[Fiware-lab-help] [FI-WARE-JIRA] (HELP-3365) FI-Lab Assistance

[t.elsaleh at surrey.ac.uk]

Hi Shima,
I 'm not sure at which stage you are experiencing problems with deploying IoT Discovery, whether this is a cloud issue or IoT Discovery specific. Please could you give more information about the problem, like errors, logs.
Best regards,
Tarek

-----Original Message-----
From: Marco Cipriani (JIRA) [mailto:jira-help-desk at fi-ware.org] 
Sent: 19 June 2015 13:53
To: Elsaleh T Mr (Electronic Eng)
Subject: [FI-WARE-JIRA] (HELP-3365) [Fiware-lab-help] FI-Lab Assistance


     [ https://jira.fiware.org/browse/HELP-3365?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Marco Cipriani updated HELP-3365:
---------------------------------
    Attachment: image003.gif
                image002.jpg

Dear Shima,
about the issue on deploying IoT discovery GE, I have just forwarded your request to the proper 2nd level support team.

Please, in the future, send one helpdesk request to each problem you have:  requests relate to more topics might require the involvement of different support teams and this makes more complex the trouble tickets management, causing delays in the resolution of problems.
Thank you for your understanding.

BR
Marco



Da: shima [mailto:shima at foneclay.com]
Inviato: giovedì 18 giugno 2015 18:11
A: Cipriani Marco
Cc: 'Marco Carosi'; 'Alessandro Salimbeni'; fiware-lab-help at lists.fi-ware.org
Oggetto: RE: [Fiware-lab-help] FI-Lab Assistance

Dear Marco
I am using the Trento region.
And my authorized project ID is "00000000000000000000000000011094".

When I log in with my FiLab account I have different project ID in cloud section.(how can I switch to the my interested project ID?) I have attached a screenshot of my cloud page.

Thanks for your kindly response.

Shima




From: Cipriani Marco [mailto:marco2.cipriani at telecomitalia.it]
Sent: Wednesday, June 17, 2015 5:10 PM
To: shima
Cc: 'Marco Carosi'; 'Alessandro Salimbeni'; fiware-lab-help at lists.fi-ware.org<mailto:fiware-lab-help at lists.fi-ware.org>
Subject: R: [Fiware-lab-help] FI-Lab Assistance

Dear Shima,
in order to solve your problem, we need to know:
- which region you are using
- your project ID. You can find it selecting your project name and looking at the info bar at the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz).

I ask for a last clarification: is the request to change the project organization ID relative to the IoT Ge issue? Or is that a further need?

Best regards
Marco



Da: fiware-lab-help-bounces at lists.fi-ware.org<mailto:fiware-lab-help-bounces at lists.fi-ware.org> [mailto:fiware-lab-help-bounces at lists.fi-ware.org] Per conto di shima
Inviato: mercoledì 17 giugno 2015 16:35
A: fiware-lab-help at lists.fi-ware.org<mailto:fiware-lab-help at lists.fi-ware.org>
Cc: 'Marco Carosi'; 'Alessandro Salimbeni'
Oggetto: [Fiware-lab-help] FI-Lab Assistance

Dear FI-Lab Assistant

I cannot deploy an instance of IoT Discovery from image following the steps given in IoT Discovery catalog .

How can I change the project organization ID in my Cloud section of FI-Lab Account?

Waiting for your kind response

Best Regards,

Shima fahima





> [Fiware-lab-help] FI-Lab Assistance
> -----------------------------------
>
>                 Key: HELP-3365
>                 URL: https://jira.fiware.org/browse/HELP-3365
>             Project: Help-Desk
>          Issue Type: extRequest
>          Components: FIWARE-LAB-HELP
>            Reporter: FW External User
>            Assignee: Tarek Elsaleh
>         Attachments: Cloud_page.PNG, image001.gif, image002.jpg, 
> image003.gif, ~WRD000.jpg
>
>
> Dear FI-Lab Assistant
>  
> I cannot deploy an instance of IoT Discovery from image following the 
> steps given in IoT Discovery catalog .
>  
> How can I change the project organization ID in my Cloud section of 
> FI-Lab Account?
>  
> Waiting for your kind response
>  
> Best Regards,
>  
> Shima fahima
>  
>  
> ---
> This email has been checked for viruses by Avast antivirus software.
> https://www.avast.com/antivirus
> _______________________________________________
> Fiware-lab-help mailing list
> Fiware-lab-help at lists.fi-ware.org
> https://lists.fi-ware.org/listinfo/fiware-lab-help
> [Created via e-mail received from: shima <shima at foneclay.com>]



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