Dear Partners, Following last events on FIWARE LAB, we checked some statistics on the Help Desk Service to know their evolution and our reaction time, which are now available on the backlog website. It's evident from some statistics that great effort has been done for some channels, which I want to acknowledge. However, we tend not to deal with a small number of issues but they produce a long queue effect on the statistics and worsen substantially our average reaction time. I think we need to change our mind-set in order not to forget about them, please, go and review all those assigned to you. Let me show stats for our MAIN HELP DESK [cid:image003.jpg at 01D07B5C.1292E990] Graphs and statistics for all components in the main help are available at http://backlog.fiware.org/helpdesk/main/stats Let me show stats for COACHES HELP DESK. Please, pay attention to it, incoming issues rate is higher than resolution rate. [cid:image004.jpg at 01D07B5C.1292E990] Graphs and statistics for all components in the coaches help desk are available at http://backlog.fiware.org/helpdesk/coaches/stats Thanks all for cooperation!! Kind regards, Manuel ---------------------------- Manuel Escriche Vicente Agile Project Manager/Leader FI-WARE Initiative Telefónica Digital Parque Tecnológico C/ Abraham Zacuto, 10 47151 - Boecillo Valladolid - Spain Tfno: +34.91.312.99.72 Fax: +34.983.36.75.64 http://www.tid.es<http://www.tid.es/> ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://lists.fiware.org/private/fiware/attachments/20150420/db73989e/attachment.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 25222 bytes Desc: image003.jpg URL: <https://lists.fiware.org/private/fiware/attachments/20150420/db73989e/attachment.jpg> -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 23565 bytes Desc: image004.jpg URL: <https://lists.fiware.org/private/fiware/attachments/20150420/db73989e/attachment-0001.jpg>
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