutions.net> Dear coachers We have received the following email from Olifly project: We have some issues integrating IDM in our application, so we came up with some questions... We are developing iOS and android apps for Olifly project. We've made one organization (in filab IDM) for each orchard. We have ORION and PEP proxy Wilma installed on our own server. We are using different fiware-service for each orchard (same name as organization). What we want is simple... ask user for credentials and then allow him to only access the data in Orion, which belongs to his orchard/organization. So for example: we have user "sasoM" which is a member of organization "sasoM_orchard" Images and other data from "sasoM_orchard" are stored in "orion-sasom_orchard" database. We have succesfully implemented the part on iOS which redirects the user to account.lab.fiware.org for login and then redirects him back with valid token. Using this token we are able to get some user info (username ...) but no information about his organizations. We can't access ORION using this token, even though organization "sasom_orchard" is authorized organization for "ORION application" in filab IDM. We can use this token to access ORION if we set Wilma to level 1 security - only checking token validity, no roles. On the other hand, we can succesfully make conatiners and store images in storage GE as an organization, and other members of same organizations can view them. But with storage GE cloud.lab.fiware.org:4730 is used... what's the difference? Also... using storage GE to get intial token we access /v2.0/tokens passing username and password directly, which, as far as I understand Oauth2.0, isn't the correct way to use it. Then with intial token we get info about user's organization from /v2.0/tenants and with tenantId and (again) username and password we get token to acccess organizations storage. It works fine, but shouldn't we do this without directly using username and password? Below is the example code for storage GE access: conn = httplib.HTTPConnection(HOST_AUTH) # retrieve initial token headers = {'Content-Type': 'application/json'} body = '{"auth": {"passwordCredentials":{"username": "'+username+'", "password": "'+password+'"}}}' conn.request("POST", "/v2.0/tokens", body, headers) response = conn.getresponse() data = response.read() datajson = json.loads(data) initialtoken = datajson['access']['token']['id'] logger.info('Initial Token is: ' + initialtoken) # retrieve tenant headers = {'x-auth-token': initialtoken} conn.request("GET", "/v2.0/tenants", None, headers) response = conn.getresponse() data = response.read() datajson = json.loads(data) tenant = datajson['tenants'][3]['id'] for tn in datajson['tenants']: print tn['name'] logger.info('Tenant is: ' + tenant) # retrieve authentication json headers = {'Content-Type': 'application/json'} body = '{"auth": {"tenantId": "'+tenant+'", "passwordCredentials":{"username": "'+username+'", "password": "'+password+'"}}}' conn.request("POST", "/v2.0/tokens", body, headers) response = conn.getresponse() data = response.read() return json.loads(data) Summary: ? What is the correct protocol to access ORION? ? iOS app redirects to account for login ? user enter username and password and is redirected back to iOS app ? iOS app gets token ? and then? ? How can we (if we can ;) ) restrict user to only have access to his own fiware-service? ? What is the difference between account.lab.fiware.org and cloud.lab.fiware.org ? How to use storage GE without passing username and password directly Thanks for the support BR This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener informaci?n confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional. Si usted recibe este correo electr?nico por error, gracias por informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ning?n compromiso para el grupo Atos, salvo ratificaci?n escrita por ambas partes. Aunque se esfuerza al m?ximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no ser? responsable de cualesquiera da?os que puedan resultar de una transmisi?n de virus. -------------- next part -------------- An HTML attachment was scrubbed... URL: From ilknur.chulani at atos.net Tue Nov 17 15:14:12 2015 From: ilknur.chulani at atos.net (Chulani, Ilknur) Date: Tue, 17 Nov 2015 14:14:12 +0000 Subject: [Fiware-fractals-coaching] Your response required Message-ID: Dear Tanya, I am contacting you regarding the FIWARE Lab related requests you have made for MyFARM and Farmbella projects. We have opened several tickets for these issues. , here are the summary tickets: * Farmbella- https://jira.fiware.org/browse/HELP-5199 * MYFARM - https://jira.fiware.org/browse/HELP-4888 Both tickets are awaiting responses from you. Could you kindly take a look and let us know if your problems are solved? Or let us know the exact error you are getting etc. if you still have issues? Thanks in advance, ilknur ?lknur Chulani Technical Lead Research & Innovation ilknur.chulani at atos.net T +90 212 286 4666 ITU ARI-2 Teknokent B Blok K4 34398 Maslak, Istanbul, Turkey www.atosresearch.eu www.atos.net [cid:image002.png at 01CFE2E5.8B76CA80] Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesajyn g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamayynyz, ba?kalaryna g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlaryn g?venli ve hatasyz oldu?unun garantisi olmady?yndan Atos grubu mesajyn i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayary anti-vir?s sistemleri tarafyndan taranmaktadyr, ancak yine de mesajyn vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: Picture (Device Independent Bitmap) 1.jpg Type: image/jpeg Size: 907 bytes Desc: Picture (Device Independent Bitmap) 1.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: Picture (Device Independent Bitmap) 2.jpg Type: image/jpeg Size: 4286 bytes Desc: Picture (Device Independent Bitmap) 2.jpg URL: From TPeneva at nemetschek.bg Tue Nov 17 15:20:13 2015 From: TPeneva at nemetschek.bg (Tania Peneva) Date: Tue, 17 Nov 2015 16:20:13 +0200 Subject: [Fiware-fractals-coaching] Your response required In-Reply-To: References: Message-ID: Hello! Here's the information regarding the two issues: Farmbella- https://jira.fiware.org/browse/HELP-5199 - currently unresolved, Valentin Naumov cannot access the community account for FARMBRELLA project. MYFARM - https://jira.fiware.org/browse/HELP-4888 - already resolved, our VMs were transferred successfully to the Budapest2 node. Best regards, -- Tanya Peneva Accountant - Nemetschek OOD Bulgaria www.nemetschek.bg | e-mail: TPeneva at nemetschek.bg | office: +359-2-4210-988 | mobile: +359-886-464744 DISCLAIMER: Confidential. Dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete it immediately. Nemetschek OOD shall not be liable for the message if altered, changed or falsified. P Please consider the impact on the environment before printing this e-mail From: "Chulani, Ilknur" To: "tpeneva at centermine.com" , "tpeneva at centermine.com" Cc: "Fiware-fractals-coaching at lists.fiware.org" Date: 17.11.2015 16:14 Subject: Your response required Dear Tanya, I am contacting you regarding the FIWARE Lab related requests you have made for MyFARM and Farmbella projects. We have opened several tickets for these issues. , here are the summary tickets: Farmbella- https://jira.fiware.org/browse/HELP-5199 MYFARM - https://jira.fiware.org/browse/HELP-4888 Both tickets are awaiting responses from you. Could you kindly take a look and let us know if your problems are solved? Or let us know the exact error you are getting etc. if you still have issues? Thanks in advance, ilknur ?lknur Chulani Technical Lead Research & Innovation ilknur.chulani at atos.net T +90 212 286 4666 ITU ARI-2 Teknokent B Blok K4 34398 Maslak, Istanbul, Turkey www.atosresearch.eu www.atos.net Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/jpeg Size: 907 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/jpeg Size: 4286 bytes Desc: not available URL: From ilknur.chulani at atos.net Tue Nov 17 15:26:29 2015 From: ilknur.chulani at atos.net (Chulani, Ilknur) Date: Tue, 17 Nov 2015 14:26:29 +0000 Subject: [Fiware-fractals-coaching] Your response required In-Reply-To: References: Message-ID: Thank you very much Tania for your response. Could you give us some details regarding the issue for Farmbella? The Spain node team has added him to your Budapest community account, but what is the error you are getting? Does he get any messages? Or does he see no resources, etc.? Can you send us screenshots of what he is seeing when he logs in? Thanks, ilknur From: Tania Peneva [mailto:TPeneva at nemetschek.bg] Sent: Tuesday, November 17, 2015 4:20 PM To: Chulani, Ilknur Cc: Fiware-fractals-coaching at lists.fiware.org; tpeneva at centermine.com Subject: Re: Your response required Hello! Here's the information regarding the two issues: * Farmbella- https://jira.fiware.org/browse/HELP-5199 - currently unresolved, Valentin Naumov cannot access the community account for FARMBRELLA project. * * MYFARM - https://jira.fiware.org/browse/HELP-4888 - already resolved, our VMs were transferred successfully to the Budapest2 node. * Best regards, -- Tanya Peneva Accountant - Nemetschek OOD Bulgaria www.nemetschek.bg | e-mail: TPeneva at nemetschek.bg | office: +359-2-4210-988 | mobile: +359-886-464744 ________________________________ DISCLAIMER: Confidential. Dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete it immediately. Nemetschek OOD shall not be liable for the message if altered, changed or falsified. P Please consider the impact on the environment before printing this e-mail From: "Chulani, Ilknur" > To: "tpeneva at centermine.com" >, "tpeneva at centermine.com" > Cc: "Fiware-fractals-coaching at lists.fiware.org" > Date: 17.11.2015 16:14 Subject: Your response required ________________________________ Dear Tanya, I am contacting you regarding the FIWARE Lab related requests you have made for MyFARM and Farmbella projects. We have opened several tickets for these issues. , here are the summary tickets: * Farmbella- https://jira.fiware.org/browse/HELP-5199 * MYFARM - https://jira.fiware.org/browse/HELP-4888 Both tickets are awaiting responses from you. Could you kindly take a look and let us know if your problems are solved? Or let us know the exact error you are getting etc. if you still have issues? Thanks in advance, ilknur ?lknur Chulani Technical Lead Research & Innovation ilknur.chulani at atos.net T +90 212 286 4666 ITU ARI-2 Teknokent B Blok K4 34398 Maslak, Istanbul, Turkey www.atosresearch.eu www.atos.net [cid:image002.jpg at 01D12154.90ADBE10] Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 907 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 4286 bytes Desc: image002.jpg URL: From TPeneva at nemetschek.bg Tue Nov 17 15:35:35 2015 From: TPeneva at nemetschek.bg (Tania Peneva) Date: Tue, 17 Nov 2015 16:35:35 +0200 Subject: [Fiware-fractals-coaching] Fw: Problem with FIWARE Lab accounts Message-ID: Hello! I am forwarding you the first e-mail I have send regarding this issue (15.09.2015). Since then (2 months) I have sent you a lot of information regarding this issue and it will take me too much time to resend you everything again. Thank you and best regards, -- Tanya Peneva Accountant - Nemetschek OOD Bulgaria www.nemetschek.bg | e-mail: TPeneva at nemetschek.bg | office: +359-2-4210-988 | mobile: +359-886-464744 DISCLAIMER: Confidential. Dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete it immediately. Nemetschek OOD shall not be liable for the message if altered, changed or falsified. P Please consider the impact on the environment before printing this e-mail ----- Forwarded by Tania Peneva/Nemetschek_BG on 17.11.2015 16:31 ----- From: Tania Peneva/Nemetschek_BG To: tech at fractals-fp7.com Date: 15.09.2015 12:12 Subject: Problem with FIWARE Lab accounts Hello! I am contacting you on behalf of Nemetschek company - we are executing a project funded by FRACTALS and have a community account on FIWARE Lab: We have the following problem: one of my colleagues - the Team Leader of the software development team has a personal account, through which he has access to the company account. The problem is that his account expired and now he doesn't have access to any of the company resources on FIWARE. This is a big problem for us and stops all our work which has very strict deadlines for project reporting. So our problem is really URGENT. I am attaching you the e-mail he received from your system regarding his account: Please assist us as soon as possible to fix this problem - we need instructions how to activate his account again - make it community? This is a very serious problem for us because maybe soon the other developers will also be in the same situation - they have the same accounts. Please get in touch with me as soon as possible and give me instructions how to proceed. Thank you in advance! Looking forward to your e-mail. Regards, -- Tanya Peneva Accountant - Nemetschek OOD Bulgaria www.nemetschek.bg | e-mail: TPeneva at nemetschek.bg | office: +359-2-4210-988 | mobile: +359-886-464744 DISCLAIMER: Confidential. Dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete it immediately. Nemetschek OOD shall not be liable for the message if altered, changed or falsified. P Please consider the impact on the environment before printing this e-mail -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: fiware lab account.png Type: image/png Size: 199351 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: Valentin Naumov account info mail.docx Type: application/octet-stream Size: 12953 bytes Desc: not available URL: From ilknur.chulani at atos.net Tue Nov 17 15:52:03 2015 From: ilknur.chulani at atos.net (Chulani, Ilknur) Date: Tue, 17 Nov 2015 14:52:03 +0000 Subject: [Fiware-fractals-coaching] Problem with FIWARE Lab accounts In-Reply-To: References: Message-ID: Dear Tanya, Please see the thread of communication on these two tickets (they are publicly viewable) regarding this issue: https://jira.fiware.org/browse/HELC-1034 and https://jira.fiware.org/browse/HELP-5199 We understand the issue, but we need more detailed information about the current status. As you can see in HELP-5199, Henar from the Spanish node team found out that your account( tpeneva at nemetschek.bg )was a community account only on the Budapest node, but not on the Spain node where Valentin?s account was on. So she added Spain node to your community account. In theory, you should be able to add Valentin now to your cloud resources through the Cloud portal. Have you tried this again after Henar?s changes? If the issue is still there, what are the steps you followed? and what is the error you are getting? I am afraid we would not be able to help you if you are not able to provide us the exact steps you followed and the exact error you are getting, Regards, ilknur From: Tania Peneva [mailto:TPeneva at nemetschek.bg] Sent: Tuesday, November 17, 2015 4:36 PM To: Chulani, Ilknur Cc: Fiware-fractals-coaching at lists.fiware.org Subject: Fw: Problem with FIWARE Lab accounts Hello! I am forwarding you the first e-mail I have send regarding this issue (15.09.2015). Since then (2 months) I have sent you a lot of information regarding this issue and it will take me too much time to resend you everything again. Thank you and best regards, -- Tanya Peneva Accountant - Nemetschek OOD Bulgaria www.nemetschek.bg | e-mail: TPeneva at nemetschek.bg | office: +359-2-4210-988 | mobile: +359-886-464744 ________________________________ DISCLAIMER: Confidential. Dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete it immediately. Nemetschek OOD shall not be liable for the message if altered, changed or falsified. P Please consider the impact on the environment before printing this e-mail ----- Forwarded by Tania Peneva/Nemetschek_BG on 17.11.2015 16:31 ----- From: Tania Peneva/Nemetschek_BG To: tech at fractals-fp7.com Date: 15.09.2015 12:12 Subject: Problem with FIWARE Lab accounts ________________________________ Hello! I am contacting you on behalf of Nemetschek company - we are executing a project funded by FRACTALS and have a community account on FIWARE Lab: We have the following problem: one of my colleagues - the Team Leader of the software development team has a personal account, through which he has access to the company account. The problem is that his account expired and now he doesn't have access to any of the company resources on FIWARE. This is a big problem for us and stops all our work which has very strict deadlines for project reporting. So our problem is really URGENT. I am attaching you the e-mail he received from your system regarding his account: Please assist us as soon as possible to fix this problem - we need instructions how to activate his account again - make it community? This is a very serious problem for us because maybe soon the other developers will also be in the same situation - they have the same accounts. Please get in touch with me as soon as possible and give me instructions how to proceed. Thank you in advance! Looking forward to your e-mail. Regards, -- Tanya Peneva Accountant - Nemetschek OOD Bulgaria www.nemetschek.bg | e-mail: TPeneva at nemetschek.bg | office: +359-2-4210-988 | mobile: +359-886-464744 ________________________________ DISCLAIMER: Confidential. Dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete it immediately. Nemetschek OOD shall not be liable for the message if altered, changed or falsified. P Please consider the impact on the environment before printing this e-mail ATOS WARNING ! This message contains attachments that could potentially harm your computer. Please make sure you open ONLY attachments from senders you know, trust and is in an e-mail that you are expecting. AVERTISSEMENT ATOS ! Ce message contient des pi?ces jointes qui peuvent potentiellement endommager votre ordinateur. Merci de vous assurer que vous ouvrez uniquement les pi?ces jointes provenant d?emails que vous attendez et dont vous connaissez les exp?diteurs et leur faites confiance. AVISO DE ATOS ! Este mensaje contiene datos adjuntos que pudiera ser que da?aran su ordenador. Aseg?rese de abrir SOLO datos adjuntos enviados desde remitentes de confianza y que procedan de un correo esperado. ATOS WARNUNG ! Diese E-Mail enth?lt Anlagen, welche m?glicherweise ihren Computer besch?digen k?nnten. Bitte beachten Sie, da? Sie NUR Anlagen ?ffnen, von einem Absender den Sie kennen, vertrauen und vom dem Sie vor allem auch E-Mails mit Anlagen erwarten. Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. -------------- next part -------------- An HTML attachment was scrubbed... URL: From TPeneva at nemetschek.bg Tue Nov 17 16:01:27 2015 From: TPeneva at nemetschek.bg (Tania Peneva) Date: Tue, 17 Nov 2015 17:01:27 +0200 Subject: [Fiware-fractals-coaching] Problem with FIWARE Lab accounts In-Reply-To: References: Message-ID: Hello again! I will get back to you with more information tomorrow when I talk to my colleague regarding this issue. Thank you and BR, -- Tanya Peneva Accountant - Nemetschek OOD Bulgaria www.nemetschek.bg | e-mail: TPeneva at nemetschek.bg | office: +359-2-4210-988 | mobile: +359-886-464744 DISCLAIMER: Confidential. Dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete it immediately. Nemetschek OOD shall not be liable for the message if altered, changed or falsified. P Please consider the impact on the environment before printing this e-mail From: "Chulani, Ilknur" To: Tania Peneva Cc: "Fiware-fractals-coaching at lists.fiware.org" Date: 17.11.2015 16:53 Subject: RE: Problem with FIWARE Lab accounts Dear Tanya, Please see the thread of communication on these two tickets (they are publicly viewable) regarding this issue: https://jira.fiware.org/browse/HELC-1034 and https://jira.fiware.org/browse/HELP-5199 We understand the issue, but we need more detailed information about the current status. As you can see in HELP-5199, Henar from the Spanish node team found out that your account( tpeneva at nemetschek.bg )was a community account only on the Budapest node, but not on the Spain node where Valentin?s account was on. So she added Spain node to your community account. In theory, you should be able to add Valentin now to your cloud resources through the Cloud portal. Have you tried this again after Henar?s changes? If the issue is still there, what are the steps you followed? and what is the error you are getting? I am afraid we would not be able to help you if you are not able to provide us the exact steps you followed and the exact error you are getting, Regards, ilknur From: Tania Peneva [mailto:TPeneva at nemetschek.bg] Sent: Tuesday, November 17, 2015 4:36 PM To: Chulani, Ilknur Cc: Fiware-fractals-coaching at lists.fiware.org Subject: Fw: Problem with FIWARE Lab accounts Hello! I am forwarding you the first e-mail I have send regarding this issue (15.09.2015). Since then (2 months) I have sent you a lot of information regarding this issue and it will take me too much time to resend you everything again. Thank you and best regards, -- Tanya Peneva Accountant - Nemetschek OOD Bulgaria www.nemetschek.bg | e-mail: TPeneva at nemetschek.bg | office: +359-2-4210-988 | mobile: +359-886-464744 DISCLAIMER: Confidential. Dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete it immediately. Nemetschek OOD shall not be liable for the message if altered, changed or falsified. P Please consider the impact on the environment before printing this e-mail ----- Forwarded by Tania Peneva/Nemetschek_BG on 17.11.2015 16:31 ----- From: Tania Peneva/Nemetschek_BG To: tech at fractals-fp7.com Date: 15.09.2015 12:12 Subject: Problem with FIWARE Lab accounts Hello! I am contacting you on behalf of Nemetschek company - we are executing a project funded by FRACTALS and have a community account on FIWARE Lab: We have the following problem: one of my colleagues - the Team Leader of the software development team has a personal account, through which he has access to the company account. The problem is that his account expired and now he doesn't have access to any of the company resources on FIWARE. This is a big problem for us and stops all our work which has very strict deadlines for project reporting. So our problem is really URGENT. I am attaching you the e-mail he received from your system regarding his account: Please assist us as soon as possible to fix this problem - we need instructions how to activate his account again - make it community? This is a very serious problem for us because maybe soon the other developers will also be in the same situation - they have the same accounts. Please get in touch with me as soon as possible and give me instructions how to proceed. Thank you in advance! Looking forward to your e-mail. Regards, -- Tanya Peneva Accountant - Nemetschek OOD Bulgaria www.nemetschek.bg | e-mail: TPeneva at nemetschek.bg | office: +359-2-4210-988 | mobile: +359-886-464744 DISCLAIMER: Confidential. Dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete it immediately. Nemetschek OOD shall not be liable for the message if altered, changed or falsified. P Please consider the impact on the environment before printing this e-mail ATOS WARNING ! This message contains attachments that could potentially harm your computer. Please make sure you open ONLY attachments from senders you know, trust and is in an e-mail that you are expecting. AVERTISSEMENT ATOS ! Ce message contient des pi?ces jointes qui peuvent potentiellement endommager votre ordinateur. Merci de vous assurer que vous ouvrez uniquement les pi?ces jointes provenant d?emails que vous attendez et dont vous connaissez les exp?diteurs et leur faites confiance. AVISO DE ATOS ! Este mensaje contiene datos adjuntos que pudiera ser que da?aran su ordenador. Aseg?rese de abrir SOLO datos adjuntos enviados desde remitentes de confianza y que procedan de un correo esperado. ATOS WARNUNG ! Diese E-Mail enth?lt Anlagen, welche m?glicherweise ihren Computer besch?digen k?nnten. Bitte beachten Sie, da? Sie NUR Anlagen ?ffnen, von einem Absender den Sie kennen, vertrauen und vom dem Sie vor allem auch E-Mails mit Anlagen erwarten. Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. -------------- next part -------------- An HTML attachment was scrubbed... URL: