Dear Partners, Let me inform there're statistics available for the TECH HELP DESK. As you know this incoming issues to the help desk are assigned to GE owners, who deal with them in the help-desk if issues are about knowledge or configuration, or cloned by GE owners to their corresponding backlog to insert it there when possible. At conceptual level, this peculiarity can make our reaction time longer than for other channels. I see however we may also suffer the effect of "forgetting issues" as it's happening in other components. [cid:image002.jpg at 01D07B62.B88E9D70] Please, check your issues. Unresolved issues are available at : http://backlog.fiware.org/helpdesk/main [cid:image006.jpg at 01D07B62.B88E9D70] Thanks for cooperation!!! Let me inform views for the backlog from chapters to GE's have been completed with an historic graph, which make possible to understand their evolution better. Find below the snapshot for Chapters Evolution [cid:image007.jpg at 01D07B62.B88E9D70] Kind regards, Manuel ---------------------------- Manuel Escriche Vicente Agile Project Manager/Leader FI-WARE Initiative Telefónica Digital Parque Tecnológico C/ Abraham Zacuto, 10 47151 - Boecillo Valladolid - Spain Tfno: +34.91.312.99.72 Fax: +34.983.36.75.64 http://www.tid.es<http://www.tid.es/> ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://lists.fiware.org/private/fiware-iot/attachments/20150420/1f1c4ed8/attachment.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 33795 bytes Desc: image002.jpg URL: <https://lists.fiware.org/private/fiware-iot/attachments/20150420/1f1c4ed8/attachment.jpg> -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 68824 bytes Desc: image006.jpg URL: <https://lists.fiware.org/private/fiware-iot/attachments/20150420/1f1c4ed8/attachment-0001.jpg> -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.jpg Type: image/jpeg Size: 19646 bytes Desc: image007.jpg URL: <https://lists.fiware.org/private/fiware-iot/attachments/20150420/1f1c4ed8/attachment-0002.jpg>
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