[Fiware-acceleration-help] Summary of information for the "acceleration help" list

[MIGUEL CARRILLO PACHECO]

Dear Carmen,

The queries sent by the users to the accelerators come straight to you via the list and then you deal with them. As Juanjo pointed out provide support and filter the queries that the people send to the accelerators are the accelerators' job.  Whether you want to reorganise the list and restrict it to a number of people, it is entirely up to the agreements you reach. Following Juanjo's intructions I created the list a month ago and now  I have transferred the control to you.

This list in not for internal debate. It is an inbox for queries.  Each email you send to it generates a public ticket. At the moment there is a public ticket with the password to the list! I will delete it immediately. Basecamp seems the place for this debate.  I see that you are already doing this.

Regards,

Miguel


El 23/10/2014 19:25, carmen mac williams escribió:
Hi Juanjose and Manuel,
What is the idea to send us all these messages? This makes only chaos and no sense. Please do your job as pre-filter to not overwork us all.
Best Carmen
Von: fiware-acceleration-help-bounces at lists.fi-ware.org<mailto:fiware-acceleration-help-bounces at lists.fi-ware.org> [mailto:fiware-acceleration-help-bounces at lists.fi-ware.org<mailto:tion-help-bounces at lists.fi-ware.org>] Im Auftrag von MIGUEL CARRILLO PACHECO
Gesendet: Donnerstag, 23. Oktober 2014 17:52
An: fiware-acceleration-help at lists.fi-ware.org<mailto:fiware-acceleration-help at lists.fi-ware.org>
Cc: MANUEL ESCRICHE VICENTE; JUAN JOSE HIERRO SUREDA
Betreff: [Fiware-acceleration-help] Summary of information for the "acceleration help" list

Dear all,
I am approving all the blocked messages in a few minutes and you then will get a little bit of a shower from fiware-acceleration-help at lists.fi-ware.org<mailto:fiware-acceleration-help at lists.fi-ware.org>
Note that part of the messages have an old date and they may get lost in the inboxes with many messages.
Anyway, I've tried to summarise the best I can the info that you need to start working.
1.-Mailing list:

*         Address: fiware-acceleration-help at lists.fi-ware.org<mailto:fiware-acceleration-help at lists.fi-ware.org>

*         Admin URL: https://lists.fi-ware.org/admin/fiware-acceleration-help

*         Admin password: support2accelerate  (use it wisely!)

*         Archive(public): https://lists.fi-ware.org/pipermail/fiware-acceleration-help/
You can agree on a new password and change it yourselves. Please note that if any of you change it, it will block the access from the other so act coordinately.
>From now on this one is yours to administrate: add, remove, change users ... I know it is not difficult because I got presented with several lists like these 3 years ago (knowing nothing about mailman) and I managed to administrate it successfully. Google has multiple tutorials, anyway.
2.-JIRA Project (public)

*         http://jira.fi-ware.org/browse/HELA
Note that both the archive of the mailing list and JIRA are public. I assume that the info you provide is not private for a user, the info from one case can benefit others. This could be changed if needed.
We need a contact to make it the responsible person for this tracker. Theoretically, this one would dispatch the tickets.
We will send a JIRA user per project shortly, this does not stop answering the cases.
Things you need to know
Typical Scenario:

a)      A person send a message to the mailing list

b)      The list distributes the message. As subscribers, all of you get it

c)       The e-mail gets to JIRA as well. This generates a ticket.

d)      If you reply to the e-mail keeping the list in CC, the ticket will incorporate the successive replies as comments



Caveats:

*         We are still working to improve the JIRA integration. At present, JIRA is not sending notifications back to the user so if you add comments to the JIRA ticket, he/she will not get them. Ensure that all info is sent by e-mail.

*         The JIRA ticket does not keep the mail address of the sender. You would normally reply by email (so this should not be an issue) but if you send the ticket to someone who is not on the list, he will not know how to contact the sender. Workaround until we find a way to improve this: in these few cases go to the mailing list archive, you have all the data there.

*         You can self assign the tickets you resolve. You can also close them.


It is your choice how you share out the load or if you appoint a "dispatcher" distributing the work - or even if a CSA takes the lead of this task. If I was you I'd try to avoid discussions, agree on something very simple and go straight to the work, at the end of the day distributing and answering some 20 cases is not so complex.
Kind regards,
Miguel


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Please update your address book with my new e-mail address: miguel.carrillopacheco at telefonica.com<mailto:miguel.carrillopacheco at telefonica.com>



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Please update your address book with my new e-mail address: miguel.carrillopacheco at telefonica.com<mailto:miguel.carrillopacheco at telefonica.com>

----------------------------------------------------------------------
     _/          _/_/                     Miguel Carrillo Pacheco
    _/   _/     _/  _/   Telefónica       Distrito Telefónica
   _/ _/_/_/   _/   _/   Investigación y  Edifico Oeste 1, Planta 9
  _/   _/     _/  _/     Desarrollo       Ronda de la Comunicación S/N
 _/          _/_/                         28050 Madrid (Spain)
                                          Tel:  (+34) 91 483 26 77

                         e-mail: miguel.carrillopacheco at telefonica.com<mailto:miguel.carrillopacheco at telefonica.com>

Follow FI-WARE on the net

        Website:  http://www.fi-ware.org
        Facebook: http://www.facebook.com/pages/FI-WARE/251366491587242
        Twitter:  http://twitter.com/Fiware
        LinkedIn: http://www.linkedin.com/groups/FIWARE-4239932
----------------------------------------------------------------------

________________________________

Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción.

The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it.

Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição
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