dear manuel, as i was very sure during the meeting, but any case i double checked with alfonso and daniele, all the tickets about community user asssigment for fiware lab which are "unassigned" or "fi-ppp" are managed by us, son no ticket is left without care by us. if they are still not closed, and some of them from about 50 days as you said, this is due either to the lack of response from the further assigned node (spain most of the cases), or becouse the data provided by the requestor are not enough and are still under clarifications with alfonso and daniele. we do not have visibility about those tickets which directly go to specific accelerator/node responsible. happy to support also in this case provided we do have the means. ciao, stefano -- Stefano De Panfilis Chief Innovation Officer Engineering Ingegneria Informatica S.p.A. via Riccardo Morandi 32 00148 Roma Italy tel (direct): +39-06-8759-4253 tel (secr.): +39-068307-4513 fax: +39-068307-4200 cell: +39-335-7542-567 skype: depa01 twitter: @depa01 -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://lists.fiware.org/private/fiware-wpl/attachments/20150615/164ee1b8/attachment.html>
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