Dear Partners, Let me thanks you all the visible effort done in the help-desk to answer all incoming questions and requests. [cid:image002.jpg at 01CFE7BE.C4B67C90] Let me however focus in the average number of days issues have been unresolved (see graph below). I understand it's due to the initial peak of issues, however current average is 9 days, which seems too many days to me. Let me ask for your cooperation to improve this reaction time significantly. [cid:image004.jpg at 01CFE7BE.C4B67C90] Thanks for cooperation!! Kind regards, Manuel ---------------------------- Manuel Escriche Vicente Agile Project Manager/Leader FI-WARE Initiative Telefónica Digital Parque Tecnológico C/ Abraham Zacuto, 10 47151 - Boecillo Valladolid - Spain Tfno: +34.91.312.99.72 Fax: +34.983.36.75.64 http://www.tid.es<http://www.tid.es/> ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://lists.fiware.org/private/fiware-wg-leaders/attachments/20141014/34a070e6/attachment.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 18392 bytes Desc: image001.png URL: <https://lists.fiware.org/private/fiware-wg-leaders/attachments/20141014/34a070e6/attachment.png> -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 7627 bytes Desc: image002.jpg URL: <https://lists.fiware.org/private/fiware-wg-leaders/attachments/20141014/34a070e6/attachment.jpg> -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 25293 bytes Desc: image003.png URL: <https://lists.fiware.org/private/fiware-wg-leaders/attachments/20141014/34a070e6/attachment-0001.png> -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 21800 bytes Desc: image004.jpg URL: <https://lists.fiware.org/private/fiware-wg-leaders/attachments/20141014/34a070e6/attachment-0001.jpg>
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