[Fiware-lab-recovery-tf] Concerns with emails to renew the token

[thierry.nagellen at orange.com]

Hi all,

Based on the email received on the 5th of May (reset password instruction - FIWARE), I think that many users were not able to renew their password (request were done but no email was send to renew the password) and the same people did not receive any email last Friday explaining that they have to renew the token.

I have tried this afternoon for my own account (used only for test and to receive the same communication than end-users): I have succeed to change the password (I have received the email 5 mn after clicking on "forgot password") but I also did not received any email to renew the token.
Could you check if there was a dedicated issue last week on this part (change your password) because many users could be waiting for the email so will not submit a ticket immediately. Maybe a new communication explaining "many of you have not already change your password" would be enough.

To renew also the token, I think we have also to resend an email to everybody like a FAQ "If you have any concern in reaching FIWARE Lab, be sure you have renew the token" and provide the process to do it.

My 2 cents to solve some issues.

BR
Thierry Nagellen
Program Manager Future Internet
Orange Labs Products & Services
905 rue Albert Einstein
06921 Sophia Antipolis Cedex
+33 492 94 52 84
+33 679 85 08 44


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