Dear Partners, Please, find below the outcome from Sprint 5.3.1 Summary: Tech chapters: Backlog (323 items) + Tech Channel in Help Desk (82 items) = 415 items Lab Chapter: Lab channel in Help Desk (61 items) = 61 items Working Groups: Backlog (91 items) + Coaches Help Desk (27) = 118 items ----------- Total 594 items TECH CHAPTERS: 323 items - Performance= 77.8% [cid:image002.jpg at 01D1A521.4A6C4B50] Contributions from chapters: (Incubated GEI have been moved away to a different tracker - they'll be displayed as a different chapter) [cid:image006.jpg at 01D1A521.4A6C4B50] WORKING GROUPS: 96 items - Performance (61.5%) is LOW [cid:image008.jpg at 01D1A521.4A6C4B50] Contributions from Groups [cid:image010.jpg at 01D1A521.4A6C4B50] MAIN HELP DESK: · 155 requests solved during sprint 5.3.1 · On average we take 22.4 days to resolve an issue. · Tech channel (51.6% ) and Lab channel (38.4%) take most load · Although we pay attention to recent issues, we do badly with stalled issues. o Have a look at LAB (Mexico Node), or SmartCities, or Open Data [cid:image015.jpg at 01D1A521.4A6C4B50] [cid:image017.jpg at 01D1A521.4A6C4B50] COACHES HELP DESK: - 27 requests solved during Sprint 5.3.1 - On average we take 20.5 days to solve any issue - CEED-Tech, CreatiFI and INCENSE take most load - European Pioneers holds long lasting stalled issues with worst time response [cid:image021.jpg at 01D1A521.4A6C4B50] [cid:image023.jpg at 01D1A521.4A6C4B50] ACCOUNTS DESKS: - 44 Requests were attended during Sprint 5.3.1 - On average we take 17.2 days to solve any request - Recent issues received in last 60 days were solved in 9.2 days [cid:image026.jpg at 01D1A521.4A6C4B50] Contributions - Most requests (54%) don't have to do with accelerators [cid:image030.jpg at 01D1A521.4A6C4B50] Kind regards, Manuel ---------------------------- Manuel Escriche Vicente Agile Project Manager/Leader IOT Innovation - FIWARE Initiative Telefónica Digital Parque Tecnológico C/ Abraham Zacuto, 10 47151 - Boecillo Valladolid - Spain Tfno: +34. 983.36.75.13 http://www.tid.es<http://www.tid.es/> ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. 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