[Fiware-tech-help] [FIWARE-JIRA] (HELP-14503) FIWARE.Request.Tech.ISSUE with: confirm: vT2rH4ny9RfwbSHenZBZJgH4BPhZqGUAqotQUhVjaTBbBFrI.

[Backlog Manager (JIRA)]

     [ https://jira.fiware.org/browse/HELP-14503?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Backlog Manager updated HELP-14503:
-----------------------------------
    Summary: FIWARE.Request.Tech.ISSUE with: confirm: vT2rH4ny9RfwbSHenZBZJgH4BPhZqGUAqotQUhVjaTBbBFrI.  (was: [Fiware-tech-help] ISSUE with: confirm: vT2rH4ny9RfwbSHenZBZJgH4BPhZqGUAqotQUhVjaTBbBFrI)

> FIWARE.Request.Tech.ISSUE with: confirm: vT2rH4ny9RfwbSHenZBZJgH4BPhZqGUAqotQUhVjaTBbBFrI.
> ------------------------------------------------------------------------------------------
>
>                 Key: HELP-14503
>                 URL: https://jira.fiware.org/browse/HELP-14503
>             Project: Help-Desk
>          Issue Type: extRequest
>          Components: FIWARE-TECH-HELP
>            Reporter: FW External User
>            Assignee: Fernando Lopez
>            Priority: Blocker
>
> Hi,
> I have an issue with account creation. First I created an account at Fiware Lab, and with it an Organization that has Id: 9f7fac558a2041e3baab2ec22cb4b326, and also with it, a cloud was created(ana cloud), but with no resources associated(alias account is ana_pontual). After, I requested for a cloud account, filled in a form with some requirements, and you gave me another cloud: ana.pontual at atos.net: id: 3d7dbf01a98d4164af7590fbfb54e22a, with the required resources, but when I try to access de Organization related to it, and it does not exist.. Now I have an Organization with an empty cloud resources(ana cloud, account alias ana_pontual) and a cloud with no related organization(ana.pontual at atos.net cloud, account alias ana.pontual at atos.net).
> Also, at the first cloud(ana cloud) I received access to:
> npolitou cloud: 833380e1ac124b96918f4f8529210648 and mmilaprat cloud: 3dcde70029f1485aa231b7bfa6d43f03
> But I can't access them neither.
> Please, could you help me to unify them, in a way that I can have only one cloud, with a correct id(Organization), and with access to noplitou cloud and mmilaprat cloud??
> Thank you in advance!
> Regards,
> Ana Luíza Pontual
> Research & Innovation
> T +34 912148619
> F +34 917543252
> ana.pontual at atos.net
> Albarracín 25
> 28037 Madrid
> Spain
> -----Original Message-----
> From: fernando.lopez at fiware.org [mailto:fernando.lopez at fiware.org]
> Sent: Monday, August 06, 2018 2:30 PM
> To: Pontual, Ana Luiza <ana.pontual at atos.net>
> Subject: confirm: vT2rH4ny9RfwbSHenZBZJgH4BPhZqGUAqotQUhVjaTBbBFrI
> Thank you very much to select FIWARE Lab Cloud. We have received a request for FIWARE Lab user creation.
> Here are the results.
> Name   Ana Pontual
> Email   ana.pontual at atos.net
> Selected Region Spain2
> To confirm that you want to create a FIWARE Lab account, simply reply to this message, keeping the Subject: header intact.
> If you do not wish to created a FIWARE Lab account, please simply disregard this message. If you think you are being maliciously registered to the list, or have any other questions, send them to fiware-lab-user-creation at lists.fiware.org.
> Thank you very much,
> FIWARE Lab administrative team.
> This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it.
> As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.
> Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional.
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> [Created via e-mail received from: "Pontual, Ana Luiza" <ana.pontual at atos.net>]



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