[Fiware-tech-help] [FIWARE-JIRA] (HELP-14028) [Fiware-lab-help] Access to Fiware cloud portal

[Backlog Manager (JIRA)]

     [ https://jira.fiware.org/browse/HELP-14028?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Backlog Manager updated HELP-14028:
-----------------------------------
    Component/s: FIWARE-LAB-HELP

> [Fiware-lab-help] Access to Fiware cloud portal
> -----------------------------------------------
>
>                 Key: HELP-14028
>                 URL: https://jira.fiware.org/browse/HELP-14028
>             Project: Help-Desk
>          Issue Type: extRequest
>          Components: FIWARE-LAB-HELP
>            Reporter: FW External User
>            Priority: Blocker
>         Attachments: image001.gif, image002.gif, image003.png
>
>
> Hi all,
> I have a user into the Fiware lab cloud portal, in fact I created some virtual machines in it in the past, I have access to spain2 and Tenerife nodes.
> Yesterday I tried to login in the Fiware cloud portal but I get a credentials error "Invalid credentials." Today the problem persists.
> [cid:image003.png at 01D3DBA5.BB0CC760]
> I'm able to do the login into the Fiware accont lab (https://account.lab.fiware.org/idm/ ) with my user but not into the Fiware cloud portal.
> I'm registered with my email address miquel.mila at atos.net<mailto:miquel.mila at atos.net> and the username in my Fiware account is mmilaprat.
> Can you help me? How I can recover credentials from the Fiware cloud portal?
> Best regards;
> Miquel
> Miquel Milà
> Research & Innovation
> Software engineer
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