[Fiware-coaches] Relationship Coaches and Main Help Desk

[Silvio Cretti]

Hi Manuel,
thanks for this but why we need to pass through the main help desk list? At
the moment I am just cloning the ticket and assigning it to the node. This
helps to speed up things avoiding an overhead for the moderators of the
help desk list. Am I wrong?
Thanks in advance,
  silvio

On Thu, Aug 20, 2015 at 3:11 PM, MANUEL ESCRICHE VICENTE <
manuel.escrichevicente at telefonica.com> wrote:

> Dear Coaches,
>
>
>
> Upon a question from Sergio (Thanks!!!) on how to react when a help
> request is received for certain cases which the coach himself need to rely
> on Nodes Support (LAB channel) or GE owners (TECH channel), I’ve added a
> paragraph in the backlog guide to clarify it.
>
>
>
>
> http://backlog.fiware.org/guide/helpdesk.html#relationship-with-main-help-desk
>
>
>
> If it weren’t still clear, please, let me know.
>
>
>
> Kind regards,
>
> Manuel
>
>
>
>
>
> ----------------------------
>
> Manuel Escriche Vicente
> Agile Project Manager/Leader
>
> FI-WARE Initiative
> Telefónica Digital
>
> Parque Tecnológico
>
> C/ Abraham Zacuto, 10
> 47151 - Boecillo
> Valladolid - Spain
> Tfno: +34.91.312.99.72
> Fax: +34.983.36.75.64
> http://www.tid.es
>
>
>
> ------------------------------
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