[Fiware-ops-dev] issues with Kurento in the Lab

[Federico Michele Facca]

Hi Juan Angel,
Thanks a lot, and sorry for contacting this way, I lost a bit track who is the owner of Kurento in FIWARE,
and Fernando pointed me to your team.

@Enrique could please ask your team to send the email to  fiware-tech-help at lists.fiware.org <mailto:fiware-tech-help at lists.fiware.org> ?

It would be good that any concrete info to replicate the issue could be provided.
I suppose, it may not be a problem to allow naevatec them to access the VMs.

Federico
Dr. Federico Michele Facca
Head of Martel Lab

Martel Innovate
Ueberlandstrasse 111 - 8600 Duebendorf (Switzerland)
0041 78 807 58 38
0041 31 994 25 25
Visit our all-new website at martel-innovate.com <http://martel-innovate.com/>
Follow us on twitter <https://twitter.com/martel_innovate?lang=en>


> On 13 Nov 2017, at 18:05, Juan Angel Fuentes <jafuentes at naevatec.com> wrote:
> 
> Hi Federico,
> 
> Could you please open a ticket in Jira?? meanwhile we will start working on this issue.
> 
> How long that it takes the issue to be exploit in the lab?? is it necessary to be using kurento all the time, or just leaving it up with no pipeline running happens ??
> 
> Please provide as much information as you could so we could replicate the issue. For e.g. a running instance in the lab so we could test on it.
> 
> Regards
> 
> --
> Juan Ángel Fuentes Domínguez
> jafuentes at naevatec.com <mailto:jafuentes at naevatec.com>
> Tlf. 644 526 530
> 
> On 13 November 2017 at 17:15, Federico Michele Facca <federico.facca at martel-innovate.com <mailto:federico.facca at martel-innovate.com>> wrote:
> Dear Juan and Juan Angel,
> some Mexican colleagues are experiencing issues with using Kurento on the FIWARE Lab.
> 
> Apparently, while locally everything works fine, after some time that Kurento is running in the Lab,
> it stops providing proper socket connection. In our experience this could be as well related to MTU
> which is 1400 on the Lab (while usually is 1500)
> 
> Is there any chance you can support them? Is there away to configure MTU?
> Should they open a ticket in JIRA?
> 
> Cheers,
> Federico
> Dr. Federico Michele Facca
> Head of Martel Lab
> 
> Martel Innovate
> Ueberlandstrasse 111 - 8600 Duebendorf (Switzerland <https://maps.google.com/?q=Ueberlandstrasse+111+-+8600+Duebendorf+(Switzerland&entry=gmail&source=g>)
> 0041 78 807 58 38 <tel:+41%2078%20807%2058%2038>
> 0041 31 994 25 25 <tel:+41%2031%20994%2025%2025>
> Visit our all-new website at martel-innovate.com <http://martel-innovate.com/>
> Follow us on twitter <https://twitter.com/martel_innovate?lang=en>
> 
> 
> 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.fiware.org/private/fiware-ops-dev/attachments/20171113/ca0c3d2e/attachment.html>