[Fiware-support] [fforgesupport-FusionForge Support][2809] Today I can't change the status of a tracker item

[fforgesupport-fusionforgesupport at forge.fi-ware.eu]

FusionForge Support item #2809, was changed at 2012-09-28 08:33 by Miguel Carrillo
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Status: Open
Priority: 3
Submitted By: Torsten Leidig (leidig)
>Assigned to: Pedro García Rodríguez (breaking_pitt)
Summary: Today I can't change the status of a tracker item 
Severity: Blocker
Workflow State: Assigned


Initial Comment:
https://forge.fi-ware.eu/tracker/index.php?func=detail&aid=2431&group_id=7&atid=163

I'm not able to change the status and add a comment.



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>Comment By: Miguel Carrillo (mcp)
Date: 2012-09-28 13:42

Message:
Pedro, please evaluate.

1) When someone changes something in a ticket (state, field value) and this is not possible, the user is not informed. 

2) When someone changes a ticket, it returns to the list instead of the ticket.

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Comment By: Miguel Carrillo (mcp)
Date: 2012-09-28 13:40

Message:
I understand now. The workflow allows a "Open" to "Out of the Scope " transition but this is set up per profile. I am allowed to do so as administrator but Chapter leads are not authorised to so.

As regards your concern, I have experienced the same feeling as you in the past. I'll ask & reassign the ticket.

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Comment By: Torsten Leidig (leidig)
Date: 2012-09-28 13:30

Message:
I changed it now by setting the status first on "under evaluation" and then to "out of scope". This seem to work.

Anyway, it is very user unfriendly to just ignore any changes without a messsage. Usually the changed issue is not shown after save. The UI shows the complete list instead. Can this be changed, that after saving an issue the issue is shown in read mode?

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Comment By: Miguel Carrillo (mcp)
Date: 2012-09-28 13:14

Message:
We could share your desktop etc but it is not worth it for so little. Give me the text you want to input and I'll add it on your behalf (if I can!). It looks like the state is already changed.


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Comment By: Torsten Leidig (leidig)
Date: 2012-09-28 11:14

Message:
The state change was from "open" to "out of scope", which is possible in the popup menu. How can this be?

Also the comment text was not accepted.

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Comment By: Miguel Carrillo (mcp)
Date: 2012-09-28 08:50

Message:
f the transition is not allowed in the workflow, the change is rejected. To what state are you trying to move the ticket?

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You can respond by visiting: 
https://forge.fi-ware.eu/tracker/?func=detail&atid=199&aid=2809&group_id=28