From javier.romero at atos.net Wed Mar 9 12:50:21 2016 From: javier.romero at atos.net (Romero, Javier) Date: Wed, 9 Mar 2016 11:50:21 +0000 Subject: [Fiware-fractals-coaching] [Fractals][Grow-and-Link] IDM issue Message-ID: <22B4E3FE0E424241AE69A42B446AD25A0153B1BE@DEERLM99EX4MSX.ww931.my-it-solutions.net> Dear coachers The following issue related with IDM has been submitted by Grow-and-Link project: Dear all, I am writing you to let you know some problems arose in the implementation of authentication components for gathered information within grow-&-link project. We have deployed our own IdM server, which we access through web and we can perform basic operations such as create users, get tokens and some queries. However, it is not possible to authenticate as we receive errors. We have tried both pep proxy options (steelskin and wilma) with not success. We get the following errors: Using PepProxy steelskin: ? Status Code: 500 ? Response: { "name": "PEPPROXYAUTHENTICATION_REJECTED", "message": "Proxy authentication was rejected with code: 401" } Con esta configuraci?n: (campos relevantes unicamente en config.js): // Protected Resource configuration config.resource = { original: { host: 'localhost', port: 1026 }, proxy: { port: 4003, adminPort: 11211 } }; // Access Control configuration config.access = { disable: true, protocol: 'http', host: '192.168.1.101', port: 4002, path: '/pdp/v3' } // User identity configuration config.authentication = { checkHeaders: false, module: 'keystone', user: 'pepproxyc2*', //generated by KeyRock IDM password: '31', //generated by KeyRock IDM domainName: 'default', retries: 3, cacheTTLs: { users: 1000, projectIds: 1000, roles: 60 }, options: { protocol: 'http', host: '192.168.1.101', port: 4002, path: '/v3/role_assignments', authPath: '/v3/auth/tokens' } }; // Security configuration config.ssl = { active: false, keyFile: '', certFile: '' } config.logLevel = 'DEBUG'; // List of component middlewares config.middlewares = { require: 'lib/plugins/orionPlugin', functions: [ 'extractCBAction' ] }; config.dieOnRedirectError = false; config.componentName = 'orion'; config.resourceNamePrefix = 'fiware:'; config.bypass = false; config.bypassRoleId = ''; Keyrock: domain: default service: keystone /v3/auth/tokens ------------------------------------------------------------------------------------------------------------ Whereas wilma proxy: 2016-03-08 17:08:19.361 - INFO: IDM-Client - Checking token with IDM... 2016-03-08 17:08:19.365 - ERROR: Server - Caught exception: SyntaxError: Unexpected token E with this config.js file (reelevant fields only): config.pep_port = 10000; config.https = undefined; config.account_host = 'http://192.168.1.101:8000'; //KeyRock IDM - horizon instance. config.keystone_host = 'http://192.168.1.101'; //KeyRock IDM - keystone instance. config.keystone_port = 4002; config.app_host = 'http://192.168.1.102'; config.app_port = '4000'; config.app_ssl = false; config.username = 'pep_proxy_5e***'; //generated by KeyRock IDM config.password = 'ce***'; //generated by KeyRock IDM config.azf = { enabled: false, host: 'auth.lab.fiware.org', port: 6019, path: '/authzforce/domains/', custom_policy: undefined // use undefined to default policy checks (HTTP verb + path). }; config.public_paths = ['/login', '/signup']; We have checked all information and tried all possible alternatives. Finally, we ask at Stackoverflow, awaiting for response Question link can be found here: https://ask.fiware.org/question/419/idm-keystone-authentication-error-for-both-wilma-and-steelkin/ Thanks for the help BR --------------------------------- A. Javier Romero Negr?n MRE - Atos Research & Innovation www.atos.net Feel free to download our booklet at http://atos.net/en-us/home/we-are/insights-innovation/research-and-innovation.html This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener informaci?n confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional. Si usted recibe este correo electr?nico por error, gracias por informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ning?n compromiso para el grupo Atos, salvo ratificaci?n escrita por ambas partes. Aunque se esfuerza al m?ximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no ser? responsable de cualesquiera da?os que puedan resultar de una transmisi?n de virus. -------------- next part -------------- An HTML attachment was scrubbed... URL: From orfetheo at di.uoa.gr Fri Mar 11 17:10:33 2016 From: orfetheo at di.uoa.gr (Orfeas-Dimitrios Theofanis) Date: Fri, 11 Mar 2016 18:10:33 +0200 Subject: [Fiware-fractals-coaching] Migration from PiraeusN node. Message-ID: <30282701-3DC9-425E-8E1F-9A5C0FEC0014@di.uoa.gr> Dear FIWARE team, I tried to contact fiware-lab-help at lists.fiware.org about this but my e-mail got rejected. Is there any update on the migration of the PiraeusN node instaces? There are issues with some FRACTALS accelerator projects that don?t yet have access to the new nodes. I?m quoting the FARM@ project: ?To whom it might concern, Hi, we are part of the FRACTALS accelerator, with project name FARM@, and we have a community account on FIWARE Lab (fiware at ingsoftware.com ). We still did not receive access to new node (Prague) and that is a big problem for us. Our application was hosted on PiraeusN node and now we need that VM migrated to Prague node. Can you please check when will this migration be finished, our deadline to finish the project is very soon. Dear Users, tomorrow Friday February 26th your VM's will be shut down in order to create the appropriate snapshots and migrate them to a new node. We expect this process to be finished early next week. If you wish to shut your vm's down by yourself please proceed to do so. This email is concerning ONLY the users who replied in our survey and declared an interest of migrating the VM's to another node. Best regards, PiraeusN Node Helpdesk team ?Thanks,?? If the PiraeusN node is unavailable, when will the migrate to the new node be complete? Thanks in advance. Best Regards, Orfeas Theofanis, SCAN lab National and Kapodistrian University of Athens Department of Informatics and Telecommunications Panepistimiopolis, Ilisia 157 84 Athens, Greece -------------- next part -------------- An HTML attachment was scrubbed... URL: From ilknur.chulani at atos.net Fri Mar 11 17:45:13 2016 From: ilknur.chulani at atos.net (Chulani, Ilknur) Date: Fri, 11 Mar 2016 16:45:13 +0000 Subject: [Fiware-fractals-coaching] Migration from PiraeusN node. In-Reply-To: <30282701-3DC9-425E-8E1F-9A5C0FEC0014@di.uoa.gr> References: <30282701-3DC9-425E-8E1F-9A5C0FEC0014@di.uoa.gr> Message-ID: Hi Orfeas, Could you tell us which other projects/SMEs exactly still don?t have the migration completed? And between which nodes? So we can follow up better. Thanks, ilknur From: fiware-fractals-coaching-bounces at lists.fiware.org [mailto:fiware-fractals-coaching-bounces at lists.fiware.org] On Behalf Of Orfeas-Dimitrios Theofanis Sent: Friday, March 11, 2016 6:11 PM To: fiware-fractals-coaching at lists.fi-ware.org Cc: Dimitris Soukaras Subject: [Fiware-fractals-coaching] Migration from PiraeusN node. Dear FIWARE team, I tried to contact fiware-lab-help at lists.fiware.org about this but my e-mail got rejected. Is there any update on the migration of the PiraeusN node instaces? There are issues with some FRACTALS accelerator projects that don?t yet have access to the new nodes. I?m quoting the FARM@ project: ?To whom it might concern, Hi, we are part of the FRACTALS accelerator, with project name FARM@, and we have a community account on FIWARE Lab (fiware at ingsoftware.com). We still did not receive access to new node (Prague) and that is a big problem for us. Our application was hosted on PiraeusN node and now we need that VM migrated to Prague node. Can you please check when will this migration be finished, our deadline to finish the project is very soon. Dear Users, tomorrow Friday February 26th your VM's will be shut down in order to create the appropriate snapshots and migrate them to a new node. We expect this process to be finished early next week. If you wish to shut your vm's down by yourself please proceed to do so. This email is concerning ONLY the users who replied in our survey and declared an interest of migrating the VM's to another node. Best regards, PiraeusN Node Helpdesk team ?Thanks,?? If the PiraeusN node is unavailable, when will the migrate to the new node be complete? Thanks in advance. Best Regards, Orfeas Theofanis, SCAN lab National and Kapodistrian University of Athens Department of Informatics and Telecommunications Panepistimiopolis, Ilisia 157 84 Athens, Greece Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. -------------- next part -------------- An HTML attachment was scrubbed... URL: From javier.romero at atos.net Tue Mar 29 16:19:41 2016 From: javier.romero at atos.net (Romero, Javier) Date: Tue, 29 Mar 2016 14:19:41 +0000 Subject: [Fiware-fractals-coaching] FIWARE Lab resources issue In-Reply-To: References: Message-ID: <22B4E3FE0E424241AE69A42B446AD25A01547B0D@DEERLM99EX4MSX.ww931.my-it-solutions.net> Dear Aleksandar Really don?t know if there is a Budapest node helpdesk. You best bet is to contact the fiware coaches (in cc) BR From: Aleksandar Siposki [mailto:siposki at gmail.com] Sent: Tuesday, March 29, 2016 2:15 PM To: Romero, Javier; Stevan; coaches-help-desk-jira at fi-ware.org Subject: Fwd: FIWARE Lab resources issue Dear Javier, we are still periodicalz having trouble with the resources on the Budapest2 node. We have been able to reboot the 2 of our instances, but the third is in status rebooting for hours now. Is there a direct helpdesk on the Budapest node that we can write if this and similar problems occur? Regards, Aleksandar ?iposki, PAYS development team, FRACTALS project. ---------- Forwarded message ---------- From: Aleksandar Siposki > Date: 2016-03-24 9:05 GMT+01:00 Subject: FIWARE Lab resources issue To: coaches-help-desk-jira at fi-ware.org, "Romero, Javier" > Dear Burak, Javier, we have trouble accessing our FIWARE resources on the Budapest2 node. Is there a direct contact to the budapest help desk that you can provide for these and similar issues? Can you help soon? Regards, Aleksandar ?iposki, PAYS development team. FRACTALS project This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener informaci?n confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional. Si usted recibe este correo electr?nico por error, gracias por informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ning?n compromiso para el grupo Atos, salvo ratificaci?n escrita por ambas partes. Aunque se esfuerza al m?ximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no ser? responsable de cualesquiera da?os que puedan resultar de una transmisi?n de virus. -------------- next part -------------- An HTML attachment was scrubbed... URL: From ilknur.chulani at atos.net Tue Mar 29 16:23:14 2016 From: ilknur.chulani at atos.net (Chulani, Ilknur) Date: Tue, 29 Mar 2016 14:23:14 +0000 Subject: [Fiware-fractals-coaching] FIWARE Lab resources issue In-Reply-To: <22B4E3FE0E424241AE69A42B446AD25A01547B0D@DEERLM99EX4MSX.ww931.my-it-solutions.net> References: <22B4E3FE0E424241AE69A42B446AD25A01547B0D@DEERLM99EX4MSX.ww931.my-it-solutions.net> Message-ID: Hi Aleksandar, You can write directly to fiware-lab-help at lists.fiware.org , then the HELP desk team will assign it to the Budapest node team. If you do not hear back from them in a timely manner, you can write to fiware-fractals-coaching at lists.fiware.org and we can follow up on it. Best regards, ilknur From: fiware-fractals-coaching-atos-bounces at lists.atosresearch.eu [mailto:fiware-fractals-coaching-atos-bounces at lists.atosresearch.eu] On Behalf Of Romero, Javier Sent: Tuesday, March 29, 2016 5:20 PM To: Aleksandar Siposki; Stevan Cc: FRACTALS coach (fiware-fractals-coaching at lists.fi-ware.org) (fiware-fractals-coaching at lists.fi-ware.org) Subject: Re: [Fiware-fractals-coaching-atos] [Fiware-fractals-coaching] FIWARE Lab resources issue Dear Aleksandar Really don?t know if there is a Budapest node helpdesk. You best bet is to contact the fiware coaches (in cc) BR From: Aleksandar Siposki [mailto:siposki at gmail.com] Sent: Tuesday, March 29, 2016 2:15 PM To: Romero, Javier; Stevan; coaches-help-desk-jira at fi-ware.org Subject: Fwd: FIWARE Lab resources issue Dear Javier, we are still periodicalz having trouble with the resources on the Budapest2 node. We have been able to reboot the 2 of our instances, but the third is in status rebooting for hours now. Is there a direct helpdesk on the Budapest node that we can write if this and similar problems occur? Regards, Aleksandar ?iposki, PAYS development team, FRACTALS project. ---------- Forwarded message ---------- From: Aleksandar Siposki > Date: 2016-03-24 9:05 GMT+01:00 Subject: FIWARE Lab resources issue To: coaches-help-desk-jira at fi-ware.org, "Romero, Javier" > Dear Burak, Javier, we have trouble accessing our FIWARE resources on the Budapest2 node. Is there a direct contact to the budapest help desk that you can provide for these and similar issues? Can you help soon? Regards, Aleksandar ?iposki, PAYS development team. FRACTALS project This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener informaci?n confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional. Si usted recibe este correo electr?nico por error, gracias por informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ning?n compromiso para el grupo Atos, salvo ratificaci?n escrita por ambas partes. Aunque se esfuerza al m?ximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no ser? responsable de cualesquiera da?os que puedan resultar de una transmisi?n de virus. Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. -------------- next part -------------- An HTML attachment was scrubbed... URL: From ilknur.chulani at atos.net Tue Mar 29 16:30:39 2016 From: ilknur.chulani at atos.net (Chulani, Ilknur) Date: Tue, 29 Mar 2016 14:30:39 +0000 Subject: [Fiware-fractals-coaching] FIWARE Lab resources issue References: <22B4E3FE0E424241AE69A42B446AD25A01547B0D@DEERLM99EX4MSX.ww931.my-it-solutions.net> Message-ID: Dear Aleksandar, It seems your email already created a ticket: https://jira.fiware.org/browse/HELC-1339 I am opening a lab ticket to re-direct your request. You do not need to send any other emails to open a new ticket for this issue. However, for any future requests, please send your request to fiware-lab-help at lists.fiware.org or fiware-fractals-coaching at lists.fiware.org Thanks, ilknur From: Chulani, Ilknur Sent: Tuesday, March 29, 2016 5:23 PM To: Romero, Javier; Aleksandar Siposki; Stevan Cc: FRACTALS coach (fiware-fractals-coaching at lists.fi-ware.org) (fiware-fractals-coaching at lists.fi-ware.org) Subject: RE: FIWARE Lab resources issue Hi Aleksandar, You can write directly to fiware-lab-help at lists.fiware.org , then the HELP desk team will assign it to the Budapest node team. If you do not hear back from them in a timely manner, you can write to fiware-fractals-coaching at lists.fiware.org and we can follow up on it. Best regards, ilknur From: fiware-fractals-coaching-atos-bounces at lists.atosresearch.eu [mailto:fiware-fractals-coaching-atos-bounces at lists.atosresearch.eu] On Behalf Of Romero, Javier Sent: Tuesday, March 29, 2016 5:20 PM To: Aleksandar Siposki; Stevan Cc: FRACTALS coach (fiware-fractals-coaching at lists.fi-ware.org) (fiware-fractals-coaching at lists.fi-ware.org) Subject: Re: [Fiware-fractals-coaching-atos] [Fiware-fractals-coaching] FIWARE Lab resources issue Dear Aleksandar Really don?t know if there is a Budapest node helpdesk. You best bet is to contact the fiware coaches (in cc) BR From: Aleksandar Siposki [mailto:siposki at gmail.com] Sent: Tuesday, March 29, 2016 2:15 PM To: Romero, Javier; Stevan; coaches-help-desk-jira at fi-ware.org Subject: Fwd: FIWARE Lab resources issue Dear Javier, we are still periodicalz having trouble with the resources on the Budapest2 node. We have been able to reboot the 2 of our instances, but the third is in status rebooting for hours now. Is there a direct helpdesk on the Budapest node that we can write if this and similar problems occur? Regards, Aleksandar ?iposki, PAYS development team, FRACTALS project. ---------- Forwarded message ---------- From: Aleksandar Siposki > Date: 2016-03-24 9:05 GMT+01:00 Subject: FIWARE Lab resources issue To: coaches-help-desk-jira at fi-ware.org, "Romero, Javier" > Dear Burak, Javier, we have trouble accessing our FIWARE resources on the Budapest2 node. Is there a direct contact to the budapest help desk that you can provide for these and similar issues? Can you help soon? Regards, Aleksandar ?iposki, PAYS development team. FRACTALS project This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener informaci?n confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional. Si usted recibe este correo electr?nico por error, gracias por informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ning?n compromiso para el grupo Atos, salvo ratificaci?n escrita por ambas partes. Aunque se esfuerza al m?ximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no ser? responsable de cualesquiera da?os que puedan resultar de una transmisi?n de virus. Bu mesaj ve ekleri g?nderilen ki?iye ?zeldir ve gizli bilgiler i?erebilir. E?er mesaj?n g?nderilmek istendi?i ki?i de?ilseniz l?tfen kopyalamay?n?z, ba?kalar?na g?ndermeyiniz ve g?ndericiyi bilgilendiriniz. Internet ?zerinden g?nderilen mesajlar?n g?venli ve hatas?z oldu?unun garantisi olmad???ndan Atos grubu mesaj?n i?eri?inden sorumlu tutulamaz. G?ndericinin bilgisayar? anti-vir?s sistemleri taraf?ndan taranmaktad?r, ancak yine de mesaj?n vir?s i?ermedi?i garanti edilemez ve g?nderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. -------------- next part -------------- An HTML attachment was scrubbed... URL: From siposki at gmail.com Tue Mar 29 16:36:50 2016 From: siposki at gmail.com (Aleksandar Siposki) Date: Tue, 29 Mar 2016 16:36:50 +0200 Subject: [Fiware-fractals-coaching] FIWARE Lab resources issue In-Reply-To: References: <22B4E3FE0E424241AE69A42B446AD25A01547B0D@DEERLM99EX4MSX.ww931.my-it-solutions.net> Message-ID: Hello Ilknur, Thank you for the details and for opening the JIRA ticket. My future response will be through designated mail accounts. Regards, Aleksandar 2016-03-29 16:30 GMT+02:00 Chulani, Ilknur : > Dear Aleksandar, > > It seems your email already created a ticket: > https://jira.fiware.org/browse/HELC-1339 > > I am opening a lab ticket to re-direct your request. You do not need to > send any other emails to open a new ticket for this issue. > > > > However, for any future requests, please send your request to > fiware-lab-help at lists.fiware.org or > fiware-fractals-coaching at lists.fiware.org > > > > Thanks, > > > > ilknur > > > > *From:* Chulani, Ilknur > *Sent:* Tuesday, March 29, 2016 5:23 PM > *To:* Romero, Javier; Aleksandar Siposki; Stevan > *Cc:* FRACTALS coach (fiware-fractals-coaching at lists.fi-ware.org) ( > fiware-fractals-coaching at lists.fi-ware.org) > *Subject:* RE: FIWARE Lab resources issue > > > > Hi Aleksandar, > > > > You can write directly to fiware-lab-help at lists.fiware.org , then the > HELP desk team will assign it to the Budapest node team. > > > > If you do not hear back from them in a timely manner, you can write to > fiware-fractals-coaching at lists.fiware.org and we can follow up on it. > > > > Best regards, > > > > ilknur > > > > *From:* fiware-fractals-coaching-atos-bounces at lists.atosresearch.eu [ > mailto:fiware-fractals-coaching-atos-bounces at lists.atosresearch.eu > ] *On Behalf > Of *Romero, Javier > *Sent:* Tuesday, March 29, 2016 5:20 PM > *To:* Aleksandar Siposki; Stevan > *Cc:* FRACTALS coach (fiware-fractals-coaching at lists.fi-ware.org) ( > fiware-fractals-coaching at lists.fi-ware.org) > *Subject:* Re: [Fiware-fractals-coaching-atos] [Fiware-fractals-coaching] > FIWARE Lab resources issue > > > > Dear Aleksandar > > > > Really don?t know if there is a Budapest node helpdesk. You best bet is to > contact the fiware coaches (in cc) > > > > BR > > > > *From:* Aleksandar Siposki [mailto:siposki at gmail.com ] > *Sent:* Tuesday, March 29, 2016 2:15 PM > *To:* Romero, Javier; Stevan; coaches-help-desk-jira at fi-ware.org > *Subject:* Fwd: FIWARE Lab resources issue > > > > Dear Javier, > > we are still periodicalz having trouble with the resources on the > Budapest2 node. > > We have been able to reboot the 2 of our instances, but the third is in > status rebooting for hours now. > > Is there a direct helpdesk on the Budapest node that we can write if this > and similar problems occur? > > > > Regards, > > Aleksandar ?iposki, > > PAYS development team, > > FRACTALS project. > > > > ---------- Forwarded message ---------- > From: *Aleksandar Siposki* > Date: 2016-03-24 9:05 GMT+01:00 > Subject: FIWARE Lab resources issue > To: coaches-help-desk-jira at fi-ware.org, "Romero, Javier" < > javier.romero at atos.net> > > Dear Burak, Javier, > > we have trouble accessing our FIWARE resources on the Budapest2 node. > > Is there a direct contact to the budapest help desk that you can provide > for these and similar issues? > > Can you help soon? > > Regards, > > Aleksandar ?iposki, > > PAYS development team. > > FRACTALS project > > > > This e-mail and the documents attached are confidential and intended > solely for the addressee; it may also be privileged. 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