[Fiware-lab-help] Tech support

[Ivan Popov]

Hi Tech Support  :)
I got your email from Carmen Perea, need help with https://cloud.lab.fi-ware.org/ 
When I try to add new instance, add floating IP I get loading screen like this: https://docs.google.com/file/d/0B-gDRCL9_pCZdDlwYjBsQ3QwQUk/edit?usp=drivesdk and it just keep loading, without end.
In web inspector I get these issues:
setToken RMXhIJMSorTIL4KQtkpK7v3DLb0LcAqgwteQmd2F2sXWxVOEKTC0Prb0TpjOu_-G4dLuDuQAcKI-6hnqInhvjA 2591999000/models.js:2 Auth with  00000000000000000000000000007301 RMXhIJMSorTIL4KQtkpK7v3DLb0LcAqgwteQmd2F2sXWxVOEKTC0Prb0TpjOu_-G4dLuDuQAcKI-6hnqInhvjA/libs.js:2 Authenticating with tenant/libs.js:2 Authenticated for tenant  00000000000000000000000000007301/libs.js:2 Token:  af41ac56f29c4a8b3a2d9e0075cde7d8/libs.js:2 Changing endpoint URLS to  cloud.lab.fi-ware.org/models.js:2 Authenticated with token:  -2831210177002/views.js:6 ACTIOOOOOOOOOOOn vnc 76362bd4-c752-4993-ac5b-4f09f89a5c092https://cloud.lab.fi-ware.org/Spain/compute/v2/00000000000000000000000000007301/servers/76362bd4-c752-4993-ac5b-4f09f89a5c09/action Failed to load resource: the server responded with a status of 503 (Service Unavailable)/models.js:2 Uncaught TypeError: Cannot read property '0' of undefined/views.js:6 ACTIOOOOOOOOOOOn edit 76362bd4-c752-4993-ac5b-4f09f89a5c09https://cloud.lab.fi-ware.org/Spain/compute/v2/00000000000000000000000000007301/images/detail?limit=100 Failed to load resource: the server responded with a status of 503 (Service Unavailable)2/views.js:5 33.333333333333336 1 0 3


We could arrange skype call to show you my screen.
I use latest browser version, tried also on with chrome and firefox, same issue. 



Regards,
Ivan Popov,mob : +381640478188


From: carmen.perea at atos.net
To: ivan.popov at live.com
Subject: RE: Tech support
Date: Mon, 24 Nov 2014 10:56:12 +0000









Dear Ivan,
Our technics have tried it  and
unfortunately the error cannot be reproduced (for me at least)-
They were able to set up many instances of ubuntu 14.04 very quickly, all in the Spanish region of course. They did that using firefox, but they highly doubt that it is a browser issue. As a suggestion they would propose that you clear
 your browser cache, updates to the latest version and try again. You can also try using another browser just in case.
If the problem persists, then it should probably be a FIWARE Lab related issue, in that case the technical support email for the Lab is
fiware-lab-help at lists.fi-ware.org

Best regards,
Carmen
 


From: Ivan Popov [mailto:ivan.popov at live.com]


Sent: Monday, November 24, 2014 10:51 AM

To: tech at fractals-fp7.com

Subject: Tech support


 

Hi

 


My name is Ivan Popov. 


 


Got your email from Grigoris Chatzikostas.


 


I need advice/help with https://cloud.lab.fi-ware.org I am trying to setup test instance(Spanish region, ubuntu 14.04, key par
 set). Issue happened when I try to setup instance, I came on last summary , and click lunch instance. After that it just keep loading, and I am stuck on that screen. Refreshing page after 30 min doesn't help. Is there any preferred browser that I need to use,
 I am using google chrome.



Thank you for your time.


 


Regards,


 


Ivan Popov,


mob : +381640478188



 




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