[Fiware-coaches] FIWARE coach how-to

[stefano de panfilis]

dear ilknur,

this is efficient for ourselves individually, indeed i might agree on this
... ;-)
but not for the project as a whole!

if you all use the spreadsheet the same you'll see that the same issue
appears again and again ...
if we never start with the spreadsheet never we will build the coaching
knowledgebase. as simple as that.
please consire that we coaches are 9 plus me, while the people at fiware
lab is two...

ciao,
stefano

2015-02-05 17:03 GMT+01:00 Chulani, Ilknur <ilknur.chulani at atos.net>:

>  Dear Franck,
>
>
>
> Thank you very much for this guide. It’s quite helpful, especially because
> it is not always obvious at what stage the coaches should get involved for
> questions/issue reports from accelerators.
>
>
>
> Dear Stefano,
>
> I think, at least for the fiware-lab related issues,  I agree with the
> approach Franck is suggesting.  We had some experience with this last week.
> One of our accelerator projects were experiencing issues with the Fiware
> Lab, it definitely became a much more efficient process when the
> accelerator project team support team started using the first level support
> mechanisms of FIWARE Lab (the lab mailing lists) directly themselves,
> instead of going through us to relay the info back and forth with the lab
> support team.  My two cents..
>
>
>
> Kind regards,
>
>
>
> ilknur
>
>
>
> *From:* fiware-coaches-bounces at lists.fi-ware.org [mailto:
> fiware-coaches-bounces at lists.fi-ware.org] *On Behalf Of *stefano de
> panfilis
> *Sent:* Thursday, February 05, 2015 5:46 PM
> *To:* Franck Le Gall
> *Cc:* fiware-coaches at lists.fi-ware.org
> *Subject:* Re: [Fiware-coaches] FIWARE coach how-to
>
>
>
> dear franck,
>
>
>
> thank you for the nice document.
>
>
>
> however, i'm afarid is the other way round.
>
>
>
> indeed level 1 support should also go through the dedicated mail lists
> where the coaches are involved.
>
> only if it is impossible, first by people inside the accelarator and then,
> after a couple of days at the very most, by the coach through all our means
> (including the shared spreadsheet where questions and answers must pe
> placed by each coach) than the question shall go to fiware through the
> fiware-tech-help at lists.fi-ware.org.
>
>
>
> please remember, the coaches should dedicate half of their time for
> accelerator ... ;-)
>
> the way you propose will make the fiware-tech-help overloaded most of the
> time with easy questions that each of you should be able to answer to.
>
>
>
> anyway through the dedicated mail lists the jira system will take care and
> account the support given by each of you.
>
>
>
> ciao,
>
> stefano
>
>
>
> 2015-02-05 15:25 GMT+01:00 Franck Le Gall <franck.le-gall at eglobalmark.com
> >:
>
> Hello,
>
>
>
> I got similar questions from my 2 accelerators on how to interface with
> SMEs and FIWARE.
>
>
>
> I thus made a quick how-to to help accelerators and SMEs to find
> information, also reminding them about the e.mail address to be used, as
> stressed by stefano.
>
>
>
> The document is attached. Could you give it a look and provide me with
> your views on it ? Are you taking similar approaches ?
>
>
>
> Many thanks
>
> Franck
>
>
>
>
>
>
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>
>
>
>
>
> --
>
> Stefano De Panfilis
> Chief Innovation Officer
> Engineering Ingegneria Informatica S.p.A.
> via Riccardo Morandi 32
> 00148 Roma
> Italy
>
> tel (direct): +39-06-8759-4253
> tel (secr.): +39-068307-4513
> fax: +39-068307-4200
> cell: +39-335-7542-567
>
> skype: depa01
>
> twitter: @depa01
>
>
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-- 
Stefano De Panfilis
Chief Innovation Officer
Engineering Ingegneria Informatica S.p.A.
via Riccardo Morandi 32
00148 Roma
Italy

tel (direct): +39-06-8759-4253
tel (secr.): +39-068307-4513
fax: +39-068307-4200
cell: +39-335-7542-567
skype: depa01
twitter: @depa01
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