Dear Cristina, I suggest you to try with a security group similar to the one attached: allowing all incoming traffic. If it will not work probably the problem is not dependent on your configuration. Please let me know. Daniele On 13 Apr 2015, at 10:00, Cristina Albaladejo Pérez <cristina.albaladejo at widhoc.com> wrote: > Dear Daniele. > > The image is: > • Image Name: orion-psb-image-R4.2 > • region: Zurich > > What rule you suggest that I add? I worked well with the current configuration of the VM but suddenly one day the VM didn't work. > > <image.png> > Thanks. > > Cristina. > > 2015-04-07 13:19 GMT+02:00 Daniele Santoro <daniele.santoro at create-net.org>: > From Zurich support they are asking also which image are you running as instance. Please let us know if opening security groups solves the issues. > > Daniele > > > On 07 Apr 2015, at 12:55, Daniele Santoro <daniele.santoro at create-net.org> wrote: > > > Dear, > > > > Attached is the reply from Zurich support. Can you please try the suggestion they give ? If it doesn’t work can you please try to temporary allow all (both TCP and UDP) in your security group ? > > > > > > Hi, > > We have looked into this. > > • Are you trying to connect using ssh ? > > • If yes, is the public IP still associated with your instance ? Also the key-pair is configured correctly ? > > Public IP is associated. > > • Did you check/open relevant ports on the security group associated with the instance ? > > root at node-1:~# nova list-secgroup 1f089a3e-3698-47a1-9f4c-2b2a30769d99 > > ----------------------------------------------------------------------------------- > > Id Name Description > > ----------------------------------------------------------------------------------- > > 162b69b3-576d-4da1-baea-ddeb5697e033 widhoc_security_group Securuty Group of Widhoc > > ----------------------------------------------------------------------------------- > > root at node-1:~# nova secgroup-list-rules 162b69b3-576d-4da1-baea-ddeb5697e033 > > -------------------------------------------------- > > IP Protocol From Port To Port IP Range Source Group > > -------------------------------------------------- > > tcp 1026 1026 0.0.0.0/0 > > tcp 8080 8080 0.0.0.0/0 > > tcp 22 22 0.0.0.0/0 > > -------------------------------------------------- > > root at node-1:~# > > • Did you check the instance console (the VM could be in a “not running” state) ? > > VM is active. > > • Can you send us the instance ID ? > > root at node-1:~# nova list --all-tenants | grep 160.85.2.16 > > 1f089a3e-3698-47a1-9f4c-2b2a30769d99 Widhoc ACTIVE > > • > > Running node-int-net-1=192.168.100.47, 160.85.2.16 > > root at node-1:~# > > I think the problem is with the secgroups - I think that for the ssh rule, they > > need to set the from port to 0. > > BR, > > Seán. > > > > > > Best, > > Daniele > > > > On 07 Apr 2015, at 11:49, Cristina Albaladejo Pérez <cristina.albaladejo at widhoc.com> wrote: > > > >> Dear Daniele. > >> > >> I answer the questions in line. > >> > >> Thank you for you response. > >> > >> Regards. Cristina. > >> > >> 2015-04-07 11:03 GMT+02:00 Daniele Santoro <daniele.santoro at create-net.org>: > >> Dear, > >> > >> I’ve forwarded your request to the Zurich tech support, but I kindly ask you to check and reply the following: > >> > >> - Are you trying to connect using ssh ? Yes, with the Putty application > >> - If yes, is the public IP still associated with your instance ? Yes. Also the key-pair is configured correctly ? Yes > >> <image.png> > >> - Did you check/open relevant ports on the security group associated with the instance ? Yes > >> <image.png> > >> > >> - Did you check the instance console (the VM could be in a “not running” state) ? > >> - Can you send us the instance ID ? > >> > >> • Name: Widhoc > >> • ID: 1f089a3e-3698-47a1-9f4c-2b2a30769d99 > >> • Status: ACTIVE > >> > >> > >> Best, > >> Daniele > >> > >> On 07 Apr 2015, at 09:06, Cristina Albaladejo Pérez <cristina.albaladejo at widhoc.com> wrote: > >> > >>> Hi. > >>> > >>> I was working with a Virtual Machine in the Zurich region but one week ago that I can't connect to it. The following are data of this VM. > >>> > >>> Info: Connected to project cristina-2 (ID 00000000000000000000000000011414) > >>> IP pública: 160.85.2.16 > >>> > >>> Could you check if there is any problem? > >>> > >>> Thank you. > >>> > >>> Cristina. > >>> > >>> > >>> Dra. Cristina Albaladejo Pérez > >>> CEDIT - Parque Tecnológico de Fuente Álamo > >>> Ctra. del Estrecho-Lobosillo, km. 2 > >>> 30320 - Fuente Álamo (Murcia) > >>> cristina.albaladejo at widhoc.com - Tlf: 968 197 583 > >>> > >>> > >>> _______________________________________________ > >>> Fiware-lab-help mailing list > >>> Fiware-lab-help at lists.fi-ware.org > >>> https://lists.fi-ware.org/listinfo/fiware-lab-help > >> > >> > >> > >> > >> -- > >> > >> > >> Dra. Cristina Albaladejo Pérez > >> CEDIT - Parque Tecnológico de Fuente Álamo > >> Ctra. del Estrecho-Lobosillo, km. 2 > >> 30320 - Fuente Álamo (Murcia) > >> cristina.albaladejo at widhoc.com - Tlf: 968 197 583 > >> > >> > > > > > > > -- > > > Dra. Cristina Albaladejo Pérez > CEDIT - Parque Tecnológico de Fuente Álamo > Ctra. del Estrecho-Lobosillo, km. 2 > 30320 - Fuente Álamo (Murcia) > cristina.albaladejo at widhoc.com - Tlf: 968 197 583 > > -------------- next part -------------- An HTML attachment was scrubbed... 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