Hi, I'm asking again since the problem remains and we urgently need it solved. We need help with accessing our Orion instance in the spanish node, in order to be able to continue our work. Any idea or help on how to gain access to the Orion instance or Cosmos, or who to ask, is as always most appreciated. Best Regards, Elin Hjorth assigned by E.ON Business Services Sverige AB Från: "Tommy Blom" <tommy.blom at eon.com> Till: "henar munozfrutos" <henar.munozfrutos at telefonica.com>, "joseignacio carreteroguarde" <joseignacio.carreteroguarde at telefonica.com>, "fiware-lab-help" <fiware-lab-help at lists.fi-ware.org> Kopia: "David Lillienberg" <David.Lillienberg at eon.se>, "Elin Hjorth (elin.hjorth at dataductus.se)" <elin.hjorth at dataductus.se> Skickat: torsdag, 28 maj 2015 13:07:42 Ämne: VB: [FI-WARE-JIRA] (HELP-2722) [Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II Hi both of you I got your names when it comes to support for our WP1 instances in Spain 1 and Budapest See the messages below. Can you help us? You have been involved before Henar, I don’t know why we have not received any response. Best Regards Tommy Från: Elin Hjorth [mailto:elin.hjorth at dataductus.se] Skickat: den 25 maj 2015 10:42 Till: jira-help-desk at fi-ware.org Kopia: Blom, Tommy Ämne: Re: [FI-WARE-JIRA] (HELP-2722) [Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II Prioritet: Hög Hi the instance is still (after 1 week) frozen in a reboot state and can't be accessed. We need access to this instance to continue our work so any suggestions or assistance in this matter is most appreciated. Elin Hjorth assigned by E.ON Business Services Sverige AB Från: "Tommy Blom" < tommy.blom at eon.com > Till: jira-help-desk at fi-ware.org Kopia: "Elin Hjorth ( elin.hjorth at dataductus.se )" < elin.hjorth at dataductus.se > Skickat: måndag, 18 maj 2015 9:06:10 Ämne: SV: [FI-WARE-JIRA] (HELP-2722) [Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II Hi We can now connect but have the following issues: We tried to restart our VM with Orion, but it looked during restart. We are missing our Budapest VM with an instance of IoT broker Tommy Från: Help-Desk [ mailto:jira-help-desk at fi-ware.org ] Skickat: den 12 maj 2015 16:44 Till: Blom, Tommy Ämne: [FI-WARE-JIRA] (HELP-2722) [Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II Hi You can connect to the old portal as oldcloud.lab.fiware.org. Tell us if you have any other problem. Regards, Henar FW External User created an issue Help-Desk / HELP-2722 [Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II Issue Type: extRequest Assignee: Henar Muñoz Components: FIWARE-LAB-HELP Created: 11/May/15 2:09 PM Priority: Major Reporter: FW External User Status: Open Hi We have talked to Miguel, copied, and he states that this issue must be send to the Spanish node support. E.ON need access to their existing VM's both in Spain 1 and Budapest. How do we proceed anything we can do from our side ? Today we can't see anything if we try to connect on our existing user tommy.blom at eon.com< tommy.blom at eon.com > We can's access the VM's IP either. Vänliga hälsningar / Kind regards Tommy Blom M +46 709 52 12 81 tommy.blom at eon.com< tommy.blom at eon.com > På uppdrag av / assigned by E.ON Business Services Sverige AB Carl Gustafs väg 1 SE-205 09 Malmö www.eon.com< http://www.eon.com/ > E.ON Business Services Sverige AB, Registered Office Malmö, District Court Malmö, Company registration no. 556015-3875, Managing Director: Åsa Svensson Consider the environment. Please don't print this email unless you really need to. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help at lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help [Created via e-mail received from: "Blom, Tommy" < tommy.blom at eon.com >] Add Comment This email was generated by the FIWARE JIRA . -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://lists.fiware.org/private/fiware-lab-help/attachments/20150602/bc8ccb09/attachment.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 890 bytes Desc: image001.jpg URL: <https://lists.fiware.org/private/fiware-lab-help/attachments/20150602/bc8ccb09/attachment.jpg>
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