[Fiware-tech-help] [FIWARE-JIRA] (HELP-15973) [Fiware-lab-help] Problems in the fiware lab cloud platform

[Crete Node Helpdesk (JIRA)]

    [ https://jira.fiware.org/browse/HELP-15973?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=113578#comment-113578 ] 

Crete Node Helpdesk commented on HELP-15973:
--------------------------------------------

Dear Fiware Lab user,

Your VM looks like it is working fine.
We cannot understand why you are not able to connect with ssh.

Let us remind you the following:
1. The username is : ubuntu
2. If you use putty.exe you have also to put the .ppk key (i.e. ClaveTFG.ppk)
3. If you use ubuntu environment you have to put the .pem key (i.e. ClaveTFG.pem).
4. To use username and password (which we don't recommend) you have to connect first using your private key and then change the password to the one you prefer.

Best regards,

Crete Node Helpdesk.


> [Fiware-lab-help] Problems in the fiware lab cloud platform
> -----------------------------------------------------------
>
>                 Key: HELP-15973
>                 URL: https://jira.fiware.org/browse/HELP-15973
>             Project: Help-Desk
>          Issue Type: extRequest
>          Components: FIWARE-LAB-HELP
>            Reporter: FW External User
>            Assignee: Crete Node Helpdesk
>
> Good Morning,
> I'm having problems accessing the instances that I create within the
> platform. These are my problems:
> I have created an instance of ubuntu following all the steps of the guide (
> https://fiware-cloud-portal.readthedocs.io/en/5.4/user_guide/) and I can
> not find the way to connect to it by ssh. I have already tried in different
> ways both by ssh command and by the putty app.
> The other problem that I have is that when trying to access my instnacia by
> the own console that Fiware lab cloud provides. When doing the login asks
> for username and password, I infer that they have to be the email and the
> password with which you access the web, but it does not leave any of the
> keyboard combinations to put an "@" ...
> I await your response,
> Thanks and best regards
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