Hi, I think we have done pretty well this print and we even seem to tie for the top rank with the apps chapter (only 2/59 left, if we disregard the impeded tickets). Good job, everyone!! On the help desk we still have a couple of older open tickets that should be closed. I am not sure why the answered tickets are not closed yet. Maybe you can look into them? HELP-3152 <http://jira.fiware.org/browse/HELP-3152> 32 days HELP-3324 <http://jira.fiware.org/browse/HELP-3324> 15 days HELP-3375 <http://jira.fiware.org/browse/HELP-3375> 12 days (but answered) HELP-3461 <http://jira.fiware.org/browse/HELP-3461> 1 day (but answered) Best, Philipp -------- Weitergeleitete Nachricht -------- Betreff: [Fiware] Agile: Sprint 4.3.3 is over! Thanks for cooperation!! Datum: Tue, 30 Jun 2015 17:18:51 +0000 Von: MANUEL ESCRICHE VICENTE <manuel.escrichevicente at telefonica.com> An: fiware at lists.fiware.org <fiware at lists.fiware.org> Dear Partners, During Sprint 4.3.3 we met almost *80% (434)*targets. *Good!!!* Additionally, *126 features*have been finished during Release 4.3. In the help desk *283 requests*were attended. *We improved our reaction time from 12.2 to 8.6 days, which deserves my CONGRATULATIONS!!* On the dark side we have a number of issues *waiting for 2 months on average*. *That’s really bad*. When I came to explore the reasons, you can see below some channels that should do an effort not to spoil other’s channels work. For non-resolved requests we can see: - *MUNDUS *has an average*of 209 days* - *SPEAKERS *has an average*of 118 days* - *COLLABORATION *has an average*of 89 days* You can see them all at this link: http://backlog.fiware.org/helpdesk/main/stats <http://backlog.fiware.org/helpdesk/main/stats> The coaches seems to have decreased their effort and not keeping the incoming issues pace. *Bad news!!* Thanks again for effort, contributions and cooperation!!! Kind regards, Manuel ---------------------------- Manuel Escriche Vicente Agile Project Manager/Leader FI-WAREInitiative Telefónica Digital Parque Tecnológico C/ Abraham Zacuto, 10 47151 - Boecillo Valladolid - Spain Tfno: +34.91.312.99.72 Fax: +34.983.36.75.64 http://www.tid.es <http://www.tid.es/> ------------------------------------------------------------------------ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. 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