[Fiware-chapter-architects] HelpDesk - Channels - New views available

MANUEL ESCRICHE VICENTE manuel.escrichevicente at telefonica.com
Mon Nov 16 10:17:09 CET 2015


Dear Help Desk Channel Leaders,

Let me update you on some improvement relevant to you just updated in the backlog website - Help desk section:

-          Available statistics to understand how channels are contributing and their reaction time

o   Link: http://backlog.fiware.org/helpdesk/
[cid:image002.jpg at 01D12057.AF1CD140]

-          Available statistics to understand how many issues are pending and how old they are

o   Link: http://backlog.fiware.org/helpdesk/
[cid:image006.jpg at 01D12057.AF1CD140]

-          Available dedicated page for each channel accessible at the same link just below the graphs.
[cid:image007.png at 01D12056.30513640]
Any way you can access them directly with the urls below:

o   Collaboration: http://backlog.fiware.org/helpdesk/channel/Collaboration

o   Feedback: http://backlog.fiware.org/helpdesk/channel/Feedback

o   General: http://backlog.fiware.org/helpdesk/channel/General

o   Lab: http://backlog.fiware.org/helpdesk/channel/Lab

o   Mundus: http://backlog.fiware.org/helpdesk/channel/Mundus

o   OpenData: http://backlog.fiware.org/helpdesk/channel/OpenData

o   Operations: http://backlog.fiware.org/helpdesk/channel/Operations

o   SmartCities: http://backlog.fiware.org/helpdesk/channel/SmartCities

o   Speakers: http://backlog.fiware.org/helpdesk/channel/Speakers

o   Training: http://backlog.fiware.org/helpdesk/channel/Training

o   Tech: http://backlog.fiware.org/helpdesk/channel/Tech

Let me remind you are in charge of those channel, it means you have to care of tickets in your channel assigned to other people as well in order to get good performance.
Thanks for cooperation!!

Kind regards,
Manuel

----------------------------
Manuel Escriche Vicente
Agile Project Manager/Leader
FI-WARE Initiative
Telefónica Digital
Parque Tecnológico
C/ Abraham Zacuto, 10
47151 - Boecillo
Valladolid - Spain
Tfno: +34.91.312.99.72
Fax: +34.983.36.75.64
http://www.tid.es<http://www.tid.es/>


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