Dear Lucia, thank you for contacting us. Please, could you provide us: - The region that you are using. - Your project ID (you can find it selecting your project name and looking at the info bar in the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz). - The new Floating IP that you are using. Best regards Marco Da: fiware-lab-help-bounces at lists.fi-ware.org [mailto:fiware-lab-help-bounces at lists.fi-ware.org] Per conto di Lucía Begines Inviato: martedì 26 maggio 2015 17:33 A: fiware-lab-help at lists.fi-ware.org Oggetto: [Fiware-lab-help] FI-Lab Assistance Hello, Since this morning I have problems to connect to my instance, the associate ip is 130.206.119.229. I try to connect it by putty and I have a network error: Connection timed out. On Friday I was connected without problems... This morning I released my floating ip and then I allocated a new ip but the problem didn´t solve. My user is lbegines at heritas.es<mailto:lbegines at heritas.es> and the instance y try to connect to is IotAgent. Could you help me? Thanks, Lucía Begines Setién Tel: +34619113600 Email: lbegines at heritas.es<mailto:lbegines at heritas.es> URL: www.heritas.es<http://www.heritas.es> C/ Ruiz Zorrilla 17B, Bajo 39009 Santander, Cantabria Tel/Fax: +34942070213 CLÁUSULA DE CONFIDENCIALIDAD: Este mensaje y sus anexos pueden contener información confidencial, por lo que se informa de que su uso no autorizado está prohibido por la ley. Si Vd. considera que no es el destinatario pretendido por el remitente o no desea recibir información comercial, por favor póngalo en su conocimiento por esta misma vía o por cualquier otro medio y elimine esta comunicación y los anexos de su sistema, sin copiar, remitir o revelar los contenidos del mismo a cualquier otra persona. 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