[Fiware-coaches] Reject and Re-open options for FLUA tickets

[Chulani, Ilknur]

Dear Federico,

(cc'ying coaches in case they have the same issue)

I have two questions regarding the FLUA tracker:

1- In some cases we need to close a FLUA ticket without approving or rejecting the request, for instance, when it is a duplicate request. Since there is no existing options for doing this, I was using the reject option to close the duplicate request using the "reject" option.

But now this is also not possible, as this option now forces you to fill in missing fields in the SMEs form, such as instance number etc. Has there been a change in the FLUA tracker logic to force all fields to be filled in?

Here is an example:
https://jira.fiware.org:8443/browse/FLUA-1220

2- Other thing is, there is no way to re-open a FLUA ticket once it is closed, this could be helpful as well, as sometimes we get further inquiries from the SMEs after their request has been processed.

Best regards,

ilknur

İlknur Chulani

Technical Lead
Research & Innovation
ilknur.chulani at atos.net<mailto:İlknur.chulani at atos.net>

T +90 212 286 4666
ITU ARI-2 Teknokent B Blok K4
34398 Maslak, Istanbul, Turkey

www.atosresearch.eu<http://www.atosresearch.eu/>
www.atos.net<http://www.atos.net/>

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