[Fiware-coaches] Reject and Re-open options for FLUA tickets

[stefano de panfilis]

dear ilknur,

my advises in line:


>
> I have two questions regarding the FLUA tracker:
>
> 1- In some cases we need to close a FLUA ticket without approving or
> rejecting the request, for instance, when it is a duplicate request. Since
> there is no existing options for doing this, I was using the reject option
> to close the duplicate request using the “reject” option.
>
> But now this is also not possible, as this option now forces you to fill
> in missing fields in the SMEs form, such as instance number etc. Has there
> been a change in the FLUA tracker logic to force all fields to be filled in?
>
> Here is an example:
> https://jira.fiware.org:8443/browse/FLUA-1220
>

simply close it with a message "duplicate ticket". perhaps too simple, but
better than the negative "reject".


>
> 2- Other thing is, there is no way to re-open a FLUA ticket once it is
> closed, this could be helpful as well, as sometimes we get further
> inquiries from the SMEs after their request has been processed.
>

if the ticket was closed this means the request was solved. so if it is a
further request (e.g. more memory, or info about a specific ge not present)
a new ticket should be open as this is anyway a new story.

ciao,
stefano

>
> Best regards,
>
> ilknur
>  *İlknur Chulani*
>
> Technical Lead
> Research & Innovation
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-- 
Stefano De Panfilis
Chief Innovation Officer
Engineering Ingegneria Informatica S.p.A.
via Riccardo Morandi 32
00148 Roma
Italy

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