[Fiware-lab-help] [FIWARE-JIRA] (HELP-15973) Problems in the fiware lab cloud platform

[Crete Node Helpdesk (JIRA)]

     [ https://jira.fiware.org/browse/HELP-15973?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Crete Node Helpdesk updated HELP-15973:
---------------------------------------
    Status: In Progress  (was: Open)

> [Fiware-lab-help] Problems in the fiware lab cloud platform
> -----------------------------------------------------------
>
>                 Key: HELP-15973
>                 URL: https://jira.fiware.org/browse/HELP-15973
>             Project: Help-Desk
>          Issue Type: extRequest
>          Components: FIWARE-LAB-HELP
>            Reporter: FW External User
>            Assignee: Crete Node Helpdesk
>
> Good Morning,
> I'm having problems accessing the instances that I create within the
> platform. These are my problems:
> I have created an instance of ubuntu following all the steps of the guide (
> https://fiware-cloud-portal.readthedocs.io/en/5.4/user_guide/) and I can
> not find the way to connect to it by ssh. I have already tried in different
> ways both by ssh command and by the putty app.
> The other problem that I have is that when trying to access my instnacia by
> the own console that Fiware lab cloud provides. When doing the login asks
> for username and password, I infer that they have to be the email and the
> password with which you access the web, but it does not leave any of the
> keyboard combinations to put an "@" ...
> I await your response,
> Thanks and best regards
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