[Fiware-coaches] Relationship Coaches and Main Help Desk

[Silvio Cretti]

Thanks Manuel,
but then can I continue to clone the ticket and assign it to the nodes,
avoiding to pass through the main help desk ml, or not?
Thanks in advance,
  silvio

On Thu, Aug 20, 2015 at 3:34 PM, MANUEL ESCRICHE VICENTE <
manuel.escrichevicente at telefonica.com> wrote:

> Hi Silvio,
>
>
>
> There’s an historical reason for it.
>
> When the coaches help desk was created doing it meant bringing all XIFI
> notes to another help desk. I wasn’t entitled to take such a decision.
>
>
>
> Now that XIFI is almost over, I think we could improve the flow: in fact
> there’s a proposal, which I will explain to the management board.
>
>
>
> I see two direct approaches:
>
> 1 – Make the Coaches help desk, a full help desk, which means nodes will
> also be able to answer the issues there.
>
> 2 – Whenever an issue for the enablers or nodes arrives, simply move it to
> the main help desk.
>
>
>
> Kind regards,
>
> Manuel
>
>
>
> *From:* Silvio Cretti [mailto:silvio.cretti at create-net.org]
> *Sent:* jueves, 20 de agosto de 2015 15:22
> *To:* MANUEL ESCRICHE VICENTE
> *Cc:* fiware-coaches at lists.fi-ware.org
> *Subject:* Re: [Fiware-coaches] Relationship Coaches and Main Help Desk
>
>
>
> Hi Manuel,
>
> thanks for this but why we need to pass through the main help desk list?
> At the moment I am just cloning the ticket and assigning it to the node.
> This helps to speed up things avoiding an overhead for the moderators of
> the help desk list. Am I wrong?
>
> Thanks in advance,
>
>   silvio
>
>
>
> On Thu, Aug 20, 2015 at 3:11 PM, MANUEL ESCRICHE VICENTE <
> manuel.escrichevicente at telefonica.com> wrote:
>
> Dear Coaches,
>
>
>
> Upon a question from Sergio (Thanks!!!) on how to react when a help
> request is received for certain cases which the coach himself need to rely
> on Nodes Support (LAB channel) or GE owners (TECH channel), I’ve added a
> paragraph in the backlog guide to clarify it.
>
>
>
>
> http://backlog.fiware.org/guide/helpdesk.html#relationship-with-main-help-desk
>
>
>
> If it weren’t still clear, please, let me know.
>
>
>
> Kind regards,
>
> Manuel
>
>
>
>
>
> ----------------------------
>
> Manuel Escriche Vicente
> Agile Project Manager/Leader
>
> FI-WARE Initiative
> Telefónica Digital
>
> Parque Tecnológico
>
> C/ Abraham Zacuto, 10
> 47151 - Boecillo
> Valladolid - Spain
> Tfno: +34.91.312.99.72
> Fax: +34.983.36.75.64
> http://www.tid.es
>
>
>
>
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>
> Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario,
> puede contener información privilegiada o confidencial y es para uso
> exclusivo de la persona o entidad de destino. Si no es usted. el
> destinatario indicado, queda notificado de que la lectura, utilización,
> divulgación y/o copia sin autorización puede estar prohibida en virtud de
> la legislación vigente. Si ha recibido este mensaje por error, le rogamos
> que nos lo comunique inmediatamente por esta misma vía y proceda a su
> destrucción.
>
> The information contained in this transmission is privileged and
> confidential information intended only for the use of the individual or
> entity named above. If the reader of this message is not the intended
> recipient, you are hereby notified that any dissemination, distribution or
> copying of this communication is strictly prohibited. If you have received
> this transmission in error, do not read it. Please immediately reply to the
> sender that you have received this communication in error and then delete
> it.
>
> Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário,
> pode conter informação privilegiada ou confidencial e é para uso exclusivo
> da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário
> indicado, fica notificado de que a leitura, utilização, divulgação e/ou
> cópia sem autorização pode estar proibida em virtude da legislação vigente.
> Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique
> imediatamente por esta mesma via e proceda a sua destruição
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