[Fiware-lab-help] VB: [FI-WARE-JIRA] (HELP-2722) E.ON VM's for FINESCE WP1, FI-PPP Phase II

[Blom, Tommy]

Hi both of you

I got your names when it comes to support for our WP1 instances in Spain 1 and Budapest
See the messages below.
Can you help us?
You have been involved before Henar, I don’t know why we have not received any response.

Best Regards

Tommy

Från: Elin Hjorth [mailto:elin.hjorth at dataductus.se]
Skickat: den 25 maj 2015 10:42
Till: jira-help-desk at fi-ware.org
Kopia: Blom, Tommy
Ämne: Re: [FI-WARE-JIRA] (HELP-2722) [Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II
Prioritet: Hög

Hi
the instance is still (after 1 week) frozen in a reboot state and can't be accessed.
We need access to this instance to continue our work so any suggestions or assistance in this matter is most appreciated.

Elin Hjorth

assigned by

E.ON Business Services Sverige AB


________________________________
Från: "Tommy Blom" <tommy.blom at eon.com<mailto:tommy.blom at eon.com>>
Till: jira-help-desk at fi-ware.org<mailto:jira-help-desk at fi-ware.org>
Kopia: "Elin Hjorth (elin.hjorth at dataductus.se<mailto:elin.hjorth at dataductus.se>)" <elin.hjorth at dataductus.se<mailto:elin.hjorth at dataductus.se>>
Skickat: måndag, 18 maj 2015 9:06:10
Ämne: SV: [FI-WARE-JIRA] (HELP-2722) [Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II

Hi

We can now connect but have the following issues:

We tried to restart our VM with Orion, but it looked during restart.
We are missing our Budapest VM with an instance of IoT broker

Tommy

Från: Help-Desk [mailto:jira-help-desk at fi-ware.org]
Skickat: den 12 maj 2015 16:44
Till: Blom, Tommy
Ämne: [FI-WARE-JIRA] (HELP-2722) [Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II


Hi
You can connect to the old portal as oldcloud.lab.fiware.org. Tell us if you have any other problem.
Regards,
Henar
[cid:image001.jpg at 01D09149.E02D9C30]

FW External User<https://jira.fiware.org/secure/ViewProfile.jspa?name=fw.ext.user> created an issue




Help-Desk<https://jira.fiware.org/browse/HELP> / [extRequest] <https://jira.fiware.org/browse/HELP-2722> HELP-2722<https://jira.fiware.org/browse/HELP-2722>

[Fiware-lab-help] E.ON VM's for FINESCE WP1, FI-PPP Phase II<https://jira.fiware.org/browse/HELP-2722>


Issue Type:

[extRequest]extRequest

Assignee:

Henar Muñoz<https://jira.fiware.org/secure/ViewProfile.jspa?name=henar>

Components:

FIWARE-LAB-HELP

Created:

11/May/15 2:09 PM

Priority:

[Major]Major

Reporter:

FW External User<https://jira.fiware.org/secure/ViewProfile.jspa?name=fw.ext.user>

Status:

[Open]Open



Hi

We have talked to Miguel, copied, and he states that this issue must be send to the Spanish node support.

E.ON need access to their existing VM's both in Spain 1 and Budapest.
How do we proceed anything we can do from our side ?

Today we can't see anything if we try to connect on our existing user tommy.blom at eon.com<tommy.blom at eon.com[https://jira.fi-ware.org/images/icons/mail_small.gif]<mailto:tommy.blom at eon.com>>
We can's access the VM's IP either.

Vänliga hälsningar / Kind regards
Tommy Blom

M +46 709 52 12 81
tommy.blom at eon.com<tommy.blom at eon.com[https://jira.fi-ware.org/images/icons/mail_small.gif]<mailto:tommy.blom at eon.com>>

På uppdrag av / assigned by

E.ON Business Services Sverige AB
Carl Gustafs väg 1
SE-205 09 Malmö
www.eon.com<http://www.eon.com/>

E.ON Business Services Sverige AB, Registered Office Malmö, District Court Malmö, Company registration no. 556015-3875, Managing Director: Åsa Svensson

Consider the environment. Please don't print this email unless you really need to.

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[Created via e-mail received from: "Blom, Tommy" <tommy.blom at eon.com<mailto:tommy.blom at eon.com>>]


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