Dear Partners, Please, find below the outcome from Sprint 4.4.2. We have met 368 targets (76,7%) out of 480 created for the sprint. [cid:image003.jpg at 01D0E422.9B4EAD30] [cid:image005.jpg at 01D0E422.9B4EAD30] Having a look at the help desk, we find 123 issues solved, being our average reaction time: 10.2 days, worse than previous month (9.9 days) [cid:image009.jpg at 01D0E422.9B4EAD30] On the coaches help desk, 43 issues were solved. Our reaction time also worsened: from 13.4 to 14.6 days. [cid:image010.jpg at 01D0E422.9B4EAD30] In general, I'd say holidays are having a negative impact in our reaction time in the help desk. In order to create better awareness of helpdesk issues for GE Owners, their work space also holds a focused view of the help desk, which is about to be improved with their corresponding graphs. I think this pattern will also be made available to FIWARE LAB nodes, and I'm joining LAB meeting during 2nd and 3rd weeks of the sprint in order to create proper awareness. I hope these actions have an impact and we can bring our reaction time to acceptable levels. In any case beside better awareness, only proper attention, and joint effort can make us improve!! Thanks for effort, contributions and cooperation!! Kind regards, Manuel ---------------------------- Manuel Escriche Vicente Agile Project Manager/Leader FI-WARE Initiative Telefónica Digital Parque Tecnológico C/ Abraham Zacuto, 10 47151 - Boecillo Valladolid - Spain Tfno: +34.91.312.99.72 Fax: +34.983.36.75.64 http://www.tid.es<http://www.tid.es/> ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://lists.fiware.org/private/fiware/attachments/20150831/6f6899a3/attachment.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 13303 bytes Desc: image003.jpg URL: <https://lists.fiware.org/private/fiware/attachments/20150831/6f6899a3/attachment.jpg> -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 23721 bytes Desc: image005.jpg URL: <https://lists.fiware.org/private/fiware/attachments/20150831/6f6899a3/attachment-0001.jpg> -------------- next part -------------- A non-text attachment was scrubbed... Name: image009.jpg Type: image/jpeg Size: 29378 bytes Desc: image009.jpg URL: <https://lists.fiware.org/private/fiware/attachments/20150831/6f6899a3/attachment-0002.jpg> -------------- next part -------------- A non-text attachment was scrubbed... Name: image010.jpg Type: image/jpeg Size: 29901 bytes Desc: image010.jpg URL: <https://lists.fiware.org/private/fiware/attachments/20150831/6f6899a3/attachment-0003.jpg>
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