[Fiware-lab-help] difficulty with logging in to instance

[Marco Tillemans]

Hello,

I'm trying to access a instance in the firware lab, but I can't connect to
it using ssh.

I've created a instance, assigned a public ip, created a keypair and a
custom security group and assigned them both to the instance. The security
group opens port 22 for my ip. As username I have tried the login name for
the fiware lab account and root, both result in a timed out request. I'm
connecting from mac with

ssh -i my-certificate.pem user at host-ip-address

What can I do to login successfully?

With kind regards,

Marco Tillemans
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