Dear Juanjo, Veronica, yes please keep me in the list. Regards Laura Il 22/11/2017 08:13, Juanjo Hierro ha scritto: > > Dear all, > > If you are in the To: of this mail it is because you are actually > subscribed to the fiware-tech-help mailing list, where requests for > support on FIWARE technologies are mainly directed. > > Probably you also know that there are several FIWARE Accelerator > programs in place where an increasing demand on support of FIWARE GEs > may arrive and has to be handled properly. Please find attached the > mail that I have sent to tech contacts of companies within the IMPACT > Growth program so that you are aware of the procedure they have been > asked to follow. > > Please note that support to the Community of users is expected for > all FIWARE GEs, no matter if there is a specific funded project for > that purpose. Overall support is monitored for each FIWARE GEs to > make sure it should keep getting qualified as such (i.e., as FIWARE GE) > > @All: If you believe you shouldn't be part of the fiware-tech-help > mailing list, please let Veronika <veronika.vlnkova at fiware.org> know > and put me and Stefano in cc. > > @All: If you are in the list is probably because your company is > owner of some given FIWARE GE. Please check whether the people within > your organization who should be taking care of tech support requests > is listed in the To: of this message. If there is someone missing, > please tell Veronika. Any other changes in the list (e.g., you may > want to be registered with another mail address) please also tell > Veronika. In these cases, you don't need to add Stefano or me in copy. > > @Clara/@Laura and rest of the FIWARE TSC: Let us also know if you > want to be in the list. I would recommend this at least for Clara and > Laura but please let Veronika know. > > Cheers, > > Document > Juanjo Hierro > Chief Technology Officer > juanjose.hierro at fiware.org <mailto:juanjose.hierro at fiware.org> > www.linkedin.com/in/jhierro <https://www.linkedin.com/in/jhierro> > Twitter: @fiware <https://twitter.com/fiware> @JuanjoHierro > <https://twitter.com/JuanjoHierro> > > > > > > > > > > > > -------- Forwarded Message -------- > Subject: REMINDER: Dealing with technical support on FIWARE within > the IMPACT Growth program > Date: Wed, 22 Nov 2017 07:50:22 +0100 > From: Juanjo Hierro <juanjose.hierro at fiware.org> > Organization: FIWARE Foundation > To: sachin.t at rpplatform.com, he at bookingabus.com, > jorge.gonzalo at clarity.ai, antonio at delsuper.es, michael at farmdog.ag, > florian.klemt at fashion.cloud, f.chiaramonte at gymcraft.es, > draba at ubikwa.com, susana at stratioautomotive.com, peter at familiohq.com, > Daniel Gorman <daniel at xapix.io>, vin at ybvr.com, pawan at tablegrabber.com, > eslem at fruitsapp.com, Andrew Boskin <andrew at xapix.io>, > moises.garcia at clarity.ai, ido at farmdog.ag, efarres at ubikwa.com, > innovation at stratioautomotive.com, oliver at xapix.io > CC: Veronika Vlnkova <veronika.vlnkova at fiware.org>, Verus Plotho > <verus.plotho at fiware.org>, Charlotte Kotterman > <charlotte.kotterman at fiware.org>, Juanjo Hierro > <juanjose.hierro at fiware.org> > > > > Dear all, > > You are receiving this mail because you were identified as technical > contacts within your company and therefore leading integration of > FIWARE technologies within your product (or at least involved and > identified as main tech contact by your company) > > We are approaching last phase regarding integration of FIWARE > technologies in your product so we want to make sure that management > of support requests are handled properly. > > For this reason, I would like to remind you that you should follow > the established procedure we shared with you at the beginning of this > process. > > Therefore, regarding specific technical support questions (e.g., > seeking advice/help for solving a particular issue) we kindly ask you > to follow the regular channels, as described in > https://www.fiware.org/contact-us/: > > 1. Use the fiware-tech-help at lists.fiware.org mail box to formulate > technical questions on the FIWARE platform, including requests for > technical support or enhancements on reference implementations of > FIWARE components. It will provide a first-level technical > support regarding FIWARE technologies. Please add the keyword > IMPACT in the subject of your request so that we know it comes > from a company accelerated under the IMPACT-Growth program and > then it should be prioritized. Please add the assigned coaches > in copy. > 2. Please note that handling of non-trivial technical requests will > be transferred to StackOverflow.com where they will be answered. > It might be a good practice to check first whether your question > has already been answered in StackOverflow.com. > > This is not an attempt to bring bureaucracy in the process. Mails > sent to the fiware-tech-help transform into JIRA tickets which then > can be properly assigned and monitored on our side as to make sure > they are properly handled. It is also a mean to measure performance > of members of the FIWARE Community involved in support tasks. > Veronika, in copy, is the person within the FIWARE Foundation who will > take care this process runs smoothly but we need that you follow the > process. Note that coaches are not expected to solve all your > technical questions and they (or Veronika) may involve other people of > the FIWARE Community in solving them. > > Please forward this mail within your dev teams so that everyone who > has to be informed is actually informed. If you believe we shall add > someone else from your company to our list of tech contacts, please > send an email to Veronika: veronika.vlnkova at fiware.org > > Cheers, > > -- > Document > Juanjo Hierro > Chief Technology Officer > juanjose.hierro at fiware.org <mailto:juanjose.hierro at fiware.org> > www.linkedin.com/in/jhierro <https://www.linkedin.com/in/jhierro> > Twitter: @fiware <https://twitter.com/fiware> @JuanjoHierro > <https://twitter.com/JuanjoHierro> > > > > > > > > > -- *Laura Pucci* Research and Innovation Directorate laura.pucci at eng.it *Engineering Ingegneria Informatica SpA* Mob.: +39-345.6225393 Skype: lapucci.sky www.eng.it -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://lists.fiware.org/private/fiware-technical-committee/attachments/20171122/f1222858/attachment-0001.html> -------------- next part -------------- A non-text attachment was scrubbed... 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