[Fiware-support] [fforgesupport-FusionForge Support][1762] Unable to change tickets in the Use Case backlog

[fforgesupport-fusionforgesupport at forge.fi-ware.eu]

FusionForge Support item #1762, was changed at 2012-06-01 10:31 by Luis Cañas-Díaz
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Status: Open
Priority: 3
Submitted By: Torsten Leidig (leidig)
>Assigned to: Luis Cañas-Díaz (lcanas)
Summary: Unable to change tickets in the Use Case backlog 
Severity: Blocker
Workflow State: Assigned


Initial Comment:
Use Case backlog forgets modifications of the tickets (changing state and adding messages)

Maybe I'm just unable to use it appropriately. We could use a SAP connect session to demonstrate the problem.



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Comment By: Miguel Carrillo (mcp)
Date: 2012-06-13 12:37

Message:
See the workflow. Go to the Admin part of the tracker. Note that a transition maybe reserved to a user profile (transition valid does not mean transition accessible to everyone). 

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Comment By: Torsten Leidig (leidig)
Date: 2012-06-13 12:15

Message:
No comments yet? Still Open?

Today, I tried it again. There seems to be some progress. I was able to add a comment. However, it was not possible to change the status to "Needs Revision by Issuer".

What's wrong here?

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Comment By: Miguel Carrillo (mcp)
Date: 2012-06-01 10:57

Message:
El 01/06/2012 10:16, Leidig, Torsten escribió:
> Hi all,
>
> now it happened again! I'm pretty sure that I answered a tracker entry on Wednesday (https://forge.fi-ware.eu/tracker/index.php?func=detail&aid=1086&group_id=7&atid=163).
> Today I had a look at the tracker statuses and my answer disappeared. Something like this is happening sometimes, not only with me but also colleagues.
>
> How can we be sure that our changes is persistent? Miguel, could you please verify whether we had a system rollback or any other error in the last days?
>
> Now I did the change again. Let's see, what happens this time...
>
> Regards,
>
> Torsten

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