[Fiware-lab-federation-nodes] How to handle Community Account expiration

[Pietropaolo Alfonso]

Thanks Sean,
I’m taking note of that in order to discuss at chapter level.

Kind regards,
Alfonso

Il giorno 06 mag 2016, alle ore 11:55, Murphy Seán (murp) <murp at zhaw.ch<mailto:murp at zhaw.ch>> ha scritto:

Hi all,

If this is being significantly rethought, I'd add some requirements from the operations
side:
- we don't think it is possible to update the node that a user is associated with without
updating the dates that the user is a community user for
-- this seemed strange to us and we would recommend changing
- as node operators, we would like to receive (say) monthly list of current community
users and how many are due to expire
- we would also like to be able to access this information at any time, ie via a web interface
we could obtain a list of current community users, perhaps with the amount of days remaining
until expiry.

We have noticed some situations where individuals had community user status and were
not associated with any particular node: this meant that they could access all nodes (subject
to default quotas in nodes, obviously) - we flagged this issue with Alvaro and I guess he is
looking into it.

BR,
Seán.

________________________________
From: fiware-lab-federation-nodes-bounces at lists.fiware.org<mailto:fiware-lab-federation-nodes-bounces at lists.fiware.org> [fiware-lab-federation-nodes-bounces at lists.fiware.org<mailto:fiware-lab-federation-nodes-bounces at lists.fiware.org>] on behalf of Federico Michele Facca [federico.facca at martel-innovate.com<mailto:federico.facca at martel-innovate.com>]
Sent: 06 May 2016 09:40
To: Pietropaolo Alfonso
Cc: fiware-lab-federation-nodes at lists.fiware.org<mailto:fiware-lab-federation-nodes at lists.fiware.org>
Subject: Re: [Fiware-lab-federation-nodes] How to handle Community Account expiration

Hi All,
probably it could be beneficial also to set-up a way to request for extension of the accounts (or modifications) through jira in a similar way we handle new account requests. Thoughts?

Federico

Dr. Federico Michele Facca
Head of Martel Lab

Martel Innovate
Dorfstrasse 73 - 3073 Gümligen (Switzerland)
0041 78 807 58 38
0041 31 994 25 25
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On 29 Apr 2016, at 10:49, Pietropaolo Alfonso <Alfonso.Pietropaolo at eng.it<x-msg://6/redir.aspx?REF=xdHhbaHuF1h4ak-IJJ6q2Oyn8JOoa9W-YcE44r5hsmzVOv3Pk3XTCAFtYWlsdG86QWxmb25zby5QaWV0cm9wYW9sb0BlbmcuaXQ.>> wrote:

Thanks Ilknur for your suggestion.

All proposals are welcome in order to define the best workflow.


Alfonso

Il giorno 29 apr 2016, alle ore 10:22, Chulani, Ilknur <ilknur.chulani at atos.net<x-msg://6/redir.aspx?REF=Oe1fOk49w_0QRr7P7uHSlswm9ggEDpXBubHrqG0O68PVOv3Pk3XTCAFtYWlsdG86aWxrbnVyLmNodWxhbmlAYXRvcy5uZXQ.>> ha scritto:

Dear Alfonso,

Thanks very much for initiating action on this! My suggestion would be to inform the users as early as possible, i.e. not wait till 10 days before the expiry.

Sometimes the main account holder of the SME is  on holidays or sick leave, etc., then they don’t get crucial messages like this in a timely manner. So the first reminder can be sent out even one or two months  before the expiry date. My two cents ☺

Thanks a lot again,

ilknur

From: fiware-lab-federation-nodes-bounces at lists.fiware.org<x-msg://6/redir.aspx?REF=wWz87SvI47xf29xuwVuzNk1gawTND-_xrYDr6TWX7qDVOv3Pk3XTCAFtYWlsdG86Zml3YXJlLWxhYi1mZWRlcmF0aW9uLW5vZGVzLWJvdW5jZXNAbGlzdHMuZml3YXJlLm9yZw..> [mailto:fiware-lab-federation-nodes-bounces at lists.fiware.org<x-msg://6/redir.aspx?REF=wWz87SvI47xf29xuwVuzNk1gawTND-_xrYDr6TWX7qDVOv3Pk3XTCAFtYWlsdG86Zml3YXJlLWxhYi1mZWRlcmF0aW9uLW5vZGVzLWJvdW5jZXNAbGlzdHMuZml3YXJlLm9yZw..>] On Behalf Of Pietropaolo Alfonso
Sent: Thursday, April 28, 2016 5:55 PM
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Subject: Re: [Fiware-lab-federation-nodes] How to handle Community Account expiration

Hi Fernando,
my proposal was 10, 5, 0 days before the expiration in order to send 3 reminder. But of course we can change this number according to all of you needs and experience with users.


Alfonso

Il giorno 28 apr 2016, alle ore 16:32, FERNANDO LOPEZ AGUILAR <fernando.lopezaguilar at telefonica.com<x-msg://6/redir.aspx?REF=Hg8OoeU5h8P--7muedZEg1W1MCOadpMH_8Oo587SgMvVOv3Pk3XTCAFtYWlsdG86ZmVybmFuZG8ubG9wZXphZ3VpbGFyQHRlbGVmb25pY2EuY29t>> ha scritto:

Inline

From: <fiware-lab-federation-nodes-bounces at lists.fiware.org<x-msg://6/redir.aspx?REF=wWz87SvI47xf29xuwVuzNk1gawTND-_xrYDr6TWX7qDVOv3Pk3XTCAFtYWlsdG86Zml3YXJlLWxhYi1mZWRlcmF0aW9uLW5vZGVzLWJvdW5jZXNAbGlzdHMuZml3YXJlLm9yZw..>> on behalf of Pietropaolo Alfonso <Alfonso.Pietropaolo at eng.it<x-msg://6/redir.aspx?REF=xdHhbaHuF1h4ak-IJJ6q2Oyn8JOoa9W-YcE44r5hsmzVOv3Pk3XTCAFtYWlsdG86QWxmb25zby5QaWV0cm9wYW9sb0BlbmcuaXQ.>>
Date: Thursday 28 April 2016 at 16:01
To: "fiware-lab-federation-nodes at lists.fiware.org<x-msg://6/redir.aspx?REF=H6JELXD2sHpI99vgrKWfk1OqX8QnmQhEqtv73wK5KHkxnf_Pk3XTCAFtYWlsdG86Zml3YXJlLWxhYi1mZWRlcmF0aW9uLW5vZGVzQGxpc3RzLmZpd2FyZS5vcmc.>" <fiware-lab-federation-nodes at lists.fiware.org<x-msg://6/redir.aspx?REF=H6JELXD2sHpI99vgrKWfk1OqX8QnmQhEqtv73wK5KHkxnf_Pk3XTCAFtYWlsdG86Zml3YXJlLWxhYi1mZWRlcmF0aW9uLW5vZGVzQGxpc3RzLmZpd2FyZS5vcmc.>>
Subject: [Fiware-lab-federation-nodes] How to handle Community Account expiration

Dear Fernando, All,
I’d like to share with you an update regarding the issue about expiring/expired Community Account.

I raised such issue to Stefano (WP Leader) and in a few words his proposal is to ask users affected by the expiration if they want to continue using FIWARE Lab. If they reply, then we should give them 9 more month by default.

As I said, that is in a few words the proposal, but it is on us how to do that in technical terms… I'm sure there are different ways to reach the same goal.

For instance:

- Is there a chance to create a script that send automatic emails to all Community Users (those who are close to the expiring date) informing them that within 10, 5, 0…days their account expire and if they want to continue using FIWARE Lab they must open a ticket for the target node ?

This functionality is under development in the Skuld component. The only thing that we had to know is the time to send this information.

Looking forward to more proposal and technical tips from all of you.

I want to start and prioritize this discussion because I will be absent next week but this problem is becoming quite urgent.

Kind regards,
Alfonso


Alfonso Pietropaolo

Research and Development Laboratory
Engineering Ingegneria Informatica S.p.A. <x-msg://6/redir.aspx?REF=pWtSkdZZz6om_KaNPK2ln3bBnTSceZ2KUohpx7NmfIkxnf_Pk3XTCAFodHRwczovL2ltYWlsLmVuZy5pdC9lY3AvQ3VzdG9taXplL3d3dy5lbmcuaXQ.>
Via Riccardo Morandi, 32 00148 Roma - Italy
Tel. 0683074834
Skype: alfopietro




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