[Fiware-iot] How to answer in the help desk!!

MANUEL ESCRICHE VICENTE manuel.escrichevicente at telefonica.com
Wed Sep 30 11:30:59 CEST 2015


Please, Christophe, I've seen you aren't using the write procedure to answer in the help desk.

Writing comments is alright with internal jira users, but when it's external (see the reporter field), we have to use a different procedure; otherwise the end user doesn't get the feedback.
Please, read how to email an issue in the link below: (Thanks!!)
http://backlog.fiware.org/guide/tracker.html#email-issue

And please, send another comment by using it to make the end user aware!!!

Please, other partners in the chapter, if you weren't aware, please take note as well. Thanks!!

[cid:image003.jpg at 01D0FB73.64FD5840]
----------------------------
Manuel Escriche Vicente
Agile Project Manager/Leader
FI-WARE Initiative
Telefónica Digital
Parque Tecnológico
C/ Abraham Zacuto, 10
47151 - Boecillo
Valladolid - Spain
Tfno: +34.91.312.99.72
Fax: +34.983.36.75.64
http://www.tid.es<http://www.tid.es/>


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